Jordan L Heffez's Online Review Report Card

They don’t wash their hands or change gloves. I had to ask them several times and every one of them got upset and made sure to show it.

a little over 6 weeks ago I had contracted covid. When I was getting better I decided to get a test & it came back that I had covid. Since I hadnt been sick (With symptoms) since for weeks since I had a fever, I was released by the county a few days after I got my results back due to covid Tracking. So I booked an appt for my eyes later that week. The day of my appointment the front desk checked my temp. Then in the exam room, the nurse asked me about covid. I told her everything as above She went to tell the other nurse. They started whispering then closed the door. Dr heffez comes in angrily & aggressively asks me " Who told you that you can come into my office?!" I explained to him the situation. he slammed the door and left. he then came back Asked me for proof that I was released as if I should walk around with a covid badge. he then rushed the rest of the appt, and walked me out the back door. Also he didnt change gloves between patients my last 2 appts, I had to ask him to

Erika,the technician, made the appointment very easy and comforting she was very patient and understanding.

After having an acute change in vision while out of state, I was referred to Dr. Heffez by an ophthalmologist friend. I immediately found him to be very no nonsense without being short. He ran a battery of tests which found some very vague abnormalities, which most doctors would likely have written off. Dr. Heffez took the time to chase after what I thought was a long shot, but what turned out to be exactly the problem. He diagnosed me with a very rare degenerative eye disease, fortunately before any permanent damage had been done. He referred me to a uveal specialist in Baltimore who confirmed the diagnosis. Kudos to Dr. Heffez for not writing me off as just another guy with a vague complaint.

I was referred to Dr J. Heffez by by ophthalmologist. I saw him than 5 times due to diabetic retinopathy in my right eye that has floaters and possibly leaks which fogs the vision. The first time after tests etc... he said I needed a vitrectomy operation, that I should consider to do it very quickly otherwise he will not be able to help me!! I saw him again for follow up and he repeated the same thing without any explanation about the actual operation, except that it is an in and out operation at the hospital and it will be less than one hour. This time he added that there is the option of having an injection done at the clinic, but that I will have to do that every month approximately. I went to follow up within a month on my eye. This time - without preperation I was told -without prior preparation- that he is going to do laser laser to the other "better" eye. I thought this may take a few minutes. He did 20 minutes of laser to my left eye with a few seconds break. I was not prepared at all. Everything became purple and I could not see for a long time after this laser. I had NO one to drive me home which necessitated my wait in the lobby. This was scary experience to say the least. The next day the eye was fogged up like a dirty window. I called and went to see him again and he said there is nothing wrong with the eye. I was disappointed with Dr. Heffez. He made me nervous. He did laser without preparing me. I have gone since to another retina specialist with whom I am happy and he is monitoring my eyes very cautiously.

I have great confidence in the doctors and staff.

The staff and physicians are the most exceptional medical staff I have ever been a patient of and I hope to be a patient of this medical group for years to come. I am extremely happy here.

You all rock!

Overall, very satisfied with service,

Very professional but also very helpful and welcoming