Childrens Hospital Of Michigan Specialty Center At Canton's Online Review Report Card

No one ever answers the phone!! Called this place multiple times & left messages, no one ever calls back. Also, I drove there in person on the 16th of November, 2023 and they had a sign on the door saying they were closed and they would be open normal operating hours the next day.

Impossible to make an appointment, or get my son's records because they never answer the phone, and I mean never! I've been calling for 2 weeks straight daily at least 15-20 times per day, I got through once and was placed on perpetual hold and then disconnected after waiting an hour! Called 3 times today and was hung up on and slthen sent straight to voicemail again. I finally drove there the other day and they were closed! What kind of a doctor never answers their phones? Management needs to fire these incompetent people and hire some people who will actually work!

I made appointment since may for september 6at 4ecklock with doktorr figueero we went inside like 3/20minutes and the receptor girl tell me we dont have apointment there with doktorr figuerro so i just show up like that and haw i know dr figuerro work today wich she works on dmc canton only 3 or4 days in a year haw i exactly kno she works today. I made theappointment thru fone so haw i can prof I dont see the dr figuerro in more then one year so i needet so bad this appointment which they forgot to put scedulle so haw i can contact dr figuerro they dont give me a contact number or email I call the number they give me to talk with a nurse One is saying dont leave mesage cus is on wacation and other one is going early home so tomorrow is this a hospital or market place.

The room our family was placed in was filthy. I went through the cabinets trying to find Clorox wipes, was unable to find any wipes, went to the front desk to ask for wipes, was ignored by both MAs due to them playing on their cellular devices. I went behind the counter, grabbed the wipes myself and went back in to clean the room. The wipes were so filthy black I left them on the counter for them to see. The audiologist took us out for testing and when she brought us back into the room the MA put another family in our room with the dirty wipes still sitting on the counter, showing that no one cleaned the room between us. We were moved to another room which I requested be properly cleaned and I was told it was, I then showed the MA where I could visibly see dirt and after she wiped it, her rag was black, and I pointed that out to her. It clearly was not wiped before we came to which she told me it’s because they wipe back-and-forth and they don’t get in the grooves. Aside from that our audiologist and physician were absolutely fantastic! However, we would not return due to the filthy condition of the exam rooms.

Bad phone service

Horrible customer service

This is the dirtiest hospital I have ever seen.

The whole front desk clerks take a lunch till 1pm 🤷🏼‍♀️ so we sat there confused becase we got there before 12...till a staff member informed us the clerks wouldn't be in till 1pm ( glad she clarified that information) my husband is a clerk at a hospital and we thought that was odd they don't have shifts rather than the WHOLE staff . Don't go on their lunch hours. 🙄

Didn't even get there and I'm frustrated. Can't get anyone to answer a phone. I'm so glad we don't need labs because you need to call ahead of time... And I don't see how since no one ever answers. After almost 30 minutes waiting on hold for even the referral service, they hung up!!!.. I'll find my own dang nephrologist. This is ridiculous. I knew I should've listened to the reviews. I'm confused as to how this is even allowed... Unless I'm missing something😕

Wait times are unbelievable! You go to appt on time and then make you wait in the room for at least an hour! Unbelievable, I hate coming to this office