Revive & Thrive Mental Wellness's Online Review Report Card

For 30 years I have struggled with my mental health and in the past it has affected my career, quality of life, and relationships. I have been a patient of Francisca's for 3 years now and I am the most stable I have ever been. I always knew I had ADHD, but my previous doctors wouldn't listen to me and just kept raising my bipolar medication to the point I had a toxic reaction and was hospitalized. I felt ashamed for decades that even on my mental health medications I still struggled, in college and in my profession career and it wasn't until I was 40 that I was finally properly diagnosed by Francisca. My husband, family and coworkers have noticed a huge difference and I for once finally feel like I am a functioning adult. I am so grateful for Francisca and her professionalism and commitment to giving exceptional care. She listens, has compassion, and will go above and beyond for her patients. The entire staff is amazing! Caroline is fantastic and has always made me feel so comfortable, and if you need anything she is there, she makes sure your medications are submitted and if you have a concern or any issues she is quick to respond. They make you feel like family, and honestly they have changed my life for the better.

Tried this practice because they were accepting new patients and it was close. They offer virtual and in-person appointments, which I liked since my schedule changes weekly. However, the front office needed to call me before every virtual session to charge my credit card, which I found unusual. Every other therapist I’ve worked with just has a card on file and charges after the session, no call needed. I worked with Bridget during 45-min talk therapy sessions. Other practices would do 1-hour long sessions with my insurance, but I figured maybe it changes by therapist. Unfortunately it wasn’t the right fit. She was over five minutes late to one of the sessions. When I asked her if we could add those minutes to the end of the session or start the next one earlier, she very indirectly answered no.

I have Nothing but Great things to say about my Mental Health "Team" for the past 5yrs or more! The Doctors, Medication Mngmt., office staff, have supported me in my life and Honestly dont know what I would do without their help and Support. I really recommend if you have Medicaid or private insurance in Frederick MD. and need Mental Health Look No Further.

Absolutely wonderful!

I loved my doctor. That is the only reason they got 1 star. I have been on ADHD meds for over 20 yrs. They called me up one day last Feb and said the insurance companies require all people on controlled substances to take drug tests. However, insurance covers it. I wasn't worried. Insurance covers it and I don't abuse my meds. I just got an invoice for $540 for the drug test. My insurance didn't cover it. I called Revive and Thrive up and they said it wasn't insurance that required it, they required it. If you want to be lied to and state that insurance covers/requires tests, then charged an enormous amount, go here. Otherwise, find another practice that treats you like a patient.

Today was my first visit. They were very welcoming and so helpful. I'm excited for this journey.

I do my sessions via teleport. It is the right way to handle my appointments because I am disabled. The staff at the office are marvelous. My therapist is very cheery to start each session.

Francesca is absolutely wonderful!! Listens with authenticity to you. Shows she truly cares by learning about you as a person. I already had medicine in place when I came, so there hasn't been any adjustments there. But it felt comfortable that she allowed me to keep doing what I was doing because it was working. Shannon is a big help also at the front end making things happen when medication can't be found, etc. I am so glad I found this team of dedicated professionals for my healthcare needs.

The staff and team here (and you know who you all are) are amazing. They have had my back for years, and I wouldn't be the surviving thriving woman I am today without them.

I became a patient at this practice in August 2021. I had one of the best Psychiatrist intake appointments with AdeTimbo Adediran, I felt like I was finally in a space where I was going to be heard and felt confident in her abilities to understand me as a patient. My next appointment was through Zoom. The office staff had plenty of opportunities to inform me that I would be seeing a different provider from before, but instead they decided to let me find that out on my own while opening the meeting. I was incredibly upset by this change, but luckily Kayla Potter is an excellent professional and picked up right where I had left off with my treatment. After almost a year of seeing Kayla on a monthly basis, I went to enter my zoom meeting and was blindsided once again with a different practitioner. It was a very stressful day and I was feeling unwell physically. Knowing I would be able to tell Kayla this and then quickly move through my appointment was incredibly reassuring and instead I was bombarded with questions from an unfamiliar face with absolutely no warning. It's incredibly important for a practice to understand the significance of consistency and communication when dealing with patients who are being treated for mental health. I asked them how I could continue to be treated by Kayla Potter and they told me they did not know. This demonstrates a lack of care and understanding for their 500+ patient load. Firing an employee after they give notice is unforgivable. I have no issues with the current practitioner doing their job, they seem like a very nice and understanding person, I would not trust it will be the same person the next time you go.