Medstar Shah Medical Group At Waldorf's Online Review Report Card

Once you get in to see the doctors and medical staff they are very nice and caring. The challenge is getting a hold of appointment (3, 4, 5, 6 months out) and also speaking to doctors/nurses on the phone to get advice on what to do while you wait for said appointments. If you have a life threatening situation or something that could/should be caught on time it becomes quite a challenge. I had already been seen by urgent care about my issue and they suggested I follow-up with my primary, I can't get in to see them for months. I don't want to have to overload a hospital ER with something that really just deserves thoroughness from my PCP. Very sad this is the reality of USA healthcare.

Can’t ever get anyone to answer the phone and they cancel appointments last minute…may be a new medical center but the staff and customer service are horrible!

You rearrange your life around a doctors appointment because they take 2 months to schedule. Friday before my in office appointment on Tuesday got a call from the doctors office yeah the doctors not going to be in on Tuesday so could you do a Tela health appt. I was annoyed because I had to reschedule trainings for work for this Dr appt. Then days before they change it. Now Monday rolls around 3:30 close to 4 I noticed I missed a call so i listen to the message and it’s the Dr office wanting to give me the option to come to the office for my visit. I know 11th hour right. Now today the day of my appointment I get 2 calls from staff basically same questions. Time of my appointment 30 min ago nothing from them. I called office no answer. Now we are 45 min over the schedule time of said DR appointment.

Had the most horrible experience at the ENT office on Friday. Been experiencing very bad ear pain. I knew I didn’t have an appointment but thought maybe stopping by there since the ENT has been great to me, may have some suggestions or medication in mind. Folks- the front desk people at the 3rd floor are HORRIBLE!!!!! The young lady that takes the payments had the nerves to ask me about if I own a cellphone so they can call me and don’t have to sit around there waiting. Then she got smart with me and another patient. I was trying to let her know I was not feeling well. Her or the ENT assistant did NOT took me serious until I lost balance on the 3rd floor which caused me to get transported to the hospital. No one from the ENT staff members came out for any assistance. It was other doctors and medical staff that took my vitals and stayed with me until EMS arrived. I was so disturbed that no one called the ENT or anything! Very disrespectful! But the front office staff especially the young lady that takes the co payments needs to be talked too. This is not customer service. I will definitely file a complaint with the Medstar administration. Medical care is not like it used too and they don’t care!!!!!

Stopped by to complete my routine lab work. Only to find out that someone forgot to put my lab work orders into the computer. The lab sent me upstairs to the Dr's office to see if they could get it updated. Basically, I was told that there was only one person in the office that could do this. I sad thank you and sat down in the waiting area. About 5 minutes passed and was told it could be some time to get the orders into the computer because they were seeing other patients and basically I wasn't a priority. Just to be clear they had over a month to input the orders before I showed up. waisted my time, time I cant get back.

The care provided at the MSMC Imaging Center is outstanding - efficient staff and compassionate care.

This has been my Dr. since I was a child, and let me tell you they are THE WORST. You have some great people (Ashton) but overall this place is awful. They are rude, never on time and act like it’s an inconvenience to assist you with anything. They play with peoples meds and require you to jump through hoops only for them to cancel and switch you appointments. Or they leave you sitting in the waiting room for over an hour and then act like you’re wrong for inquiring about the delay, refuse to provide you a note for your employer and could care less about the reason you were there in the first place. After 23 years of dealing with them I’m done! Today was the last time. (They were better when it was Dr. Hafts office!)

Beware! My elderly mothers’ jewelry was lost at this facility. A staff person at Shaw Medical Radiology Department took my mother to the exam area for an Xray and helped her take off her jewelry but did not help her put back on her jewelry after her Xray. My mother has dementia and did not immediately realize that her precious chain and ring (belonging to her decease husband) were not returned to her. When we went back to the Shaw Medical Radiology Department, we were told nothing had been found. I was originally promised a review and video footage of my mother at the facility on the day in question but I have received nothing. Letters, emails and phone calls to the corporate office are now being ignored. It is a shame that you cannot trust the staff at a medical facility to assist an elderly person and that their corporate office does not care about the safety and emotional well-being of their patients or family.

No one answers the phone. This has been going on for 2 weeks now.

Staff members are very aggressive and rude still waiting for patients rights Advocate to contact me after over two weeks they refuse to make appointments for you the staff front desk never could speak to your physician they lose your paperwork they blame everybody else they don't take no responsibility of their actions the only reason I'm here is to continue my surgery once I get that taken care of and I am 100% better I will definitely be going to another insurance company and all they do is post on these reviews is thank you sorry please contact you do see our names here it's easy for you to contact us as well nobody knows who to call for patient rights the staff thinks that they are the Physicians they refused to give you an appointment if you're rude I have an outstanding bill that my insurance covers but because they have not resent the paperwork now my bill is in collections so all I'm going to hear from this comment is sorry that you going through this but guess what it's in collections horrible