Frederick Primary Care Associates - 56Tj's Online Review Report Card

Worst doctors office I’ve ever been to, stay away from this one

DO NOT USE THIS PRACTICE!!! This is the worst PCP in Maryland. The doctors will scam you for anything your insurance will pay for and if you try and address the issue they will drop you as a patient. DO NOT USE THIS PRACTICE!! Dr. Bhatnagar is absolutely human garbage

The 2 times I've called to make an appointment the receptionist is rude and unwelcoming. Its a shame because the doctor I saw prior was very nice.

Absolutely awful front staff. They are rude, condescending, and relish their "power" over you. They try to make decisions that doctors would make. The other reviews about the staff being horrible are all accurate, especially the lengthy one that names the three worst offenders, in particular Clara. SHE IS AWFUL. It's absolutely appalling how I have been treated like garbage again and again. I ALWAYS have to wait at least an hour, and they look at me like I'm crazy when I ask about people going back one after the other, all when they come in after me. They have failed to make the two clicks to finalize my check-in repeatedly, which is even more appalling given the fact that checkin is done online or with a tablet. They don't even process your payment. They are utterly incompetent. They also repeatedly fail to process prescription refill requests and act like you're insane for even requesting a refill.Furthermore, on MULTIPLE occasions I have heard them talking trash about patients, using their names, and loudly discussing their medical issues. I will be reporting them for HIPAA violation on this, and frankly, anything else I can report on them. They should NOT work in healthcare. The office should be completely restaffed, from the ground up.I will be finding another PCP, where the staff have more competence than junior high students.

I have been a patient of Dr Delgrippo for 30 yrs. He and his nurse are great. The office staff not so great.

The receptionist from two locations that I have called was very rude and condescending. Will never use these peoples services again.

Great experience at the 56 Thomas Johnson location. Very convenient website. Easy to make an appointment and check-in for the appointment. Dr. Yogina Desai and her nurse were incredibly helpful, concerned with treating the actual cause of an issue rather than just masking the symptoms, which I very much appreciate. We just recently moved to the area and will plan on using this outfit as our primary care provider.

I see the reviews and contrarily have had nothing but a positive and professional experience with Dr. Fisher and his staff. He's been carrying for my son since day one and either him or his staff have been available in moments to help, calm, or guide in any situation we've brought to them!

Dr.Hundemer was highly recommended by a work colleague who like me, likes doctors who listen and work with the patient to find solutions to healthy paths forward...not to sound like a brochure but many docs have patients booked ten mins apart these days. It's harsh.In any case, I was told she spent a lot of time and care to listen to her patients. So I chose her on my insurance because that is important to me. In December of 2017 I came down with a dizziness problem. It started off slow but I was aware and thought perhaps something was wrong.I called this office to speak to an office person, as it was mild but I was concerned. I let her know I would wait a day or two and if it progressed I would call back for an appointment. I don't like running to the doc when it may be just a small thing that may resolve itself. So I called to get a feel for their schedule as I was a new patient, and understand the process. All seemed well.Things got worse and I became dizzy and disoriented, called and left them a message on a Wednesday morning. Heard nothing by Friday. Called back and could not reach someone. I went to the local walk in clinic (more expensive, not MY doc, but I needed to be seen) and was treated for an inner ear infection (which it wasn't...but that was a logical place to start).Just over a week later, this doctors office, whom I had been proactive with, and left a message with, finally returned my call. They casually asked if I still needed an appointment. After a pause, because I admit I was feeling shocked, angry, upset, confused and really a bit annoyed. Do I need that appointment? Hmmm... I tried hard to gather myself... and find some grace somewhere deep down considering I was dizzy and falling all over like a drunkard minus the booze, which was scary and not cool. And I did need to see a doc but....And I explained that I needed to see the doctor the previous week when I had left the message. I asked if my message was lost? Was this the practices policy to call patients back over a week later, etc? I wanted to try and give her (believe it was the office manager) an opportunity to maybe say the doctor was sick or perhaps there was an emergency. It had to be something like that because the sole reason she has a job is so that she can provide sick people with prompt appointments for medical service, right?Now here's the fun part for me... she wasn't apologetic. She wasn't angry or upset. She really showed no emotion. And so I reverted back to, "is this the typical customer service your office provides because the doctor was highly recommended but waiting over a week for just a call back is unacceptable?"..line of discussion. And again, it was like she felt nothing. I wasn't even mean. Just all business...and it is business...the business of my health which is kind of important.She had the best 'I-don't-give-a-shît' tone of voice I have heard in YEARS! I was too shocked and disgusted to be mad. I almost envied her for it!! How can you work in the medical field and not care about calling sick people back in a timely fashion to get them to see a doctor? Is your heart full of black muck or do you just not have a heart, robot lady who doesn't say sorry when you do sucky office things? Epic doc office fail!Ok sorry that got a little ranty there but that's just never happened to me before and I needed to somehow try to convey how this woman behaved and how that made me feel. In any case, if that doctor was like Patch Adams, and she may very well be from what I was told, I will never know because her office staff is horrendous...and a doctor is only as good as their supportive staff.Good luck and find a doctor that offers the "total package"! This office is NOT that office, sadly.

I love Dr. Fisher and every single one of his staff! They are wonderful and very attentive.