Valerie D Callender's Online Review Report Card

I waited almost 2 months to meet with noted Dr Callender I anticipated this visit. HOWEVER, I was told my appt would be virtual. I was very confused since i have issues with my skin. I waited 1 hour to speak with the Dr (again virtually) was rushed through my appt did not get any definite answers. My appt lasted 7 minutes and was told her office would follow up and I never heard from her again it's been a month.

I had two visit to Dr. Callender's office and I had to wait for over 35 minutes before I was seen. When i got to the patient room, I then I had to wait again for 15 minutes. The first visit was good but the second visit was horrible. I was suppose to see the doctor but the PA saw me and she didn't understand what was going on. She kept going to Dr. Callender for answers. I've worked in human resources ...

I'm pretty sure all these 5 stars are for the doctor because she is great. But about her fron desk team especially Ms. Mason. She is very unprofessional and rude for no reason. No reply to my email after she asked me to email her my questions and when I called back the next day to follow-up since I didn't hear back from her, her response was that they typically don't reply to emails (I hope our conversation was recorded). I'm not sure why she wasted my time and I still have not gotten all my prescriptions and I'm not sure what's going on. A simple follow-up call/email can go a long way. It's just so frustrating.

Great dermatologist. She has a terrific staff. Highly recommend Dr. Callender.

Today was my first appointment with Dr. Callender. It took a little time for them to get around to seeing me, but hey, they were nice enough to call me this morning and work me in anyway, way ahead of my scheduled appointment. Her office was clean and modern. She and her staff were very professional and courteous. I value those things highly. I was happy at the outcome of my visit.

Face to face, the staff is awesome! The physicians and PA are outstanding! However, the phone service is extremely frustrating! Average phone wait time is approximately 15 minutes...with intermittent recordings of "you're next" about every 2-3 minutes. At no time during my 15 minute phone "hold" did I ever get a "human" on the phone. After the 15 minute wait, I was informed, by a recording, "The person I was trying to reach was unavailable. Please call back."

I have been going to Dr Callender for years for various things. My most reason experience with the staff wasn't as pleasant as has been in the pass. The staff now was not as pleasant. The Doctors and staff in back was excellent.

I have been seeing Dr. Callender for years. Her staff is professional, courteous and knowledgeable. She has a great bedside manner and listens to her clients. She explains everything! I recommended her many times to friends and family.

I did not see Dr. Callendar. This rating is in regard to the practice overall. I saw a Physician's Assistant. The doctor was not available during the time that I was looking to have an appointment scheduled as a new patient. I had difficulty getting my RX sent to my insurance company and was supposed to have someone call me to schedule a biopsy, which never happened- but due to the poor service I will look for another office for dermatology.

I've been seeing her for years the best thing ever.I love how the Doctors listen to make sure you're getting the best care. I wish I could give her 10 stars cause they deserve it. When I tell people about her they love her too, you will continue to go.