Saif F Hafeez's Online Review Report Card

Great Doctor ! Semi incompetent scheduling and staff !

Well spoken and easy to understand, very descriptive of my symptoms and easy to follow directions after visit, I would refer him to anyone with eye situations that need attention from a professional, Five out of Five stars isn’t enough! Honest and Great personality!

Awesome doctor but his staff, not so much. As I do believe that your staff is a reflection of you, I have to leave this rating. Your “biller” from your office that called me is very rude and disrespectful. She called me on today, 09/27/2018, after I’ve left a voicemail for the past 3 days with no response. When I picked up the phone she never said hello/hi/good morning, NOTHING! She did not acknowledge where she was calling from or her name either. Rude!! She called me, was very rude and yelling at me for no reason, and hung up on me. Your office demanded that I pay a copay of $25 when I was not supposed to in July and now they are getting attitudes to refund me my money back! I ask her to contact my insurance to verify my benefits and she stated “No you have your insurance call us” and hung up, UNPROFESSIONAL AND DISTASTEFUL! After this rude call from your biller, my insurance called and spoke with her and she claims that the person who is responsible for sending out payment is out until October 8. Please make sure that my $25 is refunded back to me by October 8. Also, please remove that follow up appointment I had with the doctor as I WILL NEVER return back due to this unacceptable behavior. I will make sure to spread the word about the treatment I received! P.S. the first time I came to your office I inquired from the technician about the glasses that you sell at your office and she told me not to get glasses there because theyre not good and I should get glasses somewhere else. You should re-evaluate your employees.

Very competent and caring glaucoma specialist!

Finally decided to find another eye doc — tired of 45-60 min wait times—each and every visit (over 2 years). Office and doc disrespectful of my time every visit, not just once or twice. He and office is interested in making money with booking multiple patients for the same time slot rather than being concerned with patient care. Billing problems as well—office would try to collect copays when charges should have been written off because of provider participation in my insurance plan. Also and MOST importantly concerned about Dr. Hafeez ‘s competency in treating my condition. He should have referred me to someone with more knowledge in Opthalmology than him.

Dr. Hafeez is a wonderful doctor. He's very professional and explains everything everything he's doing. Great bedside manners only. The only thing that the clinic needs to work on is time. If you get scheduled at 8:30am you get out at around 11:15am. That,is so wrong.

Dr. Hafeez was very nice and took the time to explain everything to me.

I loved it i recommend him to any one with eye problems . Gary Hamilton