Meadowbrook Urgent Care's Online Review Report Card

Super nice staff but I went in for blood work and the young staff member wasn’t confident with their ability to do the procedure. He poked me twice on one arm and then once on the other before going to get someone else. My elbows are still sore and bruised a week later and my veins are SHREDDED. Also I haven’t gotten my reports back. Oh and when I walked into the office one of the practitioners was NOT WEARING HER MASK!!! It was very disturbing

Can't say enough good things about the staff and service. Our company has been getting our covid testing done and this facility for several months with no problems!

STAY FAR AWAY FROM HERE!!! I had a family member test for COVID here last week and were told they had a test that is 99% accurate to detect COVID-19. This test does not exist! Do your research, the test they are claiming CANNOT tell the difference between COVID-19, bacterial viruses, the common cold or the flu. We were given a YES YOU 99% have COVID it’s a positive result by this test, and it turned our world upside down. Then we tested 3 more times at other facilities all negative for Covid 19. Thankfully! Urgent care facilities, especially ones dealing with covid patients should be more careful and have more empathy towards their patients. We have been quarantined for an entire week, awaiting a third outside test result which finally came today. This place is a racket and is why the media is on a frenzy saying our numbers are out of control. Not to mention I had to call for two hours straight to get someone on the line to receive my results and still to this day have not received anything by email, even after they said they were sending it. ZERO STARS! STAY AWAY!

DO NOT WASTE YOUR TIME HERE. they do not answer the phones, you have to call multiple times in a row to get ahold of someone. no email, phone call for results. It's always another excuse as to why they havent sent you results yet. complete waste of time..... 0/10

I’ve used this urgent care facility 5 times this year. Everyone is always friendly and extremely helpful. They especially came through for me today. I appreciate the staff and won’t go anywhere else! 😊

I’ve been using this place for years and they have always been excellent. I’m really frustrated right now. Out family got covid tests on Saturday. It’s now Friday. No results. We were told to call if we didn’t have results in 3 days. I’ve been calling for 3 days and can not get anyone on the phone. After long messages, I’m sent to “user can not accept any new voicemail” on every line in the place. Why is it so difficult to get someone on the phone? Hire more people. This is unprofessional, frustrating, and frankly a little dangerous to keep people waiting a week for covid results and then be unavailable to even answer inquiries. I won’t be going back.

I got a Covid test for a flight and they NEVER emailed me my results. They also DONT ANSWER THE PHONE and their mailbox is always full. So basically, I had to drive up to the location TWICE to get my results. In the end I never got the email that had my results even when I was back from my trip. I ended up having to delay my flight a day so I could drive to the clinic and get my result. Overall just disappointed.

DO NOT GO HERE!!   I called ahead to see if they did walkin COVID testing as I had recently been exposed to someone who tested positive and I was having some symptoms.  They said yes so I drove right over.  The woman at the counter went to hand me some forms to fill out when a rude guy behind the counter said that they were not taking any more walkins.  This was about 10:15 in the morning  When I told him the situation he told me I could make an appointment for another day.  I told him that was wrong and he simply said Have a nice day. and walked off.  This shows their total lack of compassion and decency.  I feel sorry for anyone who goes there for treatment if they receive the same level of care.

OMG $350 for covid-19 testI'm just speechless

UPDATEMy husband and I were both tested for Covid-19 and got our results in exactly 48 hours. Of course many improvements have been made in the testing process, but it is nice to know we are right down the street from a trustworthy clinic. Thanks again!This has been our “Go To” since they opened. We really trust Dr Waddell and the PAs- we see her and see Kristina usually. Very clean, rarely crowded. Stitches, X-rays, illness. They remember our family. That means a lot. We like that they are our neighbors. The Florias family says thank you!

My son got Covid test 2 times recently. After the first test I couldn't get the result in 3 days and they didn't answer the phone whole day. So I had to visit again to get the result. In the second test, I got the email on the result the next day but it was wrong document. So again I had to go to get the correct one. I understand how hard to support Covid but it wasn't a good experience.

Ive liked the medical staff but man this woman was MEAN! I do not know if she is medical staff, receptionist or the manager. When I went to get COVID tested she came out with this sticky pad and her attitude was just uncalled for. Both times I had seen her she had an attitude and I was nothing but polite. She made my experience horrible. I was positive for COVID and the only reason I changed location was because a family member said their results came back quickly. My family also prewarned me and said they did not like the staff either. DO NOT GO HERE! Go to Beaumont Urgent Care in Royal Oak! It is definitely worth the extra couple miles. Thank god I do not have to go back there.

They are the same staff but now a MyHealth chain, and nothing has changed. Same wonderful service. Ive been here NUMEROUS times since my initial review, and Im so thankful that theyre there. I had to go this weekend for an ear infection, and I was very pleased with their new protocol and process. They greet you in the vestibule, ask why youre visiting, give you your paperwork to hold, take your ID and Insurance card and immediately escort you to a room. No contact with other clients or overlap. I was in & out within 40 minutes, got my prescription promptly sent to CVS, and Im already much better today. Very impressed, I always recommend this place and its the best.

Went there to get tested for covid19 on May 1st. After I was tested I was told that if I didnt receive a call in 3 days that meant that I wasnt positive. After I left, that didnt seem to be right. Ive been calling ever since and all I get is voicemail which has been full since May 1 today is the 5th. They dont answer their phone for whatever reason. I understand they may be busy but, like any other business they should have someone to answer the phone

This has been the only urgent care facility my family and I will use, despite the fact that there are clinics far closer to me. The physicians and principal emergency nurse practitioners have decades of experience in urgent care and emergency services. There is rarely a long wait, we are always warmly greeted and treated with respect and confidentiality. A wonderful and reliable place to get comprehensive treatment and we’ll never change clinics.

Despite multiple phone calls, messages left, and several days have passed I cannot obtain a hard copy of my serology report. I need this for my employer as soon as possible. I have told them this. Worst of all, when my doctor called seeking a copy of serology report THEY GAVE HIM INFORMATION CONTRARY TO WHAT THEY TOLD ME WHEN I WAS TESTED! I believe they did not record the result in my chart or lost it. We did get the swab result but no serology report/result. DO NOT GO HERE! Wish I had waited in line at Beaumont! Just terrible way to treat patients.

MyHealth Urgent Care to the rescue again. I suffer with chronic sinus issues and felt the symptoms of a possible sinus infection during this scary COVID 19 outbreak. Dr. Wadle was available for a tele medicine visit. She diagnosed me with a sinus infection and was able to get a RX called into my pharmacy right away! Thank you again to all the staff for being so efficient and helpful.

Nicholas was phenomenal giving my six year old daughter flu shot. Calmed her down . Facility is also great for kids. Great compassionate folks - definitely recommend for anything .

Quick and efficient. No long waits. Everyone is friendly and professional

I have been here multiple times over the years for a few different issues. My recent visit went so well I was compelled to come write a review. The PA (Kristina) was extremely helpful with me, diligent about educating me about what was going on, and had a very cool/calm demeanor that made me feel better before I even entered the room. Her technician, Matt, was also very fast, helpful, and kind. I highly recommend going here for any urgent care needs.