Susan Meltzer's Online Review Report Card

Very professional and thorough.

A front desk staff older Caucasian lady is not a business asset . My experience in person and in the phone — this staff comes across arrogant the way she handles clients she does not have an ounce of caring attitude . She talk too fast assuming person on the other side of the phone can follow her thought process. She is methodical seems doing her job for a while but simply do not have the personality compatible for a front desk or telephone business deals . She needs to go for re-training . The provider ive seen was ok at least .

My doctor is amazing she has taken care of me for over 15 years. Patty her office manager is top notch.

She takes time to learn about you as a patient. She doesn't want to miss a detail that might impact your health or the underlying cause for whatever symptoms brought you there in the first place. I always feel rejuvenated and positive after an appointment, I just know that my issue, or whatever illness, or general health Will improve, healing is on the horizon.

I drove today at this location, around 1:00 pm, after I believe I had a panic attack; usually, a panic attack comes and goes but I was still shaking, sweating, and feeling pressure on my chest and and I couldn’t breath normally. I drove there because I was home alone and it was the closest medical facility- I had to drive less than 10 minutes. I have been told that the location is not a walk in location and even though my doctor , Dr. Meltzer was there she cannot see me. I hoped that, the person from the register, will talk to a nurse to check my pulse or blood pressure to make sure there is nothing serious that could put in danger my life. After a while, even though ai started feeling dizzy, I left the location; the person from the register didn’t bother to talk to my doctor or to someone; she told me that she can schedule an appointment for the next day; from there I drove to the closest Patient First location . They made an EKG which didn’t show something, but, they said that my heart rate was up to sky and I need to go to an emergency room. After this experience, I don’t want anymore to be treated at doctor’ Meltzer location in Chapel May; I have never seen such a lack of consideration for a patient’ s life; If this location is in business only for money and not to help patients, they should transform it in a club or grocery; I am definitely looking for another doctor in other location,

The front desk are horrible nothing I have seen in my life is worse than that

As others have said, the receptionist I have dealt with is rude and short with patients. The worst experience I had there was when I was getting an EKG and the technician opened the door wide open to leave and wheel the large machinery out while I still had my shirt off. Completely unacceptable.

this woman does NOT listen! Repeatedly told her about my allergies and she still prescribed a medication that I cannot take! I agree w/the above post concerning the demeanor of the staff, (rude and abrupt on the phone!).

Office staff is rude and condescending. Sat in office listening to the terrible way they spoke to patients over the phone and found them to be abrupt and rude to me, as well. Incredibly long wait-- 2 hours!! And, the doctor does not LISTEN! Repeatedly said there was an allergy to certain drugs, which she then prescribed, ignored my concerns, and generally just didn't listen to me. Cancelled follow up appointment. Will not return.

Wait times are horrendous. Obviously, front office does not know how to schedule. Sit for 1.5 hours at least. Too many others to go to.