Frederick Primary Care Associates's Online Review Report Card

If I could give them zero stars I would. Terrible service. Doctor wants you in every month for medicine you've been on for years. Blames pharmacy for prescription problems and refill problems. If you care for your health do not go here. Its a clown show.

Walk in service is horrible. Went in on a Monday and saw male doctor who did not even do true exam. Gave me antibiotic and said will be all good in a few days. Woke up next morning with worse pain and more irritation. Went to an urgent care instead. Was given correct medication from them. They informed me to see primary so they could see what correct issue was. Was charged again here even though they made errors and gave wrong medications. Front desk asked office manager to waive co-pay which the office manager refused. This is not about the small co-pay it’s about lack or proper care. I plan to find a new primary doctor.

I use to see doctor lee he retire and the new dr . Haney I was not happy at all my husband and I were seen and we felt so rushed like we were not heard at all . I was so un happy looking for new primary .

I went in for leg pain saw Allison Smith (Ballenger Creek). I was in the end of my zoom meeting for work (muted and camera off). She asked me to turn it off, I asked why I’m in the end she said she can’t do BOTH. The zoom has nothing to do with her so what’s the both? I’m here for leg pain. She then got up abruptly and said she’s gonna see another patient as I’m sending a message to my boss that I have to go. I told her I hung up and she still went back and forth with me arguing to where I said Dr Smith just go and she left. I went to the office manager with a complaint which would probably amount to nothing. This isn’t my first prob w/ this office but my last cause I dropped them, anyway, DO NOT RECOMMEND.

very good service .very pleased with what i saw including the staff

Went in in January for chest pain, got a CT scan. Was told they found a 3mm nodule in my chest, nothing to worry about, follow up in 8-12 months. I did so, and was told it grew to 4mm. Went to a pulmonologist. Pulmonologist says reports from scans show THREE nodules, biggest of which is 8mm.I should have gotten a PET scan eight months ago but because of Frederick Primary Cares negligence, I have a larger tumor and went into my appointment blind.

I have been going to Frederick Primary care for many years. They have always been awesome and amazing. Dr. Heitzig is incredibly knowledgeable and always takes his time - I’ve never felt rushed. The staff has always been fantastic as well.

I have been calling for months to try to schedule an appointment or even just get a little more information about their meal planning and no one ever returns my call.

Awful

The staff is friendly and I was able to be seen quickly. I understand some people have to wait long (its an after hours clinic) but I had a great experience and will go back if ever needed.