Ace Urgent Care And Clinic's Online Review Report Card

Falta una sala de espera mas gramde y ventilation

Extremely Rude receptionist!!! When I asked how long the wait would be to see a doctor, the receptionist named Nicola told me to leave and come back or come tomorrow!!!! All this because I asked how long it would take. What makes the matter worse is the fact that the place was empty!!! It’s not the first time this specific receptionist has been rude, and frankly she needs to be fired! It’s unfortunate because the Doctor is very nice, but she is making the place look bad.

I came here to get a referral to the chiropractor and the wait time was very long but the Dr was great so in the end it was okay. He asked me if I would like to have them as my primary care physician and I said sure and he told me to make an appointment for my annual physical so I did that. Upon arriving to my appointment they stated that they are not my primary care physician so they couldn’t see me. I asked why and they stated bcuz the insurance wouldnt pay them and I would have to call them to change that. Being that Thursday is my only day off and I drove a long way to come to the appointment and that was never mentioned to me is pissing me off. I sat and waiting for 35min before they said that. So i asked to speak to the doctor and he said I couldnt 😂 like what a joke (it was the African man at the front desk). I saw the doctor and asked me directly could I speak to him and he came over and I explained to him what happened. Because he does not handle the front desk tasks and insurance he was unaware of what was going on and he is not to blame. The front desk don’t know what they are doing and for that reason I will not be coming back. A complete WASTE of my time. I would not recommend anyone here.

Horrible experience, they had me wait over an hour just to pick up some paper work. Ridiculous.

Went to this urgent care was the worst experience of my life I never in my 46years experience such rudeness unprofessionalism in all doctor office, emergency rooms or clinics I was about to fight the lady who draw the blood that work for lab corp. I normally don’t write reviews but I have time today I went there because I sprung my ankle so I wanted to get check out I got there around 2 something they had a student nurse to look at my ankle and she took notes she was the only one that was nice and then she brought the doctor in and he look at my ankle so he gave me a shot for the pain and call a prescription in for later on after the pain killer wear off in the meantime he said he need to draw some blood and he need to check my urine for gout and something else so I said okay and then he said do you mind coming back at 530 so we can take X-rays of your ankle one of his tech was available to come in at that time so I said okay I will come back for the X-rays so the lady who was suppose to draw the blood wasn’t there the doctor ask the other nurse where she was at because I was waiting a long time so they check to see what time she went on break but no one knows so they got another nurse to draw my blood he draw 5 tubes of blood for ankle sprang so after that I left while I’m on my way home I get a call from the nurse which was a man to come back I told him I will be back for the X-rays he said something else but I didn’t understand because he has a stron African accent so I can back at 530 I waited 20 minutes so I finally get seen for the X-rays the X-rays is done the nurse come back saying am I’m getting blood drawn today I said no I got it done earlier so another came back and said that’s why I call I needed it 2 more tubes of blood in that time I can hear the lady from Lab corp saying I’m done you all have to find someone to draw blood I’m going home so the the nurse goes to her and say can you draw her blood which they talking about me and the lady from lab corp said she need to hurried up I said who you talking to I’ve been waiting here all day I’ve been here you weren’t here she said I went to lunch I said that don’t have nothing to do with me are you going to draw my blood or not so she act like she didn’t want to draw the blood and start snatching the stuff to draw my blood I told her that’s okay you angry I’m not letting you draw my blood with no attitude so I got up and when I was about to leave I told her she was rude and you shouldn’t have to handle the patient like that she going to say I’m mad because I had to come back I was coming back anyway for the X-ray I didn’t know they need 7 tube of blood for an ankle so me and her got into it real bad the doctor escort me out and I never got the results of my ankle went there to get help and got inconsistency and rudeness and the way they do things was weird I would not recommend this urgent care for a dog I’m sorry for the long text I’m still pissed off pay with my insurance and still didn’t get the help I need

They always take of my urgent medical needs. My dentist dropped the ball with a bad tooth infection. After being treated twice by my dentist, the painful infection was still very present but Dr. O and his team took good care of me and my tooth infection in one visit! He gave me the proper medication and medical advice that has helped and educated me about my condition. Dr O is a ROCKSTAR!

They take so long just to see you it’s crazy! They will have you waiting 1-2 hours just to get started on you.

Thorough care providers. Dr O and staff are who you need for what ails ya!

I just want to thank Dr. O and all the staff there at Ace. Whenever there is an urgent care need in this home, we will be coming to you for your impeccable bedside manner. You all are thorough and you treat every patient with care and compassion. I appreciate your time and dedication♥️

DO NOT GO HERE!!!!! PLEASE THIS PLACE NEEDS TO BE SHUTDOWN... PLEASE DONT GO HERE ABSOLUTELY TERRIBLE HEALTH CARE AND STAFF AND NURSES, DOCTORS. PLEASE FIND A REAL HEALTH FACULTY