Washington Pediatric Dentistry's Online Review Report Card

I am not sure why communication at this office is so difficult. We initially liked Dr. Jordan and my young kids felt comfortable at the practice. What first started to irk me was that when my 4 year old came back for additional work, multiple times, the staff acted like I was creating a problem by wanting to go back with her (which she absolutely expected and was part of the way we had prepped for the experience. She is not even school age!). My daughter went back for another cleaning with my husband and was resistant to repeat X rays (which she'd had before, but wasn't prepped to expect that day), so they pressured my husband into rescheduling the X rays to be done with nitrous oxide. I felt this was unnecessary (she's done X-rays before but had been specifically told NOT to expect them that day -- again, she's 4) and I was not sure how my daughter would react on nitrous. I tried calling but couldn't get through to the dentist. When I took my daughter to the appointment, I asked to speak about the nitrous plan. A tech with a very forbidding attitude came out to speak to me in the lobby and basically bully me into agreeing to the nitrous. It couldn't have been plainer that she considered me a problem parent questioning her professional opinion, when I merely wanted to discuss it. Then once again I couldn't accompany my young child back to the room. (I fully understand why I can't be in the room for X-rays, but it should surprise no one that a 4 year old is less cooperative when her parent cannot be present with her while she's getting settled in.) I've never EVER encountered any other dentist that had an issue with this -- including the practice we switched to. My kid did fine with the nitrous oxide but that's not really the point. Parents should be able to talk to dentists and technicians in a respectful, informative, open way. This was impossible at Washington Pediatric Dentistry, so we left.

If you choose this practice, be aware that parents are not usually permitted to be with their child when they see the dentist. In four years, we were "allowed" by the front desk staff to talk with the dentist just once. We had no idea what was going on with our children's dental health - my kids are old enough that I didn't need to oversee but I did need to know why certain procedures were necessary (esp the use of nitrous for routine procedures), but the front desk staff prohibited any conversation. My high school age child also complained about being treated like a toddler by the dentist. I did not feel welcome in this practice, particularly by the front desk staff. Without being able to speak with the dentist it is hard to develop trust. It felt like they were only interested in the financial transaction. This culminated in a truly astounding financial mess after we switched insurance. Missteps included insisting that they were not in-network when they were in fact in-network, insisting repeatedly that they would not be submitting to my insurance but then doing the opposite, refusing to provide me with a receipt showing charges for the full amount paid, and instead providing a receipt for a lesser amount, submitting to my insurance without telling me (and after they had insisted they would not and could not do so) and directing the reimbursement check to them after they had required me to pay in full and, after being paid twice (by me and the insurance company), insisting on an unnecessary two week delay in issuing a refund (yet to be received). All with no apology or acknowledgment of their communication errors (which were in writing, by email) and often lengthy delays in even responding. Overall, a deeply disappointing experience and I would not recommend Washington Pediatric Dentistry to anyone, particularly if you are looking for a long-term relationship with your dentist.

We always have the best experience. Staff is so friendly and awesome with kids. My 2 year old loves it.

Showed unfair treatment towards my special needs child.

Always enjoy coming here. I like how the staff cater to my son.

Please don't go to that place, unless you want to be disrespected to death by the receptionists. I am not only extremely dissatisfied with Washington Pediatric Dentistry, I am disgusted by them. I am changing from 5 stars to 1 star, I wish I could give them zero stars. I had a horrible experience on my last appointment. I made an appointment for my 5-year-old at 1PM Friday. I took off work to attend to the appointment for my child. We left home early that day for the appointment, but unfortunately, we got stuck in the road because of some accident and road maintenance on our way. But anyway we were able to get there just 10 min late. The receptionist told me to reschedule our appointment because we were 10 min late in a very rude and disrespectful way. I tried to explain to them what had happened, and I told them we are traveling to Africa next week for a long time. You cannot even believe their attitude, I just kept trying to explain to them, but they just ignored what I was saying completely and kept saying you have to reschedule and tell me their next availability. I was like, are you even listening to what I am saying? We are traveling. I can't reschedule. I told them I can wait until the dr. take care of everybody, and she can see us last, they said it is Friday they need to go home early. I begged them to the point I almost cried. They are pure evil. I don't know why DR. Jordan hired this kind of unprofessional receptionist. It was a nightmare experience for me. I'll never see that place again. Please go somewhere else. Especially if you have a young kid.

We had a great experience with Washington Pediatric Dentistry. Dr. Jordan was so thorough in explaining the issues and the treatment needs for my daughter. She and her team are kind and helpful, and I was so appreciative that they pulled me aside to explain the treatment so as to not worry my daughter. I was also so grateful they were able to accommodate our schedule and get our daughter in before we move overseas. I would take my kids back in a heartbeat!

Dr. Jordan and her team are the best! Always professional, knowledgeable and take the time to ensure you understand everything that’s happening. My daughter loves going to the dentist and it’s all due to Dr. Jordan and her practice!!

Dr Jordan & Jackie are amazing. . Thank you for making my kids so excited to come to the dentist office on their visit:)

Dr. Jordan and the staff of Washington Pediatric Dentistry are amazing. Very helpful and professional. Highly recommend to anyone looking for a dental home for your little ones. 5 STAR.