Lorien Columbia's Online Review Report Card

Of the challenges a lot of healthcare facilities are facing right now, Lorien Columbia is striving to make sure every patient is loved and welcomed. Whether the resident is there for rehab or long term care, the staff always make sure their needs are met. Healthcare is in a tough spot right now, compassion, patience and empathy go a long way. Thank you to all the staff at Lorien Columbia for always giving 100%, we appreciate each and every one of you!

This review is specifically for the incompetent social worker Mike Soliman and Lorien's decision to discharge my Mom, who is an elderly dialysis patient with severe mobility issues and former two time resident at Lorien Columbia in the rehab department. My Mom was discharged on 4/29, keep in mind that her last dialysis treatment was on 4/28. Mike Soliman supposedly set her up to receive dialysis from DaVita Catonsville NorthWest center. Fun fact: during my Mom's former discharge, Mike set her up to receive dialysis at DaVita Catonsville West, only for us to find out they told him weeks prior to her discharge date that they told him there was not enough staff available to take her...after speaking with the staff at DaVita, since clearly Mile didn't know where she was going, they gave me a list of phone numbers to call the different centers in the area...I digress because I let that go since myself and DaVita quickly solved the problem. However, this is take 2! Mom had a late night fall and ended up back at Lorien. After spending a little over a month rehabbing at Lorien, she was set to be discharged on Friday, April 28th. During the discharge exit conference, Mike reconfirmed that he contacted the dialysis center (the correct center this time) and stated that her treatment would begin on Saturday, 4/30 at 9:30 am. Great! Right? He even reassured us that he spoke with the center staff himself due to our prior issue...well, this time when we arrived at the NorthWest center they let us know that my Mom was not in the system and the director specifically told Mike that my Mom couldn't start until Tuesday 5/3. A cool 5 days after her last treatment. Of course this information wasn't relayed to us, I'm assuming he forgot that important detail because WHY WOULD SHE BE DISCHARGED IF SHE COULDN'T RECEIVE TREATMENT FOR 5 DAYS!!??! Why lie and say you spoke to the center confirming dates and times...so of course all of this is found out this morning (4/30) while at the dialysis center that is refusing her service because they don't have her paperwork WTF! I called Lorien to see if they can take her since they're the ones who said she was "good to go" and "all set" but no, she's out of their system and not their responsibility anymore. To top things off, Lorien and DaVita Catonsville NorthWest's solution to her 5 day break in service...take her to the emergency room for treatment. I'm livid. On top of the disaster of today, on her actual discharge day, none of the support staff knew she was leaving and I ended up wheeling her downstairs and putting her in the car myself and when I got her home she couldn't walk or stand properly...what was the point of PT OT everyday for over a month if she came home in the same/worse condition??? Needless to say, we'll be taking prompt action, because this was absolutely ridiculous.

Truly a family friendly, care forward environment! Love the staff and residents here. Everyone goes above and beyond for the care of the residents. I love seeing the smiles on their faces everyday 😊

In two words LIFE CHANGING! Lorien Columbia Rehabilitation Center changed my sister's and by extension our family's lives. The team members work together to provide exceptional care for the residents. They tailor the resident's care to their individual needs. They motivate and celebrate every achievement. The team treats each resident with dignity, respect and like family. Just last night, an aide was training and she told the young lady, you treat every patient like they are the person you love most in this world. They go outside of their purview to find the right answers and to make the residents safe. The nurses are incredible. In the past few months my family has gotten to know most of them and they know us. We celebrate the successes together. This sub-acute care facility specializes in weaning patients from the ventalator, speech, physical and occupational therapy. The Respiratory Therapist's are incredible. Six months ago, my sister was not expected to live.(said multiple doctors). Now, she's expected to be off the ventalator within days and at home within weeks. Leadership starts at the top and it is apparent throughout the facility. The residents are happy and it is awesome seeing them in the halls or the courtyard visiting with family. Communication is key and I have not been disappointed. They welcome calls, emails and encourage visitors regularly. I researched and applied to this facility twice before my sister was accepted. I would recommend Lorien Columbia to anyone with a loved one whom requires sub-acute care. This is our family.

Do they have an email address?

Nice place

My Mom was admitted to the facility after having been in the Hospital, the facility had a much fresher smell than the one closest to me. The problem began with the Doctor, who was also on staff at the Hospital. My Mom advised me that there were days the Doctor didn't come in her room. She would call out to her Doctor as she went past her room and the Doctor would not come back. I had an experience while visiting my Mom. The Doctor walked pass Mom's room and as she called out to the Doctor, she kept going. I jumped up and ran to catch her just before she got on the elevator. I told her that my Mother wanted to see her and she came back. I also told her that I was told that my Mom said she (Doctor) had ignored her on several occasions. My Mom was back and forth between the facility and the Hospital for several months, the same Doctor was responsible for her care in the Hospital. I and my sister meant with the Doctor and Hospital staff several times in an effort to explain our Mom's medical history, to no avail. She didn't make a request for Mom's records until the night before Mom passed. She seemed shocked by Mom's medical history, but it was to late.It took a long time before I could come to terms with losing my Mom. I didn't know I could write a review until today. I wish I could sue her for negligence. This facility is located in Columbia, Md. which is also the State that I live in!

If i could i would put 0 stars for real, they DO NOT know how to take care of their patients. Thanks to them, they made my grandma go back to Howard County General Hospital because they couldn’t do their job right and that’s even with the fact that my grandma was never alone, we always had family with her like an around the clock nurse, yet they still managed to fail HER first of all, me, and my family. Imagine the patients who barely have their family come over... y’all make me sick for real. And their staff... oh lord. Especially that coffee lady, she's honestly rude for NO god damn reason.

Lorien Columbia is staffed with professionals who care about making a difference and touching the lives of others. The interdisciplinary team utilizes teamwork and efficiency to meet both resident and family goals.

My 94 year old mother-in-law was there for a little more than 3 weeks. In that time two sets of clothing disappeared along with her watch. We saw no improvement in her condition but rather a decline. Communication with staff was less than satisfactory. We heard a lot of “it’s not my job.” Perhaps it was because she was on Medicare that they were so eager to rid themselves of her. There was no consideration of the person she was before going into the facility or getting her back to that. We’re just happy to get her out of there. Having said all that, there were a few caring staff.