MIu Center - Timonium's Online Review Report Card

After a few horrible psychiatric experiences in my late teens it took me over a decade to find the courage to trust another psychiatrist again after years of trying and failing to self manage my worsening mental health. Enter Melissa. From day one she has been nothing but soft, sweet, and attentive. I have been with her for not even a year yet, but I can say with confidence that my quality of life and self has significantly improved while seeing her. She has helped me find the right medications and will not hesitate to change anything if necessary, with proper knowledge/research to boot. I am eternally grateful and highly recommend this small yet cozy center for your mental wellness needs. Front desk lady is a gem too and always makes sure you are reminded/notified for your appointments well in advance up to the day of.

YOUR RESPONSE TO MY REVIEW BELOW EVEN FURTHERS MY POINT. I WAS NOT UNPROFFESSIONAL OR DISRESPECTFUL IN MY DEALINGS WITH YOUR RECEPTIONIST. THE SAME RECEPTIONIST TOOK MY INSURANCE INFORMATION TWO MONTHS AGO AND LEFT ME A VOICEMAIL CANCELLING MY APPOINTMENT A FULL WEEK OUT FROM THE SCHEDULED DATE. YOUR RESPONSE IS DISRESPECTFUL AND INSULTING. A PRACTICE THAT CARED WOULD HAVE REACHED OUT TO ME DIRECTLY. YOU ARE IN THE MENTAL HEALTH INDUSTRY. YOU DEAL WITH PEOPLE WITH ABANDOMENT ISSUES. THIS IS A PRIME EXAMPLE OF WHY THERE IS A LACK OF TRUST IN MENTAL HEALTH PROVIDERS. Waited two months for an appointment on November 26th the day before Thanksgiving. They cancelled the appointment a week ahead of time telling me I hadn't provided my insurance info, which I had. They clearly wanted to scoot out early for the Holiday. This is a poor indication of how they handle their patients.

Melissa is the best! We are so thankful to have found her! If you are looking for med management for your child, I definitely recommend MIU and Melissa!

I really enjoyed seeing Dr. U, so leaving the practice was a difficult decision. My first issue was having my appointment canceled without notification due to an outstanding balance, which I understand but would have appreciated communication before taking time off of work to log on for my appointment. Then when I asked if my prescription could be re-filled I was told they would not do so until my balance was paid in full. So if I didn't have all of the money to pay it off I'd have to be without medication? Unfortunately the medication I take cannot be stopped abruptly like that. It just felt like there was a lack of understanding.

I am writing to express my deep frustration with a recent experience involving one of your staff members, Christina. I had scheduled an important appointment for my son, which she canceled unexpectedly—even though the operations manager had previously allowed my son time to submit the required forms before the appointment. Christina canceled it anyway, and when I called to inquire, she told me that there were no available appointments with the doctor for the next nine months. When I asked to speak with a manager, she hung up on me. I called back multiple times—at least ten—and each time, Christina picked up and immediately hung up the phone without giving me a chance to speak. This behavior is completely unprofessional and unacceptable, especially in a healthcare setting where patients and families are already under stress. I urge management to look into this matter. Patients deserve respectful and compassionate service, not to be blocked from care by someone acting as a gatekeeper. This kind of treatment is not only upsetting—it can seriously impact people’s well-being. I hope to hear that this issue is being addressed appropriately.

I will not be going back there. You will get an unexpected large medical bill at some point and good luck reaching the "billing department". They will bill you fully for each and every "follow-up" that Whitney schedules (which is often). They will also cancel your scheduled appointment if a balance is due, without a phone call.

I’ve held off posting to obtain about 6+ months of care here, and I can say that I am very happy with the results. It takes quite some time changing meds one at a time, but I think it’s best that way, and I was able to find the right meds beginning about 3 months in — and each subsequent med was right as well. I believe the 3 months was mostly my own doing because I wanted to try specific meds first, but later went with the usual 1st line treatments — those worked great for me. In the beginning we got the psych eval and they gave me a few they knew were covered by insurance, and I see one of those for therapy too now. I’d say if I had not went with the non first line treatments first, I might have taken a month to get on the right med, but that’s just me. I also kind of knew what I had before I went and had already studied everything about it by the time I went in. For me, it wasn’t dire that I go fast, it had been 20+ years of this, so I took it slow. I never felt judged like I have at regular primary care doctors, and I’m glad I finally decided to see a mental health specialist doctor. I have no other experience to compare for psychiatric providers as this is the first I’ve seen and first for this, but I got the results I needed to live a better life. I feel like I’ve overcome the challenge I’ve struggled with my whole life and now I can actually live, start a family, excel at work and personal projects/hobbies. A lot of this has been self motivated with therapy, active participations, and meds, so it isn’t just meds, but they help a lot. I’d rather not post this because I know it will mean more people come here and potentially one day effect my care by way of payment options potentially if they stop accepting insurance one day, but I think they deserve it — such a wonderful experience for me. Thank you MIU for giving me my life back! 🤗🥇🙌

Very calming, professional and pleasant environment. Dr. U. is very patient and thorough in her evaluation. I have never felt "rushed" or an inconvenience. Her staff, notably Christina, is courteous and reliable in communication with the office. I am very pleased.

Very friendly, very good at diagnosis, and meds

Next day appointments available. First time seeing a psych NP. Whitney was thorough, knowledgeable and has a wonderful bed-side manner. Felt completely at ease. Will definitely be seeing her again. Office staff very nice too.