Johns Hopkins Community Physicians's Online Review Report Card

This facility gets my vote. (Hopkins White Marsh). Physicians are very thorough. No games with these medical professionals. They are the chosen few. They come highly recommended. Super example of medical excellence.

My children enjoy seeing the staff in the pediatrics department, especially their CNP, Teresa DiMatteo-Pugh. She is very kind and soft spoken and really makes sure to answer any questions and address any concerns I have about my children. I really love that the younger children receive a book at the end of the visit and all children get to pick from a large collection of stickers.

Johns Hopkins Community physicians has significantly shown steadfast decline in customer services. I would not recommend this health care practice to NO ONE. Appointments canceled without any messages thru MyChart or via phone. However, they did send me an after visit summary of a visit that didn't occur. Checking in is a nightmare....with no personal interactions. Be prepared to share your medical history with the entire office....NO Privacy at all. This use to be a caring and efficient practice....

I called after hours to get a prescription I ran out of. Was on hold for 20 min and they told me they were not able to help me and that I should call the pharmacy to get a loaner dose. Very poor customer service showing no empathy or genuine concern!

Johns Hopkins Community physicians has significantly shown steadfast decline in customer services. I would not recommend this health care practice to NO ONE. Appointments canceled without any messages thru MyChart or via phone. However, they did send me an after visit summary of a visit that didn't occur. Checking in is a nightmare....with no personal interactions. Be prepared to share your medical history with the entire office....NO Privacy at all. This use to be a caring and efficient practice....

I take my kids to the pediatrician here and staff are kind and accommodating to a reasonable appointment date. My kids enjoy the staff too.

One star is being very gracious. I have been calling and emailing for a month now as my insurance told me to contact them for primary care physician. Since I was in therapy today downstairs at a Johns Hopkins center I figured I would stop by. The receptionist, I think her name was Lisa was extremely rude, unhelpful and clearly annoyed with my questions. When I told her my insurance told me to call her response was extremely cocky, smart mouth, arrogant and said well we definitely don’t take new patients with that insurance. She offered no assistance, no suggestions, etc. I don’t understand how someone who clearly has zero customer service skills can work at the front desk at a physicians office. I should be grateful they’re not accepting new patients with my insurance because I would not feel comfortable being treated in a facility who was that rude to their patients. Clearly, Johns Hopkins needs to do better.

The worse customer service I've ever experienced and I'm an employee for JHH! I haven't seen my Family Medicine PCP in over 2 years because of Covid restrictions. When the restrictions were lifted, I made 2 appointments. However, my appointments were canceled at the very last minute, and was told I couldn't be seen for another 3 months?! With my hectic schedule as a RN, it's not possible to schedule that far in advance. Every time I had an opportunity to go, the clinic was booked solid, and that has been my battle with them this past year. Today, I received a text from my pharmacist stating my CARDIAC prescription couldn't be refilled. I called the clinic to see what happened. I was told since I haven't made an appointment to see my PCP in a few years, they dropped me as a patient! I never received a message or a phone call stating if I can't come in by "X date" I would be dropped. I told the receptionist, Lisa, I have been trying to get in but the available appointments conflict with my work schedule, and she brushed me off. I reiterated that I have prescription cardiac medication that I need and it won't be refilled?! She had ZERO sympathy, and kept telling me because I haven't been in that it's essentially my fault for being kicked out. Furthermore, my patient status would be changed to "new patient," and the next available appointment for "new patients" is NEXT year! She said she would forward my call to scheduling and see if I could work something out with them, which makes absolutely no sense. When she "forwarded" me to scheduling, she HUNG UP on me! I called back thinking it could've been a mistake because it happens. After dealing with their automated menu and holding for a few minutes, someone else picked up but I asked to speak to "Lisa" again since she already knew what was going on and to spare the new person the story. The receptionist told me there's no Lisa that works there and that she doesn't know who I spoke with. What in the world?! I told her I literally was on the phone with her less than 5 minutes ago. They put me on hold again, and the new person says that "Lisa" is speaking to someone else and cannot answer the phone but will call me back. She repeated my phone number before I hung up to make sure they had a way to contact me. It's now 10 PM and "Lisa" has never called back. I'm glad I'm my cardiac issues aren't that dire because I would never get to see my doctor. Needless to say, I'm going to another Family Medicine PCP because I don't want to go to a place that treats their employees like garbage, and places blame on the patient versus trying to fix the problem. Thank you for dropping me as a patient without warning, and having the audacity to place the blame on me when you folks never communicated that I needed to come in asap to retain my patient status. Then, to have the audacity to play games with me on the phone that no one named "Lisa" works there only to tell me later that "Lisa" will call me back?! This experience is beyond unprofessional and rude.

Always difficult to get an appointment to see my doctor. They are not flexible especially with appointments. I’ve been come for 20 years snd it is always a struggle to be seen. It’s time to switch

I love the staff and doc there I also love the staff the does the cleaning bathroom's very clean elevators etc. but at the front door the hand sanitizer smells really bad dont use it ,smell like poop ! there are lots of great staff I gave four stars bec the smell from the sanitizer stays on your hand for an hour and other people stated the same, we used it and was upset as we were leaving and three other people were coming inside the clinic