Lorien Bel Air's Online Review Report Card

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Don’t work here! They underpay you, management sucks, worse place to work all around to be honest! They don’t care if you’re in your deathbed, you better come to work! And if you have kids forget it! Also ! I sent a text message on the days I had to call out due to being extremely sick and couldn’t reach anyone over the phone for over an hour to call out of my shift and they fired me two days later instead of telling me right away! Disgusting! Don’t work here! Unprofessional as anything and unorganized for employees. Also! Don’t send your loved ones here! I’m not gonna get into that though!💯💯💯 Also they don’t pay you for staying past your shift! Trife! Do better! Or don’t work here! Period! Waste of time! 💯

The Lorien Bel Air has been great to work with from initial communication to the end of the stay. The staff was extremely helpful in getting us set up and answering all our questions leading up to the stay. Our father who has had multiple strokes and has aphasia did a 2 week respite care stay while our family went on vacation. Knowing he was being taken care of was a huge relief and allowed for us to enjoy our time away. Each time we have talked to him he raves about the care (and food) he has been receiving. He is pretty picky when it comes to his care givers and what he eats so to not have a single complaint demonstrates how great the experience was for all of us. Will definitely use the Lorien again in the future.

Lorien is taking fantastic care of my mom. I had moved her from an assisted living facility where i thought she was getting attention and good care. She is long term care at Lorien. She is really doing well there. She has gained weight and seems really happy. The nursing care has been excellent. Everyone from social work to billing have been pleasant and really responsive. I can't say enough good things about this facility. I wish i had brought her here sooner.

Today I was threatened by Lou Grimmel Jr. In short, if I didn’t take a negative review (that wasn’t mine) down, I would not get the refund my family was entitled to. I requested $2500 (discounted community fees) after my father left after 3 WEEKS! The main (not the only) reason he left: A man entered my dads apt and grabbed him and Lou said it didn’t happen. His investigation was biased and he failed to speak to witnesses present from our side. He stated “I spoke w my team members, and what you said happened never happened.” Although, it was communicated to me, the man was subsequently removed from the facility… if it didn’t happen, why was the man removed? 🤔 He raised his voice and began “man-splaining” my contract to me. Stating “it sounds like you don’t UNDERSTAND the contract you signed, do you need me to break it down for you,”… in a loud, condescending tone. :::I informed him of his contract violation, which was keeping my dad safe. I stated I did not appreciate his tone or level of disrespect. He kept arguing with me stating “I clearly don’t get it.” I am over the threats and mistreatment of customers. We paid for services and in the end they took our money without empathy or understanding and denied the incident that occurred. I will stand by any negative review. I will also post the detailed eye witness account that Lou failed to acknowledge.

I do not wish to even give 1 star. We placed my father in Lorien because he has dementia. I am extremely disappointed in the level of care my father received. Due to the lack of supervision he was able to wander into another patient's room despite being unable to walk without assistance. One of the nurses was verbally abusive to him as well as my sister when family was notified about the incident. The supervisor said the nurse broke protocol but refused to reprimand her. The supervisor admitted they were understaffed and could not provide proper supervision eventhough my parent's were paying thousands of dollars a month to live there.Though my bother has power of attorney my sister was allowed to make decisions due to a personal relationship with one of the staff members. For example, my father was unnecessarily admitted to the psychiatric ward the hospital. He was there for 3 days and during those 3 days Lorien did not notify my brother, the power of attorney nor my mother. They never called my brother back. We only found out he was back at Lorien because we got a text from my sister. Again, protocol was broken and my sister was given privileged information. My sister is resentful of my mother and I and made the decsion that my mother would not have any rights regarding my father. She was allowed no information about her husband of 50 years. My sister should have not been able to make those malicious decisions. Lorien broke the law numerous times by releasing such information to my sister. Again, the law was broken by Lorien. They completely ignored that my brother had power of attorneyDuring his stay at Lorien, he complained of being lost for hours, he was left wet from incontinence, and left scared and alone. He also said he had multiple falls. At the time, i thought it was due to his dementia however, he's had no problems since being transferred to Forest hill heights where he is receiving top notch care now.. Two weeks after being at Lorien, we were notified that he would have to leave because they could not take care of a dementia patient. The only way he could stay is if we paid for a one to one nurse at a cost of 20 thousand a month. Needless to say we had to move him at our cost again. When they moved his furniture to the moving van the dented and scratched his brand new furniture and refused to pay for the damages. All Lorien cared about was getting my parent's money. They lied and said they could care for a dementia patient just to get money.I am so disappointed and disheartened by our horrific experience with Lorien. Unfortunately, it was my poor father that had to pay the price. I wouldn't recommend Lorien to my worst enemy. They are lucky that we did not sue...yet.

My mother had broken her hip and needed rehab. Her insurance gave her 30 days. Yesterday she arrived home. She can barely walk. Unfortunately, bc of Covid, none of us were able to visit her. A PT is going to be visiting her at her home. She said she was very surprised my mother wasn't further along. I don't know what happened within those 30 days but this wasn't a resort. This was a rehab where they were supposed to get my mom ready to come home. Plus. She can't even use the bathroom. They were slapping a diaper on her. Not a Depends but a diaper. I was told they didn't provide Depends. We would have to pay for that. I am so angry right now.

Beyond happy with Lorien's team; from the nurses in the rehab area, social work, accounting office, and beyond amazing support from the assisted living team led by Gina. My mothers transition was not an easy one for any of us and the team at Lorien Bel Air made it smooth and supportive. Thank you to all of you!

I've been home from rehab one week now. I was sent home with a wheel chair from Lorien which doesn't have good brakes. It keeps moving when it's locked. Still haven't heard anything about the chair I'm supposed to get from Medicare. I've called Lorien 2 times but never heard back. Not very happy right now.UPDATE: Lorien resolved the wheel chair problem. They contacted the wheelchair company and the chair was delivered. They came and picked up their chair. I must say that my time at Lorien for rehab was great. Everyone took great care of me.

Lorien is an awesome facility. My father has been a resident for several years now and has always gotten top notch care. The entire staff has been a pleasure to work with, especially at this time when no one in the family has been able to visit. They have accommodated all of our requests for Facetime and/or Skype and we have also had window visits. In these difficult times it is nice to know that my Dad is being well cared for in our absence.