Smile Dental Center's Online Review Report Card

warm reception, good staff, excellent doctor. Highly efficient with paperwork.

Son ladrones no hacen buen trabajo solo cobran el monton de dinero me hicieron un mal trabajo fui por unos rellenos sali con mis encias infectadas no canvian las mangueras para enguagar todos meten la boca en la misma mangera extratora de saliva 🤮pague para que me dejaran infeccion en mi boca no visitar este lugar 0 recomendaciones solo quieren tu dinero por favor no vallas los que dejan buenas opiniones son sus familiares creeme te arrepentiras si vas 😮‍💨

From the moment I arrived, it was evident that the customer service provided did not meet the standards expected in a healthcare setting. Firstly, the receptionist's attitude was disheartening. She appeared disinterested and failed to greet me with the courtesy and warmth I have come to expect from a healthcare provider. Moreover, the check-in process seemed disorganized, resulting in unnecessary delays. The primary issue, however, was my interaction with the dental staff. The dental hygienist assigned to me seemed rushed and uninterested in my comfort or well-being. She barely explained the procedure and was curt when I asked questions. This lack of communication and empathy left me feeling anxious and undervalued as a patient. Furthermore, the waiting area lacked a comfortable and welcoming atmosphere. It was apparent that the office could benefit from improvements in cleanliness, decor, and amenities to create a more positive patient experience. I believe that a dental office should prioritize patient comfort, communication, and professionalism, and my recent visit to smile dental center fell short of these expectations. As a patient, I value not only the quality of dental care but also the overall experience provided. All in all, don’t waste your time here!

No sirve fui a hacerme una cotización y la mujer obligada quería que ya sacara el crédito me cobraban 7,000 y las máquinas más antiguas que horrible fue y su ambiente súper sucio me dio tanto asco 🤮 fui a la clínica de gaithersburg súper mal ni se les ocurra ir

terrible customer service complete trash just on that alone i would not recommend

I needed to get a quick procedure done and needed to find a place that took walk-ins I did a Google search and found this place. I called and the desk associate was very professional and kind. I filled out the required paperwork and only waited for a few minutes and they took me to the back. The dental assistants were very nice. I decided since I was already there to go ahead and get a whole cleaning and dental exam as well. Dr. Beaty was AMAZING! Her bed side manner was great and she answered all questions that I had. She did a fantastic job on my teeth I went in for a quick procedure and left with a new dental office that I will be returning to. I am thoroughly satisfied. I would give 10 stars if I could!

Service was terrible! I went for emergency help, what I encountered was rude non-respectful customer service. The Doctor himself didn't communicate with me professionally. Instead of explaining, they sent someone to explain it to me. I went there with excruciating pain, and left with pain and an emotional breakdown. I will never look at the building again, let alone go back. Would give 0 stars if possible.

The best staff all around!

Great service and staff!! really clean and a good environment. i love everything about this place!! my ortho & veronica are the best, super sweet and caring.

best dentist i’ve ever had :D