Frederick Primary Care Associates's Online Review Report Card

Very helpful doc, medical staff and front-office folks. Caring people!

The building doesn't look like much, but the people who work inside really care and really go the extra mile to help you. They've spent countless hours on the phone fighting my insurance provider on my behalf. They've opened their doors on days when the office is closed just to see my son when he had health concerns as an infant. They accommodate my needle-phobia without judgment.Even though we've moved across town and this location is no longer very convenient for us, we plan to keep visiting this office for ourselves and our kids. I'll take a staff who cares over a space-age looking facility any day.

Don't go here unless you want a doctor that doesn't answer the phone, sends the wrong prescriptions, and requires an appointment if you lost a medication.

everyone is always very professional and pleasant. Wait time is never very long either.The entire office is the best.

A pleasant office with relaxed and authentic staff and doctors. I know I am being well taken care of because of working through several issues together (My PCP, Nurses, and myself) with other providers that were less than professional and compromising my health. FRCA made sure that I had what I needed to move forward and fixed the issues the other providers caused.

Great PCP practice. Needs are heard and addressed and you aren't just another number. Staff really cares.

I moved two years ago to Walkersville and both my daughter and I have been seen at the Walkersville FPCA in 2018. My primary doctor is at the Urbana office. I love the Urbana FPCA, the doctors, nurses and staff are very friendly and helpful. The Walkersville FPCA is completely the opposite.I recently went in for a sick visit and every time i have called they repeatedly say i am not a patient of there's and put me off, there must be something in my file as they literally have said this every time I have called for a sick visit with them for my daughter or myself this year. After stating it was only a sick visit they made the appointment for that same day and I saw Rachel. She stated if my symptoms where not better in to call and she would be able to call me in a prescription. I called today and was told Rachel is not in the office today. I asked what I can do then? They asked me to hold for over five minutes and I was then told that Rachel said i should call the Urbana office and have them look at her notes since she doesn't remember and that in the file it says come back if symptoms continue. This really irritated me, since I had said "I knew coming in was a waste of time" and she said "well the good thing is, if the symptoms continue I could call and she would call me in a prescription and I would not need to come back for another visit."I dont get the issue if they are all facilities of FPCA. I understood why they didnt take my daughter for a physical visit since that takes more time then a sick visit. I am trying to figure out how this is harming or a burden on them. They have the appointments when I call that day so clearly i am not taking the space for another patient that belongs to Walkersville office.  I am not sure if they have a new office manager this year or what. I will never go to this office again. I would rather go to urgent care. And from the way the Walkersville office works I am guessing they would prefer me to go to urgent care other than there as well.

The doctors are nice, the wait isn't too long.The Spring Ridge office needs a facelift, not welcoming at all. The front staff are preoccupied and you feel like just another cow waiting to get branded. They want your money. Will always make have an office visit. Looking for a different practice.