Meritus Advanced Ent's Online Review Report Card

For the Emergency Department severe nosebleed and a dr snuck up on me and slammed a rhino rocket up my nose so hard she slammed my head backwards. I said no rocket. Got home then couldn't see out of right eye face swollen nose swollen and couldn't breat through my nose so I returned and the nurse told me to leave as no doctor was going to see me and she got in my face. No one touches me without my self defense so I stood my ground being the only person in the ER. Saw a Dr who said that he didn't give a damn if I sat there and bled to death. Another time I was as held down by a nurse and given 10 mg of ketamine and I was screaming no, hallucinating and screaming couldn't move my legs trouble breathing ripping stitches for procedures to fight her off to no avail. My roommate who is former Army stepped outside of the curtain 2 feet and said I wasn't breathing well and needed help and this female dr shoved him from behind into the room I witnessed her stick out her left leg grab him by his puffer coat with her right hand huge shove with her left hand on his shoulder from behind him and spin him hard slamming and bouncing his head against and off the wall then he fell over a chair and his hands and knees were on the floor. this man was 76 now 79 years old and he had her arrested. I testified to the truth but the judge said " I'm not going to say she didn't do it, I'm not going to say she didn't do it. I'm saying that the severity ( of the assault) is not enough to justify her losing her house her car and her job because she needs her job to pay for her house and her car" and she went free, back to working at Meritus ER. I was taken to Meritus ER by ambulance in 10/24 and being discharged refusing narcotics couldn't walk due to spinal stenosis paralyzed me from the waist down with nerve damage crying with nerve pain and this man charged into my area screaming loud "shift change now I'm in charge", (4 am was not shift change) pointing his finger inches from my face and the man with me sitting there I screamed for him to get out but he kept it up. He said for me to get the hell out of his hospital right now or he would put me in a nursing facility, I screamed back that he had no medical power of attorney over me, never said who he was so I thought he was a mental patient on the loose , I screamed so loud at him to get out that finally he left. I left the hospital quickly being dragged down the hall by my male friend to the car in fear for my life. I reported him to EMTALA but again he was back working at Meritus so I was told. Sinai operated for this with a lamenectomy and a CSF leak which is brain leak tie off at L4-5. I had a civil rights violation stemming from terrifying visit with the male at Meritus Pain Management and the state police said thats grounds for arrest but the judges just let these Meritus doctors go so why bother? I could go on and on about the abuse I suffered at the hands of Meritus doctors BUT 1/26 I am eligible for new insurance coverage that allows me to go to big city hospitals so never again will I go to the Meritus Medical Center ED in Hagerstown MD. I would like to end this by saying that in 09/24 my heart rate went up to 175 due to nutritional malabsorption, another Meritus dr who made a huge mistake in the department of gastroenterology. Meritus cardiologists diagnosed me with atrial fibrillation and said get a heart ablation. I went to Baltimore and there is not one EKG OR ECG in this state of Maryland proving I ever has the diagnosis and if I had the ablation I would have died and this was told to me by a Baltimore cardiologist/electrophysiologist who took the time to track down all this information and called me on a Sunday morning with his grave concerns in a panic. He is qualified to perform heart ablations and remains to be the only doctor that I will see again for my heart, never Meritus again for any cardiologist. Meritus did build a baseball stadium and parking garage but how does this enhance the horrible conditions in the hospital for patients like me as I'm not the only one, far far from it. These doctors with a specialty practice just keep doing wrong then the letters come kicking me out of their practices. I certainly wouldn't return to an abusive doctor but that letter makes them look good, or should I say stupid even when some violated my HIPPA laws!Many people have talked to me about worse treatment & no lawyers taking their cases and I'm one. As soon as we say Meritus to a lawyer they're too busy. I have called many lawyers including in DC and Baltimore to be told no quickly. Meritus is no longer number one in Maryland and an employee said to me that they deserve to be number one and cannot find out who number one is but they will! I'm sure it may be a hospital who is giving care to patients and not building baseball stadiums don't you think? John's Hopkins rating 100 %. Google Meritus! K'NAAN MARSDEN

My mother was taken to Mertius hospital in hagerstown due to a fall at the nursing home. She arrived at hospital around 4pm . She didn't get seen til between 7:30 was taken for ct scan dr came in said everything was fine and said just had to make arrangements for transport back to farney keedy this was at 8:30. It is now 11:13 I went and ask if she knew when mother would be transported back to farney keedy and her reply was who so I told her my mother's name and she said transport will be here at 11:30. Transport was there at 11:30. I must say they were very polite abd respectful to my mother and myself . Shame the staff at Mertius isn't at least the younger staff wasn't and thats all that was there .

The Dr's and nurses are fantastic. I've had a few issues with their administration team- with the referrals not being transferred in a timely manner and having to cancel appointments. Note to others who are reliant on referrals- call to check that the referral is there before you go!

Better staff my wife set in pain for two hours before even being seen. This is one of the worst hospitals we've ever been to, I definitely wouldn't recommend it.

Nurses are fantastic. Hospitals food is not bad at all. Doctors???? Administration????? Would I go back???? Probably not. A big misunderstanding TWICE. I have bad anxiety. Not their fault but I have multiple problems I'm dealing with. My last time I checked myself out against medical advice when my portal said my admission was denied as was the appeal. I was never told. Eventually it got straightened out and I was covered. But there was no talking me off the ledge after two weeks inpatient. I will have to FMH.

I have been in the position where my family and i has had to use their ER in addition to their specialists. We all have received excellent care, by a staff of medical professionals that made dealing with trauma a lot easier to handle. Were very good helping us understand what was going on, I'm glad they're in my neighborhood.

My concerns were not met, I was treated horribly, I was put back out in the waiting room in extreme pain 4 different times in 1 visit. My Hippa rights as well as other patients were absolutely violated. The triage set up is horrible, a thin piece of fabric between 3 patients in a tiny room DOES NOT protect any of my Hippa rights at all because those other two patients saw me come in and also HEARD everything myself and the PA discussed and when I told the staff it's violating my Hippa rights the NP said "she knew and felt the same way about it and staff have brought it to managements attention and were ignored about it". Then they ran an unnecessary pregnancy test to make sure I'm not pregnant which isn't even possible because my tubes were completely removed years ago and the PA said "it's still possible to get pregnant without your tubes", again the knowledge your staff have of the human anatomy completely baffles me. Absolutely no excuse as to why I had to give my name DOB and ALL of my past and current medical history in front of all the other patients in the lobby numerous times with nothing to protect my privacy around me as well as needing to undue my pants and pull them down enough to show my left side of my bare butt in front of other patients with no regard to my privacy so they could put a patch on me to try to help with pain and be administered a shot in front of others for the pain then just get left back in the lobby to not even be checked on to see if it helped because it did not help at all. I was told I would get a HIP CT from the PA as well as a lumber spine ct because I came in for extreme pain in my left hip and lower left back and they didn't even run the correct scan and when I brought it to 6 different staff member's attention they told me " the pelvis and hip are the same thing" which is absolutely incorrect and concerning they don't understand it's different and that it's different ct scans as well, they told me told they don't do hip CT's unless there is a trauma after they handed me my discharge paperwork and I said, "I don't know why I'm being discharged when my concerns weren't addressed after sitting in here for about 9 hours." I left worse than when I came in. I was discharged from Meritus in tears in front of everyone after they refused to give me an xray or mri like I requested even though EVERY staff member I spoke to told me I NEEDED an MRI but that they "couldn't give me one because then everyone who comes in for pain would want one" then when the NP asked about pain medicine to help the pain at home I very specifically told her I did not want oxycodone or any hard narcos because I have 3 children I have to take care of at home and need to be in the right state of mind she did not listen to me and prescribed it to me anyway. I went in knowing I would be there all day because that's just how ER's are but I never expected to feel so violated, disrespected and unheard and mistreated. Not only were my rights violated but the other patients rights were too, like the lady with a glucose of 39, the man who needed a pain patch on his hip, the boy having chest pain, the teen boy throwing up blood (who was not treated with urgency) the woman who had loss of vision, hearing and had a headache who was also not treated with urgency just to give example of a few. Meritus failed not only myself but so many other patients. I would like my complaint to be sent directly to Tammy Marrioti for review.

I took my husband to the hospital on July 3rd never again they would not let me sit in the emercacy room with him he has dementia the nurse on duty told me to sit with him but sercuity guard would not let me so we left I will let the VA in Martinsburg know how i was treted there

this is the worst fucking hospital in the world!!!! my ECG came up abnormal and I was sitting in this room for almost 2 1/2 hours and nobody showed up worst fucking hospital ever do not come here

Security- disappointed in the 2 security men this morning, at the main medical entrance. I walked in thru the security scan area, behind another lady. I ask them do they check my bag and purse. They said yes, we need to check it. I ask them why they didn't check the women who walked in before me. The tall man tells me because she had a purse. I said I have a purse too. His response was that her bag was smaller than my medium size bag. I told them, it shouldn't matter the size of a bag. If yall security checking bags, then all bags should be checked. Who the hell picks which bags to check by the size.