Congruent Counseling Services's Online Review Report Card

I have seen two different therapists at this office. I also see the Nurse Practitioner. All were wonderful and very skilled. My first therapist left to start her own practice and no longer accepted my insurance. I called the office to see about switching providers and I only had to wait about three weeks to be seen. I was given two different options of therapists and was able to select the one that I preferred. I think the success of therapy is really dependent on the relationship you have with the therapist and overall I have had good experiences with the therapists. All of the front desk staff I have interacted with have been professional and helpful.

They really don't care about you as a patient. The counselors do not get to what the real problem is.  Also their billing system is horrible.

The front office staff are so inept I gave up on even trying to schedule an appointment.I’m going to edit this based on their response saying it was my availability, it wasn’t.

I have referred many clients to Congruent over the years for a variety of services. As a therapist myself, I trust this program to do great work.

TL;DRTerrible backdoor billing system leaves you in the dark about charges and account standingThis is a review of their billing services and not of the actual health service provided. My therapist has been good so far but I have to cancel and find a different provider due to their complicated and unintuitive billing system. They send a bill that I can only view once so if I open the link by accident it's gone. Subsequent bills contain some previous charges, but without access to past billing statements I have no idea what is new or existing, and what is past due. To this day I don't know what my account standing is since I haven't received a billing notice from them in a while. I would like see what my charges are and pay for them, but their system expects you to pay an arbitrary amount without providing an actual balance, or timeline/history of billing services to keep track of.

Very professional wonderful staff, we had a very wonderful counselor Katie Downes. The DBT program was very successful in creating a less frightened less angry person with good coping skills . My hats off to you all! Mark Donovan you are a creative caring man but you have to change the wall paint : )

Very cooperative, very supportive, Aaron Brager.I can’t say enough good things about Aaron Brager, and the establishment as a whole. The weight that has been crushing my soul has finally begun escaping me. Through the guidance of congruent counseling services and their amazing team, you can get better just like I can.I can’t thank congruent counseling services enough. They are the real MVP’s

The only reason I'm giving this place two stars is because they managed to fix an issue they created without charging me further.I had two appointments with Congruent: one with Meghan, a therapist, on 9/22 and another with a med manager, Ms. Peroni, on 9/24.Meghan was flustered and more or less unprepared for the appointment, including putting me on hold for over 10 minutes so that she could, I assume, hand type out a safety promise, given my suicidal state. I'm not sure why she didn't have this on hand immediately; I'd think that's something a therapist would have ready and available for any serious situation.However, on 9/24, Ms. Peroni never showed for my 1pm appointment; I called the office at 1:09 and left a voicemail (as no one in this office seems capable of ever answering the phone) in regards to where my doctor was.I received no call back from the office at all. Period. Yet I get a bill yesterday charging me with the 9/24 missed appointment. I sent Kathy an email, making it very clear that I wouldn't be paying for an appointment in which I was present, prepared, and waiting for and the doctor was a no show. Thankfully, I had my call history for the day with Congruent; I added a screenshot of my call to the office with no reply.I can't recommend this place. I waited a week to hear back as to why Peroni never showed for my appointment, and never heard anything except that I supposedly owed them money. Don't bother; they never pick up the phone there and communication is non-existant.

Rachel Rentch in the Eldersburg office has helped me tremendously. She is compassionate, encouraging and warm. Rachel is a treasure trove of knowledge about trauma and how to move through it. I have and will continue to recommend her to anyone who is in pain and looking to make a change for themselves. Rachel is a gem.

I started therapy with Michael Derry over a year and a half ago. I met with him every week for over a whole year. He was always very attentive and genuinely seemed interested with me and my issues. He really helped me through some really strong OCD obsessive thoughts and walked me through some real hard times in my life. He also played a big role in my recovery from substance abuse and helped me find the Al-Anon recovery groups for other issues in my life. I contribute a big part of my mental health recovery to the tactics and tools Mike thought me over the years. His goal was to not only talk through my issues but develop a good tool kit for me to use so I could continue to recover. I owe a big deal of kudos to Mike and how he helped me start living a life of purpose and meaning. I would and have recommended Congruent and Mike himself to some of my friends as well. Overall I had a great experience with Mike and Congruent and know that they are there for me if I do need more support over the years!