Briarwood Family Medicine's Online Review Report Card

I used to love Michigan Medicine, but they've gone severely downhill. It's nearly impossible to see a doctor. Almost any visit is with a PA or student. Your doctor might talk to you via web chat if you're lucky and wait 3 months. On top of this typical lack of service, I had an appointment (to see a PA instead of a doctor, of course). I get there on time and am told my appointment was 15 minutes earlier, and I'll have to reschedule. Despite letting them know I had been told otherwise over the one and pleading with them, noting I live an hour away and have an actual job during the day, they could do nothing for me. This was my 5th bad experience in a row with Michigan Medicine (other negative experiences centered around trying to squeeze more money out of me and never being able to schedule appointments). No need to reschedule, I'll be joining a different health system. And worst part is, they will never, ever care. If you need a great, overpaid surgeon who doesn't give a **** about you, Michigan Medicine is probably a good choice. If you want good routine care, look elsewhere. This giant system is too caught up in its pursuit of profit (through it's health system and university churning out as many doctors as it can).

I just sat on hold for 13 minutes and then when someone finally came on the line they hung up on me

Best care

My experience was excellent. The staff were so nice and professional Great job. I recommend them 100%.😁👍

On hold for over 2 hours with an urgent call that THEY WERE EXPECTING.

Have loved UofM for my medical care for decades. I will be changing. Administration has prioritized annual physicals over acute care. To see my primary care as an established patient for an acute issue, first available is 3 months… for primary care. Patients are offered appts with PA or the revolving door of Fellows. There is no continuity of care - may as well be a walk-in clinic. On top of that, you can no longer call this location. If you need an appointment or need to talk to a nurse, all calls are funneled to central call lines. Wait time for a nurse - 26 minutes. It won’t matter because I had a condition that required care in 4 hours per their own protocol. They couldn’t get me in for 28 hours, not with my primary care, of course, so ended up with a very expensive trip to Urgent Care. I will be changing primary care to IHA. Done with UofM. Great care… but you cannot ever get in.

Blood test

I want to find out who called me this morning to schedule my baby's doctor's appointment because they were extremely rude to me and had zero business speaking to me the way she did!

I absolutely hate this dr office. I’ve been meaning to change dr offices because this place is almost impossible to reach on the phone, I constantly get transferred, the hold times are INSANE. Oh and they gave me the scare of my life for no reason , when my daughter was only weeks old, they called me and told me to take her to the hospital immediately because her bilirubin levels were off the charts.. I get to the hospital and they tell me, oh that’s weird we don’t know why you’re here, her levels are just fine. SO BECAUSE OF BRIARWOOD BUILDING #10 I had to take my newborn to the hospital for no reason..!. During the pandemic, and scaring the heck out of me for no reason..! Oh and I could never forget also the lady in the lab that took my babies blood and she did a horrible job..! Took her ten minutes to take my babies blood. She was clearly struggling and should not have been drawing blood on NEWBORNS Another time I was only ten mins late to an appointment and I literally waited over an hour and 20 minutes to be seen by the doctor with my newborn.. everytime I go they never schedule me follow up appointments so I’m always having to call them which is just a nightmare.

Was having chest pain for two weeks so I called BFM to be seen by my primary care doctor. It was late so instead they recommended me to urgent care to be seen immediately. A week later though the problem seemed to get worse so went back to UC and they recommended I see my primary care. Called BFM from the UC only to get a nurse telling me that they will call me back the next day. Next day I get a call and they say I need to schedule a video chat even though literally went through screening and an inperson visit for the past two weeks. They can't do any sort of proper evaluation from this video call yet im still going to be charged for the visit. I make less then 1000 a month as a college student. And am already paying for two other visits. Add on the video visit and the inevitable in person visit and what ever testing fees. I'm probably not going to be able afford groceries this month. All I asked was to skip the pointless video call seeing as I had in-person visits twice already at which point the doctor recommended that I may need testing only primary care could provide. Not my first time dealing with delayed visits from BFM. The wait time to be seen by my primary care physician has always been way to long even before covid. The first visit I ever scheduled was for a possible broken finger, and even that took three months for them to fit me in (Not even exaherating). By the time I got seen my finger was already healed incorrectly, and they just told me that it could possibly lead to early-onset arthritis. I am tired of being neglected and extorted by this medical facility and have finally decided to move to new family doctor. Even though the medical professionals at this place are good at what they do, the hoops they make you jump through and the bureaucracy that I have to deal with is literally making my chest pain worse after every phone call. They say front line works but from what I can tell the doctors would rather stay home, and still get paid than see there patients.