Medstar Shah Medical Group At Fort Washington's Online Review Report Card

I was on hold for for a few minutes and when they responded, they were so unprofessional. I said “hello” to make it clear if they could hear me and the front desk women responded with a sigh and told me “YES!?!???” And then hung up without giving any chance to respond. This is unacceptable, if this is the staff employed at place like this and I recommend everyone to stay away from this place if I could give it a Zero out of five I would. Terrible.

The customer service is terrible. I was put on hold for 1 hour, my telehealth appointment was set for 3:30 and didn’t hear from them until 4:30. They told me they would send a link and then they never did. I ended up not having the appointment. The nurses and receptionist sound like they would rather be anywhere else than their job. Do not become a patient at this office it is not worth your time.

I do not have a problem with my doctor and normally we get good service from MedStar Shah Medical Group. However, I do have a BIG PROBLEM with the telephone answering service. CVS has sent me several text during the past week to let me know that they are unable to reach anyone to request a refill for my husband’s diabetes medication. They asked me to reach out to the office, so I did. However, I was no more successful than CVS, although I contacted MedStar main number for assistance. The person who answered the main number did attempt to help, and transferred me to where she assume I would get someone, but again no one answered the telephone. I asked, if there was a specific number to call just for refills…there is none.

I see Dr. Danelle Williams l love her. They have Labcorp on site that makes easier to get blood work done

This place is filthy. Dozens of dead bugs in the lights, a dust so crusted on all the blinds and picture frames it has to be scratched off. When I mentioned it to someone, her response is, "Oh I know! We have a house cleaning service. But I agree with you its filthy". The receptionists were abrupt and dismissive. Overall unempathetic staff. Outright lied to by no less than 3 people. Twice I had to leave and come back in and found no one to intercept me from the front door all the way back to the exam rooms (mind you, I'm not even a patient). Every person had a different version of what could and couldn't be emailed to them. Wholly dysfunctional. I have yet to be impressed with any MedStar establishment, but this place sets the bar so low they've buried it!

My husband had first appointment with Dr. Lalitha Vedantam in March since his primary care physician of 40+ years retired and she had an office 5 minutes away from us She is very professional and easy to talk to. No problem with staff. Hopefully we will never experience the failure to answer phones or get an appointment that others have reported.

Terrible Branch! They don't answer their phones. They don't follow through on sending doctors orders to other services like X-ray, MRI etc. Had to get orders sent to X-ray imaging facility from the Oxon Hill branch that the Fort Washington branch was supposed to send. Even the imaging facility couldn't reach them. I had blood work done in 11/2020 and called 4 times for the results. I was told that the Dr. would call to discuss, still haven't received a call and it's now 6/2021. Hopefully there's nothing life threatening to worry about. One star for Dr. Danielle Williams doing a thorough annual check-up. She checked everything even thought I don't know the results!

The good: my pcp, Dr. Laura Riggins is attentive and has a bed side manner. I spent my appointment last year telling her about my sibling’s medical crisis and how inattentive his pcp was and she scheduled him for an appointment and set him up with all specialists that would get him on a plan of better health. The bad: I need a referral from her for an emergency mammogram as well as a letter of medical necessity and I was recently hospitalized and lab work was done and there was one key result that is alarming in regards to my health. I need her to review and discuss my options and I have yet to hear back from her or her staff. You cannot get thru to anyone as there’s an automated message. This is inexcusable and I highly recommended her to my brother. I’m starting to believe that quality healthcare in Southern Prince Georges abd Charles County are nonexistent.

I was seen in the Clinton location!!! I saw Dr. Lalitha Vedantam and if I could give her a 0 star I would if that options was available. First, I was very respectful with the doctor and explained that I was a new patient and heard so many great things about her reading her reviews. When she walked in the room she is not welcoming nor speaks. When I mentioned to her that I was looking to find a great doctor in the Maryland area and that I was with GWU mFA for years but due to insurance changes caused me to have to find a new provider. Throughout my visit I explained to her the reasoning behind my high blood pressure and stress which involves my house burning down with me and my kids in it…she was not interested, she cut me off, and I told her about my most recent cancer scare. She did not seems like she wanted to be at work that day. She saw I had abnormal test results and stated you are fine when 3 others providers stated I should see an internal medicine doctor about it. I also had other issues due to the fire that caused me to need to see a cardiologist. Dr, V made so many nasty comments as if I was making these things up and saying if you just want to see one then that’s fine”. I was not okay with her rudeness, insensitive remarks nor her lack of greeting patients when she walks in the room especially new patients. She should at all see African American patients because I also felt uncomfortable with other things as well as she made remarks about my family history after sharing it with her. In addition, I expressed with the office about my concern and they referred me Dr. Danelle Williams. When I called the day before to confirm my new visit with her the front desk said the office canceled. I receive no call or email stating why they canceled it out the blue. I have never experienced this type of treatment ever. Now, they are saying it was canceled by front desk and they are investigating. I’m waiting to hear back from the CEO or CFO. This is unacceptable. Dr. Vedantam is NOT a great nor good doctor. She by far the worst I ever came across and never want to revisit her again nor would I ever refer her. She has no compassion or care for her patients.

Does anyone even work here? Couldn't get anyone on the line to get a refill for necessary prescription medication for weeks. Such a horrible horrible place. Don't even bother.