Johns Hopkins Community Physicians's Online Review Report Card

The JHCP referral team made the appointment over the phone and selected the wrong YEAR. I was instructed to show up 30 minutes before the appointment at 7:30am when the bldg wasn't open. The front desk staff was so rude - they took their time checking me in after chit-chatting for inordinate amount of time with other patients - then, motioned me over, looked me up, told me (with an attitude) to 'look at the date' - when I told them I couldn't access MyChart at the moment - she then told me it was 2024, as if it was my fault that their referral service made the appointment blunder. She eventually changed her attitude but only after I told her that I was a healthcare professional at Suburban. I can't believe patients have to face this type of sloppiness, disrespectful behavior, and rude attitude when simply trying to make a primary care appointment - esp. if you're not one of their 'in' crowd of patients. Horrible experience-

Very high turnover rates for their physicians and they are unwilling to be accommodating to patients who have to find a new PCP. Very poorly managed practice who doesn't seem to care about their patients. I've had to go through 3 doctors in this practice over the past 5 years. With the latest doctor leaving (without any notice to patients), I'm still considered a "new patient" and will have to wait until 2025 to get a new patient appointment within the Johns Hopkins Community Physician's system (any other locations). Very bad practice. UPDATE: The saga to find a primary care doctor continues! Found one doctor accepting new patients in McLean, Va through JHCP. Made the appointment months ago for today (6/12). I waited over 30 minutes to see the doctor and when she finally met me, she said she was switching office locations in 1 month - going to DC. They only notified existing patients this upcoming move, but not new patients that were scheduled to see her at the McLean office. How does that make sense? Why can't you do better, Johns Hopkins?

Don’t care about patients.

Do NOT waste your time here. Have used JH Community Physicians since 2015 and rarely go to the doctor. The doctors leave at a very high rate. Once they leave you are NOT notified and other doctors will not see you as you have not "established" care with a new PCP. They do not want to help you. I was in need of a doctors appointment asap for an issue and it was cancelled as not "establishing" primary care. Since I rarely go to the doctors I can not be seen because I do not go enough. Do not waste the time with any of these doctors

High turnover rates for physician staff. I’ve had 3 doctors since 2020 and they all quit; however, no one notifies you that your doctor no longer works there and no one is overseeing your care. Receptionist staff is incompetent and very unhelpful and unprofessional. Definitely looking for a new PCP who is NOT affiliated with this place.

Dana has a nice demeanor and made me feel comfortable and attended to. Very knowledgeable and professional.

It took an hour to give my info, and ended up with the agent telling me that there is no available appointment

Unprofessional doctors and staff. My daughter needed a tetanus shot and got two injections. The nurse told her that both are needed. When I contacted the office about why two injections were administered, the nurse denied doing it even though we have photos to prove it. The office director dr Edwards never returned my calls. So we still don’t know what went into my daughter’s arm. I would not trust this office with your health. Stay away.

Dana is an absolute gem. Extremely responsive and caring. Definitely recommend!

Emily the Nurse Practitioner was unprofessional and unsympathetic. Would not listen to the patient at all and only wanted to do what she thought was best. My pain and discomfort didn’t matter. After I left a portal message, she had the office call me to make a telehealth appointment. During this call, Emily was untruthful and refused to listen to me, the patient. After the call, I called the office to talk to the Office Medical Director. Left a message and still have not heard back. It’s been almost three weeks. The office clearly is not interested in helping patients.