The Smile Suite's Online Review Report Card

I have never been so trusting and comfortable with a Dentist in my life! Dr. Ellis, and her staff, make each visit great. From the communication, easy scheduling, and transparency with my oral needs, I am very happy I chose The Smile Suite. They care about you not only as a patient, but also a person.

The service here is awesome!

Dr. Ellis at The Smile Suite is awesome. The staff is very friendly and professional. The office is very well maintained. I came in about a year and a half ago and was told I needed a root canal. I was terrified at the thought (and controversial on-line info) of a root canal and put it off. I finally came back in and had it done 2 weeks ago by Dr. Ellis and was extremely pleased (and relieved) at how easy and painless the procedure was. I came back for another appointment and had the 5 cavities filled. Again, completely painless. Dr. Ellis' bedside manner and gentle touch is very comforting. I appreciate that she takes the time to personally show me my x-rays and explains in detail the problem areas and treatment plan. Dr. Ellis stressed the importance of regular professional dental care and home maintenance. I told her that coming to the dentist is already traumatizing, but that finding the right dentist whose care alleviates the fears makes all the difference in the world. She makes me feel valued as a patient (which seems so hard to find these days). I'm thankful that I found her. Dr. Ellis' office manager Iris is great with the patients, and thorough with processing insurance prior approvals/authorizations and following through on scheduling procedures and follow-up appointments. Thanks to Dr. Ellis I've committed to being very diligent about my dental care with her practice. She's the best!!!

At first when I came to this office I was super impressed and satisfied with my service. The staff is great and the office is great too. I’ve always had healthy teeth growing up but then suddenly coming to this office I apparently had issues with my gums and teeth. Dr. Ellis did amazing removing my cavities and I appreciate her for that. I had chipped the front of my teeth and was told by this office I needed to have veneers and additional work which would’ve charged me an arm and a leg… literally. I did come in for discomfort and pain from grinding my teeth at night but that price wasn’t what I was expecting nor was I expecting to need more procedures done. Something just seemed off. I went to another dentist office recently and they informed me I have healthy teeth and could fix my chipped teeth without veneers. At that point I felt like I was getting ripped off by the smile suite. After doing some research I figured out Dr. Ellis is a Bronx native like myself. After that I already knew. If you’re from New York you already know. Again, cool office, but will tear your pockets up. Save your money and go elsewhere. P.s I’ve seen your responses with these reviews.. word to my mother, that’s diabolical, lol.

Good work dr Ellis is the best Very professional people working there. I recommended to anyone.

Can’t even tell you how the dentists are because I sent them my insurance info hours before my appointment and for a 10:00 appointment, they decided to finally verify the info at 10:05 and left me sitting in the waiting room so long I had to walk out. No respect for anyone’s time! Also, the owner’s replies to reviews such as mine should tell you everything you need to know about how this business is run.

The first time they were “running behind”, I said that I would give them another chance. This time they were so behind (and did not tell us) that I had to cancel for my daughter and I and they only saw my son AN HOUR AND A HALF after the first appointment time. No apology, nothing. Way too many good dentist out there to settle for this type of unprofessional service with little regard for people’s time. I left work EARLY to make my appointment on time. 1 time is a mistake, 2 times might be a habit.

I HAVE PAPERWORK/ DOCUMENTATION AS PROOF: Please read this review entirely because my review will without a doubt save you from disappointment, frustration and wasted time to say the least… Possibly even worse! I will admit and take full accountability, that this is where I went wrong from the start. I should’ve read the reviews here before I went ahead to schedule a visit. I could’ve saved myself a lot of wasted energy and time but GOD does work in mysterious ways, and my faith is with Him! The only positive result that came away from this whole experience was that I didn’t continue as Dr. Ellis’s patient. BUT THE DAMAGE WAS ALREADY DONE! So this is what happened to me, my dental needs were for basic cleaning but instead I was sold a deep cleaning scam that was horrible and a robbery without a weapon. Never in over 40 dental cleanings of my life ( 2 cleanings a year every 6 months right, since I was a child more like well over 60 cleanings ) have I ever experienced such a poor and painful service. Dr. Ellis blamed her Dental Hygienist but why doesn’t she do it herself right? But that was also very odd of her practice, she refuses to do the cleaning herself. Everywhere I’ve ever been the doctor does the cleaning personally, with pride and ensuring great service. First time ever feeling pain during a routine cleaning. *BUT WAIT, THERE’S MORE - HERE’S THE KICKER! I had a tooth in the back that still had an Amalgam filling so Dr. Ellis suggested a refilling with a Resin Composite. She didn’t inject the correct Anesthesia numbing agent so I felt the drilling, having to tell her to stop so much she injected me again, then again, when she continued to drill I could still feel the pain. She must’ve used the wrong Anesthesia, using infiltration and not the blocker injection. She then rushed, stating it’s almost done anyway and just continued to complete the fill-in. Now after multiple bite adjustments which she blamed the pain and over a year now since Dr. Ellis created this disaster, I am still having to live with this pain of discomfort that she created. Ever since that visit this bad refill that she did, makes it unbearable to chew, so I can’t eat nor drink on that back side. Imagine that discomfort and obstacle that I have lived with all everyday, all day for each meal, snack or drink smh. Haven’t been able to enjoy a meal since. **THE SAD PART: Dr. Ellis doesn’t care, anyone can make a mistake right but she won’t own it nor try to make it right ***I ESCALATED THE COMPLAINT TO MY INSURANCE: No help, she undermined them like she did me, was dismissive and didn’t even want to talk. I just needed a refund to get it fixed elsewhere because of the trauma, I wouldn’t allow myself to ever step back into her office. We also discovered that she billed the insurance for services that she didn’t do nor discussed with me, Dr. Ellis is a scammer and an inexperienced Dentist lacking basic human skills and compassion. ***CONCLUSION: I’m just blessed that I didn’t get the procedure fixed at The Smile Suite because now after I have read all the bad reviews, the visit would’ve only gotten worse. I don’t need any more dental problems. Might’ve seemed nice to me when I met her at first glance but despite all the bad experiences, I was saved from further disappointment and agony. JUST STAY AWAY FROM THIS OFFICE BECAUSE MY NEXT COMPLAINT IS GOING TO THE DC DENTAL SOCIETY, MARYLAND STATE DENTAL ASSOCIATION, MARYLAND STATE BOARD OF DENTAL EXAMINERS, DC DEPT OF HEALTH, MD DEPT OF HEALTH, AMERICAN DENTAL ASSOCIATION, ATTORNEY GENERAL’S OFFICE OF CONSUMERS AFFAIRS COMPLAINT DEPT AND Better Business Bureau. I have to do this for everyone who has fallen victim and to save anyone else from future trauma and distress.

Dr. Ellis is fantastic. I've always dreaded going to the dentist, especially for deep cleaning. Dr. Ellis was patient and responsive to my apprehension. She made my visit pleasant and enjoyable. I often have mouth pain after a dental visit, but not with Dr. Ellis. She's professional and knows her craft. I wish I had known about her practice years ago.

I had a great experience with Dr. Ellis, very easy and thorough cleaning and she embraced my questions and answered very patiently! The front desk staff were also very friendly especially Gwen. She was able to explain next steps and schedule my next appointment all with a smile . I give this dental office five stars for service and kindness