Visionworks's Online Review Report Card

TERRIBLE customer service don’t recommend coming here! I was looking for frames for over 10 minutes and was not once offered help. The two sales associates sat down the whole time and had personal conversations totally ignored.

A lady by the name of Jessie took really good care of me at the Rockville Pike and Rose location Visionworks. My frames broke and I needed a new pair. I walked in, Jessie got the same frames which is what I wanted, took the lenses out of my broken frames and I put them in the new frames. She let me know what promotions Visionworks were having. She got me in and out of there within 15 mins. She was very courteous and satisfied everything I needed. Thank you Jessie.

This is a great operation. You're guided through their process very fluidly. The front staff very polite and knowledgeable in how to make your glasses fit really well. Every doctor I have seen has been very thorough and able to solve any issues I have with my eyes. I highly recommend this store.

Do not buy from this company! I purchased a pair of glasses and provided my BCBS card for them to file a claim. I was told they do not file claims; I would have to do it myself. I purchased my glasses in October 2022 -- paid the cost on my credit card, and filed my claim to BCBS the following month. Since BCBS has Visionworks in its Preferred Provider Organization, they paid my reimbursement to Visionworks. After several weeks of chasing down the reimbursement -- I was told Visionworks cashed the reimbursement check and would mail one to me for the amount. It has NOW BEEN 2 1/2 MONTHS since they were supposed to have sent out the check and I am still waiting. Today, after speaking to their representative, I was told their investigations take 30 days so it will be ANOTHER 2-3 WEEKS of waiting before I might get my reimbursement. THIS COMPANY IS A SCHLOCK COMPANY AND I HAVE LEARNED MY LESSON NOT TO BUY HERE AGAIN. I would give this company a big fat 0 if I still could leave a review. THINK TWICE BEFORE BUYING HERE.

David, the store lead, used his personal time to correct an egregious error made by the Wheaton store. I'm sorry he felt he needed to do it, but I am happy customer of the Rockville Visionworks store as a result. Thank you, David!

The staff that assists the general public was very nice and helpful. But the doctor on duty on Tue Mar 21 @ 11am was completely UNHELPFUL! I brought 1 of my college students to a 2nd appointment with this doctor because the original prescription for new glasses was bad and did not address her problem. Dr Minasse would/could not offer any solution to my student (such as a different type of prescription!) and told her to come see another doctor!! This is yet ANOTHER trip and LOTS of time to come back, when she could have calmed down and helped my student TODAY. GRRRRRRRRRR

This place is a joke in a middle of a convenient location. I walked in on Sunday to check my insurance (I know, for sure, it covers the eye evaluation). Customer service was horrible. The woman at the little counter turned her back on me. Just a man doing an adjustment in a pair of glasses rose his head and greeted and got back to his work. The person seated at one of the small tables in the front barely made a such facial gesture and gave me "the pleasure of his horrible customer service skills", picking on an IPad with one finger. With my insurance card in front of his glasses (maybe don't work properly), he asked me not once but three times to spell my last name, my member ID number, and the last four digits of my social to tell me at the end that he didn't find anything for me there. FRUSTRATING! Fortunately, there are others Visionworks out there. To the administration returning to the reviews: I don't believe you guys. You say just the same without results. Eweee!

This location deserve 0 stars. This is honest review to all customers to think twice before going there and to the owner to consider better training for front of the house stuff and their business politics. On my second annual visit I had great experience with doctor but male customer representative was rude, with even short conversation. After choosing a frame he poorly explained me my insurance benefits, it appeared like he had good intentions since he offered me few options to get more , for money that I am paying. Since I didn’t need another pair I was ready to settle my and to slide my card when he said no no wait and added $35. When I asked for what he said for exam. He was clear 3 times before that exam fully covered by insurance. After adding additional amount he explained me that one part of exam is not covered showing me his screen. I didn’t like the way conversation is going and I said it’s fine let me pay you for you exam and we are done I don’t need glasses from you. Without any words some lady came did something on their tablet and the gentleman handed me an envelope. I was still waiting with card in my hand to get a green light to slide when he said everything is fine. They throw the $380 worth of business plus insurance charge. And I spent my 2 hours for nothing when only one nice word was enough such as ,, we are sorry for not explaining you all the charges”. Cold, rude, unprofessional and unhappy staff. Poor owners.

If you call the store phone number its a automated answering machine. It will take more than 3 weeks before you get your order.

They only refilled 3 of my 8 boxes of contacts even though they said my contacts were ready to be picked up. These contacts were only for one eye, and I called when I realized. I was hung up on the first time and sent to their off hours message the second time even though I know they were open as someone had just picked up five minutes ago, and it was during their business hours. I finally went to the store where they gave me the other five boxes that apparently came in three days after the first 3, but 4 of them were the wrong prescription. When I told them, they said it was the correct prescription. I had to drive home to get the paper prescription and come back with it before they would change it.