Ascension Borgess Allegan's Online Review Report Card

Everyone here is amazing! They're so friendly and caring. It's such a cute hospital too. Dr.Frink. Nurse Eric and Nurse Jennifer are awesome!Definitely recommend!

How dare they tell me as a father that I can’t come in and be with my daughter during her appointment, place is a joke and only cares about their money. The doctors are extremely rude and don’t have an sympathy for anyone. They think they are dictators and slowly becoming wheat we don’t want. I hate this place with a passion and will never support themWhatsoever. They are going on rules mandated by people who want to be dictators. How sad of a world has this become. You can’t even trust the people who are suppose to help you get better.

Went to ER today for pain down my arm. Was greeted by my nurse Jean. I love when she is there she is wonderful and so kind I just love her. The rest of the staff was great today. Dr Keller was very kind and nice as well. Ty Alegan staff for great care.

The staff, in the ER, must not know that the walls in this place are paper thin. These are the most unprofessional hospital staff I have ever had to deal with. My loved one was mocked and made fun of by the nurses and the doctors, it was humiliating. This is no way to treat any human, especially when you do not know anything about them! Thanks to all of you, my loved one's depression just got more fuel. I will do my best to avoid this place at all costs.

Several staff members were quite rude and spoke to me in this annoyed snappy tone. Like they just expect you to know where to go and what to do despite having never been there before. I was kind and friendly, definitely did nothing to warrant being spoke to that way. For someone like me who gets nervous about going to doctors/hospitals in the first place.. being treated like that makes me really uncomfortable. Thankfully my doctor was nice otherwise I would've been tempted to leave. Even if it's a only a handful of staff it's enough to make for an unpleasant experience. Anything concerning your health and wellbeing can be scary and it's so easy to talk to people kindly and helpfully. I have nothing but respect for medical professionals as I'm sure it can be really tough, especially in these crazy times. But there's no excuse to speak to people that way, sorry.

Terrible experience 2 hours in the waiting room for a covid-19 test

Sat 2.5 hrs in a room on hard plastic chairs needing a covid-19 test. Not one person came it to tell my wife and I what the hold up was or offer water to sooth our coughing. After gagging from coughing so much we asked about the wait. 20 mins later we had to walk out and find a different testing site. Not to mention the floor was filthy, clearly not cleaned in some time.

Very disappointed in orthopedics dept. Can't seem to get anybody to respond to my several phone calls! I guess their patients are low priority?

Revising my review because I had a 4:45 appointment for the walk in clinic today. I got there early at 4:30 and sat in the room until about 5:45. No one said anything other than a Lisa who had me sign something that it was OK to bill my insurance. I was miserable with a headache, sore throat, dizziness and no one checked my vitals other than the temp scan upon arrival. I had to leave because I was beyond thirsty and needed my water in my car. All room doors were open on my side but the receptionist said that the rooms were all full on the other side. All I heard during my over hour long wait was a lot of laughing and good times being had between the staff. The walls are paper thin, I heard no doors opening or shutting for patients. It's too bad. I was hoping to find a doctor's office closer than grand rapids or kalamazoo. If my insurance is billed it would be a fraudulent claim because I was never seen by any professional and I will be fighting it.

I will not be back. The doctor basically lies to us. Didn’t listen my husband and then when my husband gave his wishes. They still called the ambulance and have him transferred and he kept asking them not to and to make worse they ordered test and the phlebotomists when asked about the test said it was about Charlie horses. Which was a total lie. They were testing for sepis. I’m not one that likes to be left in the dark and then to be lies to. This is my husbands life. Allegan when not ever touch me or my family again. Like borgess if he had stayed at either hospital I would be planning a funeral right now.