Helen Ryan's Online Review Report Card

This whole office is an anomaly in my experience. There is barely ANY waiting time and everyone is friendly. Dr. Ryan is exceptionally warm, actually listens, and is straight forward in her explanations and responses without any hint of condescension. I only wish she were a primary care physician!

I go there for blood issues. Dr. Ryan listens and answers in language I understand.

As a non-cancer patient, (Hematology patient), I was given the same time and attention as every patient there. Dr. Ryan is my type of doctor, she takes the time to look at the science, i.e. diagnostic tests, patient history etc.. and makes her diagnosis, prognosis and treatment plan. She doesn't judge you or make a diagnosis on your looks and many Doctors I see that only have 15 min to see you due to our current medical system. I asked to see her specifically because I was seen by her many years ago. All these years in the system we call medical care has not jaded her in the least. I look forward to seeing her again. Thanks.

sad when a dr puts a dollar sign on patient and not their needs in treatments

After diagnosis of Leukemia I got 5 minutes of time and a see ya in 6 months. Like wow, talk about not caring

Hi found the reception staff where very rude and unprofessional waiting to be served and no acknownolgement from any me and lady on my sideand 6 people came out from there doctors appointment .I was booked in for 10 ,30 know came to acknowledge so to to serve a patient and doctor I was seeing a different doctor to my own because Dr Hellen Ryan was holiday my would so so when checked but i hav e a bad automune conidtiion I had lost my eye sight and just Colocopy and alsoCP which I need a stick for now .Or staff should have a bell or not take on Patient when under staff .so I went to see the new nurse but she was stressed because by selfSo because I was complaining the nurse rang the manager and apollogies tomorrow I am see doctor Bowater and the nurses quaters so I they better for treating Me tomorrowand I am ringing up about time for next with doctor Ryan I will be telling Dr Ryan I got servedYou will very rude and I going to ring and tell the tomorrowand check time to for Tuesday I need that apointment because of going overseas to NZ.I am not checking my spelling because this my disabilities when stressed .But I wasnt be rude just trying get attention from the staff . what if was collapsing or having asthym attack allergy then you would have to come otherwise I would sue for neglecting your customersSeeing other reviews Managent needs to be or put up notice back in 5 minutes or can we see the Telephone lady and man around the corner I have seen emergency dealt . Some one lost script for a lady From out of Victoria area the Person from Gosnells said she wouldf waitBut know Reception went to the Dr line was processed I wasnt holding up the Cue I was waiting to go to nurses areaevening if was minus score that is where I would put it .But I did speak to manager or senior personI still want go so I hope it improves.Special now also I coming upto the aniversary of my Mum and Aunty h fro, m Death Mums was Cancer that we didn't know and My Elderly Aunt from A Stroke into this month upto 1Dec ember.3 years ago. And alot treagedysSo if you can find out about reguarly clients I would common CortesyThankyou ingrid moore

Excellent Doctor, knows her specialty, realistic, answers any of my questions, gives helpful advice on how to handle this journey, explains facts of treatments before and after, and over again, if necessary, no secrets.

Given a diagnosis of ET in a 5 minute meeting with almost no information. Told new meds in the development pipeline will be ready in a couple years, comeback in 6 months. That's it, all the information for a diagnosis of blood cancer. Call back to nurse with follow up questions, get a couple of answers including a change of diagnosis to PV (which is worse!) and told if I had more questions I could schedule another appointment ($50 copay). Doctor didn't offer to call me, didn't care.

Dr. Ryan recommended chemotherapy for my polycythemia vera blood condition. She based this on her own experience in treating it in the past. After consulting with two other hemotologists including one PV specialist at Dana Farber in Boston, I found phlebotomy and not chemotherapy was the recommended therapy for me and the recommendation of leading experts backed by evidence based research. Not all patients with PV should have phlebotomy instead of chemo, but even I knew Dr. Ryan's chemotherapy recommendation was wrong for me. My PV is now managed well with phlebotomy but not with Dr. Ryan since she refused to give me this treatment option.

My treatment with Dr. Ryan was based on her 10 years of experience and not on evidence based medical research from a consensus of experts in the treatment of polycythemia vera. Dr. Ryan wrongly told me phlebotomy would not work for me and I needed too start chemotherapy. I sought a second and a third opinion, including Dana Farber in Boston, who as tactfully as they could say it, disagreed with Dr. Ryan's recommendation of chemotherapy for me. Now doing well with phlebotonomy no chemotherapy.