Brook Lane Frederick Outpatient's Online Review Report Card

I had a terrible experience here, when I went to get evaluated? I’m not sure what it’s called I felt like I was being interrogated. I had to finish my therapists sentences she didn’t know help me in anyway, it felt like I was running the appointment.

This place has gone down hill rapidly. Appointments are never saved, we have shown up with my 9 year old multiple times to be told the our appointment was canceled. Reminders are never sent anymore. The new office is disgusting, should just lock the doors at this point.

Saw Dr Lynn Feldman over video a few times about 2 years ago and I expressed my serious concern that I had ADHD and that I needed help with managing it. I subsequently missed two appointments in a row (because of my then undiagnosed and unmanaged ADHD) and was discharged from the practice. I understand missed appointment rules and etc., but as someone who also works in mental health (with individuals who have SMI), the lack of compassion and understanding for this situation was upsetting. Dr Feldman said she would not make an exception for me, regardless of the fact that I reminded her I needed help with ADHD, and I was suddenly without a psychiatrist and still struggling. Again, I understand and signed acknowledging their missed appointment rules, but this experience left me with a bad taste in my mouth. I would not recommend this practice because of this.

Maybe this will get their attention because voicemails and emails do not. My son was a patient (they kicked him out after missing a phone call appt) he was seen roughly ten times and this organization continues to mail me bills for his services and have not submitted a single claim to his insurance. I have reported them to his insurance company and I suppose before they illegally send me to collections, I better hire an attorney. Avoid this place at all costs. Such a shame with how scarce mental healthcare for kids is.

Please save your money and mental health and go elsewhere. Anna Elwood is a psychiatrist here, she does not care about her clients, she does not listen, she does not elaborate on anything. I feel bad for anyone who has the unfortunate experience of trusting her with mental illness.

I couldn’t recommend Melissa Crigger and the team at Brook Lane enough. It’s been a year since I last saw Melissa and every day, I’m reminded of the good that she’s brought to my life. Melissa was the very first counselor I ever went to and in my fear, I was met with grace, kindness and a listening ear. Because of the way Melissa intentionally listened and asked thoughtful probing questions, I felt seen, heard and known. It has been the privilege of my life getting to be known by Melissa, especially through the pandemic. No matter how full her schedule was, I knew that entering into our time together meant I was walking into a safe space. The hour always passed by too quickly and I always left feeling lighter and braver. Melissa is kind and warm, sunshine personified, and I am a better person because of her care and insights. Thank you, Melissa and the Brook Lane team for creating this safe space in our community, I’m forever grateful!

This review is for James Schiller. When he was my therapist I felt like he didn't help me at all. Happy to have moved on. I didn't like the way he spoke to me. I told him that I believed that I was misdiagnosed and he showed me the DSM book. I feel like it shouldn't have been handled this way. If I'm telling someone that I am concerned that my diagnosis is incorrect I'm not going to verbally dispute who I am with someone who only knew me for 2 days at the time. Please save yourself from his therapy sessions. He puts words in your mouth - what therapist does that? My last therapy session was ridiculous and was the last straw.

I got banned Because none of them could help me and refused to provide me service

do not go to dr. james schiller. i can confidently say that he is the worst therapist/counselor i've ever been to. incredibly rude, no sympathy or understanding. sides with the abuser rather than the victim. also, made rude comments about my appearance, while brushing it off as a joke. never cried during/after a therapy session until i went to him. i stopped going after the experience at my last appointment - i was a bit late, at no fault of my own (my mom drives me, and at the time she was just getting over a bad illness). when i got there, he proceeded to angrily rant at me for five minutes about being late and how i'm "just wasting his time". it made me feel horrible. that was my breaking point, so i stopped going. i was 17 at the time btw, so obviously he doesn't care about who he's being negative to. this was a few months ago. only positive thing i can say currently is that the front desk ladies are nice.

I was diagnosed with chronic depression after my mom passed away in 2006 and was having a very hard time finding a therapist that I was comfortable with. Emily Cunningham was the first therapist I tried at Brooklane and I had a good vibe on the first session. I've gone through several therapists and Emily is the first therapist I've had in years who I look forward to sessions with. I did have a negative experience with one of the psychiatrists and asked to transfer to someone else. The process only took an approval and I was put with someone else for my very next session.