Christianacare Primary Care At Elkton's Online Review Report Card

The absolute worst customer service and accountability, I don’t even know how they exist as a practice. Terrible communication, no follow thru and zero concerns for how there lack of communication affects patients health. Unbelievable how terrible my experience has been.

They don’t even send appointments reminders and make you wait 3 months for an apt after waiting for an appointment for 2 months. It’s a joke I am ready to move to different doctor office. I also hate that you have to verify me by address phone number that I calling you from date of birth and my name god too many steps to verify me. Plus last time I called just for blood work after my physical you book me with a nurse practitioner and yet my doctor hasn’t seen me in years and yet when I called you want me to book an appointment to see my doctor for no reason because she wants to see me. Waste of insurance and money. No wonder why I stop seeking heath care and go to urgent care when I needed to.

The staff at this office are amazing. They are kind, understanding, and patient. Even if things seem a little hectic or they are running behind, they do their best to apologize and communicate with you. I also like the fact that everyone is very professional as well as compassionate, both which are lacking in the medical field. They truly are a diamond in the rough

Great experiences! Brittany at the front desk is always so welcoming and kind. She always goes over and beyond! I never have to wait long to be taken back and the medical assistants are kind and are always great with my daughter. I love how they have an electric white board in the rooms and they set it up to allow my daughter to play on it during my visit. I would definitely recommended this office!

This place is a joke. They rescheduled my appointments involuntary that had been in the system for three months already for their convenience and when I am 15 minutes late because I had to change my work schedule to accommodate them, they wouldn't see her because of some dumb policy. Where's the policy of taking care of sick kids and seeing them on the original day the parents are available??? The receptionist was a damn joke and acted like she didn't even feel like looking at her damn screen just to reschedule. I just told her never mind as soon as I seen the ignorant look on her face. So before I went ham on her, I just took my babies and walked out. Looking for another pediatrician. I need recommendations ASAP.

The process to schedule a follow up appointment is inefficient and concerning. I’ve reached out to schedule this and have yet to receive a callback additionally, trying to schedule an appointment with my own doctor is challenging as I was transferred to records which is a voicemail with no one available to assist. Disappointing experience.

They lost my sons daycare paperwork twice. Never called me never said anything just tried to act like I never brought them in. The long blonde hair younger girl upfront needs to be fired asap. She talks to patients like were idiots and instead of just apologizing she got an arrogant tone and make a million dumb excuses. At first I thought maybe it was just me but after reading other reviews I've learned they never never get back to anyone and the front desk girl is a nightmare for everyone to deal with.

You cannot speak with your doctor directly. You go through an answering service & the doc is supposed to call you back. I waited a week to get a call back about my blood work. It was a medical assistant who called me reading the results I could see online. Unacceptable.

I DO NOT recommend this office. I had an issue and called for months & no one called me back! For months! Also I was told to get tests done that weren’t covered by my insurance. Huge bill & they did nothing. I will Not return.

This place is a joke. Everyone is reduced to a number and there is zero effort to make patients feel like they matter. The call center asks for more information than the social security office to verify who you are. They don’t listen to what you ask for and sound like they’re either in the bathroom taking a dump or that they are phone sex operators. GIVE US BACK OUR SMALL TOWN MEDICINE ! I want to be able to call my doctor and feel confident that my care team will take care of me. I’ve never experienced more prescription mishaps , messages that haven’t been passed, attitude etc than I have since the switch to Christiana. And that’s not even including that mess of an ‘emergency room’ you claim to have. Why on earth does some stranger I’ve never built rapport with need to know the nitty gritty details of my health issues ? Absurd. Dr. Thaneeru is the only reason I stay. It’s a shame her patients are given subpar service, when her care is exceptional.