Dentists Of Silver Spring's Online Review Report Card

The team onsite was amazing. I was a customer from 2021-2022. Front desk was extremely helpful explaining all the benefits, charges. They also cover X-Ray images if the insurance company doesn’t cover. As patient, I always worry about insurance claims, EOBs, surprising charges. I have never encountered such thing during my visits.

Everyone was professional treat me dignity I recommend them highly to anyone who is looking for a good Dentist.

1. On 9/20, I went in for cleaning and straightening. Dr. Thomas told me I have a chipped tooth that may need a crown. She pressured me into getting this crown, knowing that insurance does not cover any of the cost. This cost me $1231.00, which I wasn't aware of. Does she understand what the cost of living is in MD? 2. 11/20 After the crown placement, I noticed I was having issues flossing one of my teeth. Eventually, the tooth broke off. I sent Dr. Thomas a message informing her of the problem. Although she tried to address the issue the day I went in, she was not very comforting. She explained it was a filling that fell out. How do you fill a space in my tooth that was never there in the first place? 3. 11/20 When I went in to do my cleaning, I was told I had to do a deep cleaning, including laser treatment. They would not give up on the laser treatment and were even irritated that I was refusing it. The Hygeinist did not numb the area properly. When I told her it hurt, she told me to keep my hands at my side. How can you inject me so deep into my tissue and then proceed to say that it is no joke and at the same time ask why I look so tense? Pain is pain. Also, she did not clean the bottom area of my mouth. I was so happy to get up and get out of there. 4. All of this extra work is unnecessary. How can you only want to work on a patient when the patient is accepting out-of-pocket costs? Also, they add these costs without your consent and then have you sign off while in the chair. This should be unacceptable. This is not consent. 5. I canceled all the future appointments they made for me. Beside the fact that they added all these extra costs, nobody wants to get hurt, and that is what topped it off for me.

My visit was terrible between between dentist of silver spring and smile generation pure incompetence and fraud between both companies they are changing me for a a procedure that i never received and they refused to reverse the charge and my credit is being affected in a negative way if you are reading this take your mouth elsewhere because a headache is on your horizon they have no customer service skills but very knowledgeable whit incompetence I have no problems going to court with this matter i what this matter fix sooner than later the is nothing short of FRAUD

I had a disappointing experience with this dental office. They sent me a misleading coupon, which felt like false advertising. Despite giving them another chance, the customer service was still poor. I was asked to pay upfront before treatment, which was never required in my previous visits (over 3-4 times). Unfortunately, I had to leave before receiving any care due to this unexpected policy even though she said okay u can pay afterwards when I questioned her it was too late. I was irritated.

I had a disappointing experience with this dental office. They sent me a misleading coupon, which felt like false advertising. Despite giving them another chance, the customer service was still poor. I was asked to pay upfront before treatment, which was never required in my previous visits (over 3-4 times). Unfortunately, I had to leave before receiving any care due to this unexpected policy ,Even though she said you can pay afterwards when I questioned her , it was too late. I was irritated had to leave.

My experience at this practice was superb. The staff was very professional and kind. The team helping at chairside including the dentist was very compassionate. They explained every phase of the experience so I was relaxed and confident in their knowledge and procedures. I woke up laughing. I would refer others to this practice.

The back team is fantastic and I enjoy working with the hygienists and dentists. The front team continues to make mistakes that impact the patient. I called weeks ago to schedule a routine cleaning. I was confirmed over the phone for 10/17. I had heard nothing about the confirmation of the appt. by 10/15 so I called and to my surprise the front desk person said there was no appointment scheduled and that the doctor I was told would be seeing me was actually not going to be in. Makes no sense why they confirmed an appointment on the phone and then didn’t actually make the appointment in the system. I still get seen on 10/17 and the front desk is telling me that fluoride is not covered. It was covered my first 2 visits with this company (mind you this is a chain dental company/ factory motivated by money) and they confirmed that with me. I called my insurance who also confirmed they were billed for fluoride from my 2 visits and both times denied the claim. So, this company has been giving me free fluoride because the front team is unaware. Lastly, I get x-rays done and am laying down about to start the cleaning when the hygienist and I realize it hasn’t been 6 months since my last appointment. This means all insurance claims would have been denied and I would have been charged for the cleaning. The hygienist agreed the front team made the mistake yet again. How does this happen? You allow a patient to sign a document saying they will pay $0 for the cleaning when in reality all claims to my insurance would have been denied since the most recent cleaning was only 4 months ago. I had to get up before the cleaning started and leave. Thankfully, there are better dentists around Silver Spring that other patients should consider.

Staff is very nice. I trusted Dr. Thomas who told me I had a cavity under a previous crown in the spring. I was sick during the summer so I came back in September when I recovered. She filled the tooth and put in a new crown. I have pain in that tooth since she did that procedure. I went back and she made an adjustment to the crown, still I had pain, I came back then she gave me an antibiotic, still pain, I came back, she said it was nerve pain and a laser root canal would solve my pain. I can’t afford that procedure and my insurance would not cover it, cost $1,700. I am a senior on a fixed income and the crown cost $1,500. I did not have any issues before she filled the cavity and put a new crown on. Now I am in pain everyday. I went back for a resolution but was not happy with the solutions offered which cost more money. I don’t want Dr. Thomas to perform any further work in my mouth and I will not return because of the pain she has caused to me. Now I am stuck with an aching tooth underneath a $1,500 crown. I see the note by the dentist office to call them about my issue and I did call and told the office who I was and why I was calling and I was put on hold and after a wait with no response I hung up without any resolution or even a call back from them.

I wasted multiple hours here getting new patient x-rays -- perhaps that upfront time investment has persuaded other new clients that they may as well stick with them. But when I returned to book the standard preventative care cleaning, they said the dentist would have to decide if they were willing to perform a basic covered service without my commitment to the $1K+ other out-of-pocket recommendations. Hopefully it's just a training issue at the front desk, as I'd already spent over 2 hours with the dentist and did not need to meet with her for another chat to convince her to perform the basic dental service I require until such time as I decide to pursue anything additional that would need to be paid out of pocket. The practice appears predatory and I will be going back to the dentist I had for 15+ years prior who wasn't driven by $$.