Suburban Hospital's Online Review Report Card

Had an allergic reaction and came here signed in quickly then immediately was taken in. Complicated reaction as well and they tried a lot of different drugs and they saved my life. Very kind doctors and nurses.

Don't bother!

I visited their surgery room due to a fracture. Everything and everyone were great there. From the moment I stepped in to when I left, everything was great. Kind, efficient, and attentive staff all around.

So my brother ended up here….unfortunately due to a head trauma. The hospital staff told us after 2 CT scans he had a concussion, no fracture and just needed to rest. He then followed up with his primary after being discharged to find out he has a skull fracture. How does a hospital not provide this information to the family and patient? It’s completely unacceptable. The diagnosis we were told was concussion….fracture of the skull was never presented. Please do better. People’s lives are at stake and the costs we incur for health care are ridiculous. I would avoid this hospital and seek other options.

I took my mother in law to the ER with severe pain, and we were treated incredibly well by the entire staff for three days. We felt that everyone - from the MRI and X-ray techs, to the nurses, to the physicians, and the volunteers at the waiting area, were dedicated to helping her figure out what was wrong and help her get better. We are very thankful to the Suburban ER staff and to the team on the 6th floor who continued to care for her gently and listen to her concerns. They treated us as a family unit and made sure her children and grandchildren understood what the treatment goals were. We are thankful to Suburban (including the cafe and housekeeping staff) for their great care.

This hospital had the best staff. I had surgery a couple days ago and the doctors, staff , and everyone else who worked there were so kind. Every few minutes the doctors were reassuring me and telling me that every thing would be fine. They helped me feel much less scared about the surgery. After the surgery, I feel like sending them a big gift. I am now on the road to recovery!

Outstanding patient care. From house keeping, food services and the medical staff. I would like to thank each one of those departments for making my stay there a wonderful experience under the circumstances. Thank you!!

I am currently in patient at Suburban. I was admitted due to pain management post op. My surgeon had an extensive conversation with the team that I will need higher doses of medication due to what I take daily at home, and for how long I’ve been on medications. When I was moved to the floor, they didn’t follow this and had me in low doses of everything. It took until 3pm the following day to see anesthesia and discuss pain management. Things were tweaked but not well. My surgeon finally called me and said meds were being added back in and upped to every 2 hours. During the day today, everything was great, my pain started to come down because of the regimen I was on. Then night nurses came on and wouldn’t even let me speak and just kept cutting me off saying “no”, “no” “no”. I’ve requested to speak to the charge nurse or supervisor 3 Times and nobody has come. If there was a change to plan of care, I should have been informed. I’ve also requested to speak to the PA and the night nurse said “no it’s the weekend” but I there’s obviously someone on call and she’s refusing to let me speak to them and therefore my need aren’t being met. Also, I have trauma surrounding needles. A few years ago, I met with hematology and oncology due to repeated blood clots. They said that after any surgery, I needed to be put on a prophylactic dose of xarelto. I was met with heparin (an injection), which i denied and asked for xarelto. I explained I have trauma around needles and the team was more willing to let me get a blood clot than give me heparin, stating that xarelto is too dangerous. I understood the consequences of xarelto and that is still what I wanted due to fear and trauma. It took about an hour of fighting to get the xarelto. During this time, the nurse pointed out to the nursing supervisor that I have a behavior note from a previous procedure (regarding needles and was overstimulated and anxious), yet they didn’t even know the full story and were using it against me. At one point I even called patient relations while in the hospital and they had me ask for the charge nurse who shows absolutely no empathy for what I was going through and didn’t want to fix the problem Additionally, I was initially given a pure wick to use the bathroom (external catheter) so I didn’t have to get up every 3 seconds to use the bathroom. It was never positioned right and I would get pee all over me. I would call for someone to come change me, and if a nurse came in, she would tell me I have to wait for the tech to come change me… leaving me in my own urine. The only good person I encountered during my stay was a PA named Steve. He actually seemed to listen to my concerns and be on my side regarding pain management and plan of care. I definitely will not be returning to Suburban as they treat everyone like it’s a one size fixes all approach. This has been my worst experience with a Hopkins hospital ever

The palliative care team was amazing! BUT Suburban runs like a community hospital. If you have anything complicated or that requires a specialty you are better off going to a different hospital. I took my father here and they did not have many specialty doctors in-house. We ended up going to Georgetown Hospital at the end and I have to say that was the best choice for us to go to Georgetown.

I went to suburban hospital in January 2022 for assistance with alcohol detoxication. It was a voluntary three day admittance. They ended up keeping me over 12 days against my will refused to allow me to use the phone refused to allow me to leave during that time security tackled me shot me up with medication and I was raped. I do not recommend this hospital at all. This has thrown me into a year and a half long mental crisis. If I could give zero stars, it would be a zero. I was forced to take medication's and do things against my will. I do not recommend this hospital at all.