Washington Pediatric Dentistry's Online Review Report Card

This dentist office is a scam. They said they don't take my insurance type suddenly so I need to pay as out of network and when I asked them to give me the x-rays that I paid for by email they demanded I need to pay although it costs them nothing. This is a scam and I will never step a foot there anymore.

"I'm extremely disappointed in the treatment my daughter received at Washington Pediatric Dentistry. Instead of prioritizing her pain relief, they pushed for a comprehensive treatment plan costing $4000. When I requested to focus on alleviating her pain first and worry about finances later, they insisted on their schedule and even threatened to charge me an additional $200 if I didn't comply. It was only after persistence that they finally addressed her pain. I'm appalled by their prioritization of profits over patient care. As a parent, it's heartbreaking to see my child suffer and be treated as a financial opportunity rather than a person in need. I hope the clinic reevaluates their approach and puts patients' needs before profits.

Great experience! Highly recommend….Dr. Jordan, Dee, Jackie, and Alundra were awesome! Thanks Guys!!

We initially had good experiences here but our last visit was terrible. As others mentioned, they don't let you go back with your child for their appointment. This is, of course, crazy. My 4 year old cannot answer or ask questions about his oral health. He also doesn't know the staff and whisking him away makes this a scarier visit, which will make it harder for us to take him to a dentist next time. They also insisted on x-rays, which I later learned are not recommended by the American Academy of Pediatric Dentistry. At the end of his cleaning, they called me back and made him wait in the waiting room by himself. Instead of the dentist talking to me, a hygienist went over his x-rays with me. She claims he has 4 cavities and needs 4 crowns. These are only visible on the x-rays, of course. Since I've never heard of a 4 year old needing crowns we are going to get a second opinion. I asked for the images and they printed them on an inket printer, as if any other dentist would accept that. After asking repeatedly, they finally sent me the images over email. I don't know folks, it all felt like bullshit. I have no idea if the dentist even saw my son and I didn't talk to her. The staff were rude and full of unearned condescension. I can't believe someone who went to dental school and presumably is trying to run a successful business thinks it's a good idea to do the work in secret and not speak to parents. Avoid!

Increased base cleaning price 30% and failed to provide any notice except on the plexiglass inside once you arrive. They originally told me X-rays were included then after I paid told me they were not included at which point I discovered the huge hidden hike that makes service at least $100 more than other (frankly nicer) pediatric practices in the area without dental insurance. Staff is nice and competent from a dental perspective but extremely shady and deceptive new business practice.

Increased base cleaning price 130% and failed to provide any notice except on the plexiglass inside once you arrive. They originally told me X-rays were included then after I paid told me they were not included at which point I discovered the huge hidden hike that makes service at least $100 more than other (frankly nicer) pediatric practices in the area without dental insurance. Staff is nice and competent from a dental perspective but extremely shady and deceptive new business practice.

I'd give this place zero stars if I could. I was told my child had 4 cavities. Because I'm tight on money, I asked my own dentist for a second opinion. She let me know that only two of the cavities really needed taking care of, and that the other ones could be watched. When I asked Washington Pediatric Dentistry to just take care of those two cavities, I was told that my child was inactive and no longer could come there. I'm sorry, are we in middle school? Just asking for copies of your own child's xray is apparently not allowed. Also, it cost $ to get those copies. Be aware - this place only cares about making money. P.S Also, they wanted to take x-rays every six months, and the American Academy of Pediatric Dentistry recommends only once a year, if something is suspected: https://www.aapd.org/globalassets/media/policies_guidelines/bp_radiographs.pdf Podcast related to topic: https://open.spotify.com/episode/4MUbYElonC4Sux0qOZTyBP?si=AfXU17ymRmKmtQIa4DBkgA

I am not sure why communication at this office is so difficult. We initially liked Dr. Jordan and my young kids felt comfortable at the practice. What first started to irk me was that when my 4 year old came back for additional work, multiple times, the staff acted like I was creating a problem by wanting to go back with her (which she absolutely expected and was part of the way we had prepped for the experience. She is not even school age!). My daughter went back for another cleaning with my husband and was resistant to repeat X rays (which she'd had before, but wasn't prepped to expect that day), so they pressured my husband into rescheduling the X rays to be done with nitrous oxide. I felt this was unnecessary (she's done X-rays before but had been specifically told NOT to expect them that day -- again, she's 4) and I was not sure how my daughter would react on nitrous. I tried calling but couldn't get through to the dentist. When I took my daughter to the appointment, I asked to speak about the nitrous plan. A tech with a very forbidding attitude came out to speak to me in the lobby and basically bully me into agreeing to the nitrous. It couldn't have been plainer that she considered me a problem parent questioning her professional opinion, when I merely wanted to discuss it. Then once again I couldn't accompany my young child back to the room. (I fully understand why I can't be in the room for X-rays, but it should surprise no one that a 4 year old is less cooperative when her parent cannot be present with her while she's getting settled in.) I've never EVER encountered any other dentist that had an issue with this -- including the practice we switched to. My kid did fine with the nitrous oxide but that's not really the point. Parents should be able to talk to dentists and technicians in a respectful, informative, open way. This was impossible at Washington Pediatric Dentistry, so we left.

If you choose this practice, be aware that parents are not usually permitted to be with their child when they see the dentist. In four years, we were "allowed" by the front desk staff to talk with the dentist just once. We had no idea what was going on with our children's dental health - my kids are old enough that I didn't need to oversee but I did need to know why certain procedures were necessary (esp the use of nitrous for routine procedures), but the front desk staff prohibited any conversation. My high school age child also complained about being treated like a toddler by the dentist. I did not feel welcome in this practice, particularly by the front desk staff. Without being able to speak with the dentist it is hard to develop trust. It felt like they were only interested in the financial transaction. This culminated in a truly astounding financial mess after we switched insurance. Missteps included insisting that they were not in-network when they were in fact in-network, insisting repeatedly that they would not be submitting to my insurance but then doing the opposite, refusing to provide me with a receipt showing charges for the full amount paid, and instead providing a receipt for a lesser amount, submitting to my insurance without telling me (and after they had insisted they would not and could not do so) and directing the reimbursement check to them after they had required me to pay in full and, after being paid twice (by me and the insurance company), insisting on an unnecessary two week delay in issuing a refund (yet to be received). All with no apology or acknowledgment of their communication errors (which were in writing, by email) and often lengthy delays in even responding. Overall, a deeply disappointing experience and I would not recommend Washington Pediatric Dentistry to anyone, particularly if you are looking for a long-term relationship with your dentist.

We always have the best experience. Staff is so friendly and awesome with kids. My 2 year old loves it.