Adrienne Carmack's Online Review Report Card

We love Dr. Barrett, and followed her here. It's been a welcoming and a great transition for us, with absolutely no complaints. We expected a high level of care, and this practice does not disappoint. Thanks PCHC.

This is our second year using the clinic and Dr. Martin as our son’s pediatrician. We have been impressed with the seamless scheduling, thoroughness, and integrated systems within the PCHC network. It is evident that PCHC is focused on community health and fulfilling a critical need in the region that is not led my big-profit organizations.

Dr. Dana Goldsmith is by far the best children's Doctor hands down. I just wish that he could be my Doctor too!

Sick Child. Tried calling for 90 mins straight. Got busy tone every time. Was trying to cancel a Well Child appt and make a sick child appt. 7 hours after opening phones still only giving busy tone. Emailed PCHC from facebook and they apologized for phones being intermittently down that morning. It was almost 2pm and phones still weren't up. Tried to do online scheduling, didn't work. Tried 3 more times in 2 days. Still not working. Second day tried calling again, no more busy tone but now even though it's 40 minutes AFTER they opened no one is picking up and calls are going to answering service. Tried taking my child to their pediatric walk in care facility...get there and there is a sign on the door that walk in care is closed that day. I purposely checked their website and facebook before driving over and saw no such announcement. It was literally impossible to get this medical facility to provide medical care. I did everything but send smoke signals. Awful.

I recently had a horrific experience here, however, I ended up making a formal written complaint and my concerns were addressed within hours by a manager and within 48 hours by Dr. Martin, the medical director. I'm hopeful that she is true to her word in providing some staff training. One suggestion I have for PCHC is to have some type of written patient feedback form or email address as all they have are phone numbers (I had an email for someone leftover from a previous interaction). Obviously with phone calls it's your word vs theirs (and even though my complaint was in writing they were very careful and smart on their part not to reply to my email or provide any written response). I was told that my complaint would be "filed as a formal complaint" whatever that means. So while the appointment and exam for my child was terrible, the attempt to "do better" was pretty good.

Looking at past reviews, and nothing has changed, the wait time is still unacceptable. The main reason for this review is to explain lack of importance when a doctor is needed. My son was in a terrible car accident and had a severe traumatic brain injury. After out of the hospital we needed to touch base with our primary. Our doctor wasn’t able to see him because she was booked on a Thursday and off on a Friday. The remedy was to see another doctor. When dealing with a brain injury having someone that knows you as a baseline is the main purpose. To have them schedule us with a doctor that has never met my son made zero sense. I drive one hour to get to the office and the entire visit is anywhere from 2-3 hours. I chose to switch providers if I had to start fresh anyways. That was about a month ago, tons of visits to my new provider and Penobscot still have not released my children’s records. I have called the records department. They put a rush on it. That was a week ago and only two children were transferred yesterday. Zero organization. Little care. Do better. These are our children.

Staff Is polite, but this place is incredibly slow. Communication post visit is very difficult, "someone will call you back" means nothing. Management is dismissive of concerns.

Every single time I bring one of my kids to the doctor, we have to wait in the exam room for over an hour to be seen. They need to work on scheduling!!!

Ridiculous wait times & very poor communication.

Terrible pediatrics, make you wait for 2 hours in a room with a 16 month old with no heads up to let you know it’s going to be a long wait just For them to check their height and weight. They know your gonna wait because there the only place around but there dr’s are lazy at best and could care less about their clients and patients.