Johns Hopkins Community Physicians - Urbana's Online Review Report Card

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The John Hopkins Community Physicians practice in Urbana has been very unethical in treating patients. I do not recommend this practice since they are very difficult to work with and will charge you for treatments that you are not aware of or will charge you without your authorization for the treatment. I tried to establish care with them by setting up an annual preventive visit for Nov 2022. The Appointment Office told me that I needed to see the doctor first as a new patient before they could schedule a preventive visit. The Office scheduled me for a new patient appointment in Jul 2022. I showed up for my new patient appointment on Jul 8, 2022. After the visit, I got the billing statement that included both the new patient visit and the preventive visit, despite being told that the appointment was only for a new patient visit. My insurance would not pay for the preventive visit since it was not due until Nov 2022. I called the Billing department multiple times between Aug to Nov 2022 to resolve the issue. No one in Billing was able to help me. They said I had received the preventive visit so I have to pay for it, despite me never authorizing the treatment. They referred me to Patient Relations, who have been excruciatingly unresponsive. You can only leave a voicemail with Patient Relations or email them. They have yet to return my calls, despite their voicemail recording stating they will return calls within 48 hours and the fact that I have left a couple voicemails. In early Dec 2022, I finally emailed Patient Relations and received a respond. They asked me to wait and will get back to me within a week but again no one call. I finally got another email last week telling me they were actively working on the case and would continue working on it into 2023. Then all of the sudden, the bill was sent to a debt collector. I'm very upset that I wasn't notified before sending the bill to debt collector since this is an active case and I have being told that Patient Relations is working to resolve the issue. The practice needs to be clearer in their policies for new patients. Was the office correct when they told me that the first visit is only for establishing new patient care, or did they mislead me due to their own lack of understanding of practice policies? Alternatively, was the doctor not aware of the policy that new patient visits are separate from annual preventive visits? Either way, neither of those failures is my responsibility as a patient, yet I have to pay for a treatment (that is normally covered by insurance) solely because of the poor communication, unclear policies, and mistakes of this practice.

The John Hopkins Community Physicians practice in Urbana has been very unethical in treating patients. I do not recommend this practice since they are very difficult to work with and will charge you for treatments that you are not aware of or will charge you without your authorization for the treatment. My doctor retired in Dec 2021, so I tried to establish care with JH Community Physicians to set up an annual preventive visit for Nov 2022. The Appointment Office told me that I needed to see the doctor first as a new patient before they could schedule an annual preventive visit appointment. The Appointment Office told me they would schedule me for a new patient appointment in July 2022 so I could be scheduled for my annual preventative visit in Nov 2022. I showed up for my new patient appointment on July 8, 2022. After the visit, I got the billing statement and it included both the new patient setup and the annual preventive visit, despite being told that the appointment was only a new patient visit. My insurance would not pay for the annual preventive visit since it was not due until November 2022, which is exactly why I planned on doing the preventative visit in November rather than July. I called the billing department multiple times between August to November 2022 to resolve the issue since I was explicitly told the preventive check would not be performed in July's visit. No one in Billing was able to help me. They said I had received the preventive visit so I have to pay for it, despite me never being told this or authorizing this. I asked to escalate the issue and the billing department referred me to Patient Relations, who have been excruciatingly unresponsive. You can only leave a voicemail with Patient Relations or email them, you cannot speak to anyone directly when you call. They have yet to return my calls, despite their voicemail recording stating they will return calls within 48 hours and the fact that I have left a couple voicemails. In early December 2022, I finally emailed Patient Relations and received a respond. They asked me to wait and will call me back within a week but again no one call. I finally got another email last week telling me they were actively working on the case and would continue working on it into 2023. Then all of the sudden, the bill was sent to a debt collector. I'm very upset and disappointed that I wasn't notified before sending the bill to debt collector since this is an active case and I have being told that Patient Relations is working to resolve the billing issue. The John Hopkins Community Physicians practice needs to be clearer in explaining their policies for new patients. Was the appointment office correct when they told me that the first visit is only for establishing new patient care, or did they mislead me due to their own lack of understanding of practice policies? Alternatively, was the doctor not aware of the policy that new patient visits are separate from annual preventive visits? Either way, neither of those failures is my responsibility as a patient, yet I have to pay for a treatment (that is normally covered by insurance) solely because of the poor communication, unclear policies, and mistakes of this practice.

I am having shoulder pain. I am a patient of John Hopkins but at a different location. I recently moved closed to this location and since i am "a new patient" in Urbana they will not see me until December 2023. That is an entire year. Go elsewhere

very efficient smart doctors, clean and well equipped facility/office, timely responding, great staffs. Doctor Neil Rosenman is the best.

Excellent care, doctor-patient communication exceeds previous experience. I am very pleased with my doctor.