Corewell Health Care Center - 7330 N Canton Center Rd's Online Review Report Card

.The nightmare my mom and I experienced at Corewell Health's Canton free-standing ER is something I will never forget. For the past several days, I've been in and out of the emergency room because of an excruciating endometriosis flare and a rheumatoid arthritis flare. I was in 10/10 pain, vomiting, crying, and barely able to function. Instead of feeling heard, I felt like I was being viewed as a drug seeker before anyone truly listened to what I was experiencing. My mom tried explaining that I've lived with chronic pelvic pain since I was a little girl. I'm almost 33 years old, and this has been my reality for most of my life. She asked them, "Isn't it sad that she's always in pain?" It felt like our concerns were brushed aside. I had a urine drug screen that came back completely clean, and I underwent an ultrasound. Eventually, I was given two doses of morphine through my IV, but it was difficult not to feel like I had to prove I deserved pain relief first. That experience left me feeling judged and stigmatized. I've tried finding a pain management clinic, but many don't accept my insurance, and others have only offered treatments like trigger point injections or spinal cord stimulators, which haven't been the right solution for me. People often ask, "Why don't you go to pain management?" The reality is that access isn't always that simple. I also couldn't help but think about another ER visit where I saw a man with a broken foot receive aggressive pain treatment. It made me wonder why it has felt so difficult to have my own severe pain taken seriously. Whether that's because of my medical history, my chronic pain, or other factors, it's heartbreaking to feel like you have to fight to be believed. I emailed Claudia Merandi, founder of the Don't Punish Pain Rally, because chronic pain patients deserve compassionate, individualized care instead of being automatically treated with suspicion. We can acknowledge the opioid crisis while also recognizing that legitimate pain still exists and deserves treatment. I don't take prescription opioids at home. During my visit, I was questioned about my use of kratom and lectured about its risks. If patients are told they shouldn't use opioids, cannabis, or kratom, then what options are people with severe chronic pain supposed to have? Something has to change. Chronic pain patients deserve dignity, compassion, and appropriate medical care—not assumptions, stigma, or judgment. Also I confronted the doctor and nurse about the drug test and they were flustered saying that they were hoping that something would come through. They made me feel so bad for dealing with chronic pain my whole life and he was think doctors in the medical field would be more understanding when it comes to folks with extreme pain. They have no problem giving high doses of narcotic pain medication to men but because we're women we deserve to suffer through pain. The misogyny and the health field needs to stop FOREVER #DontPunishPain #ChronicPain #Endometriosis #RheumatoidArthritis #PainPatientsMatter

I went to an urgent care that wanted to test for cyclosporiasis so they gave me an at home kit and provided a list of Corewell health labs to drop off my stool sample for testing. I’ve never visited a Corwell facility and this was the only location open on Saturday. I brought in my sample to drop off and they tell me it’s in the wrong container and I’ll have to come back on Monday with a sample on the correct container. I tell them I have to work and won’t be able to come bad during the week, so they sent me to the public restroom, with multiple stalls, to scoop my sample out from the wrong container and then put in the correct container. According to them it was my sample and my responsibility to place it in the correct container. It felt unprofessional but I guess I can understand that piece of my experience. However, after they had my sample in the correct container they would NOT let me dispose of the stool (in the incorrect container) into a biohazard disposal. Instead they told me only the bag containing the sample could be thrown in the biohazard trash and my stool would need to be thrown into any regular garbage?! I told them that seems wrong and hazardous considering it’s human waste that is being tested for cyclosporiasis. They insisted it could not be disposed in their biohazard container so I asked if I should throw it in the trash they were standing next too. “Well no they didn’t want me throwing it in THAT trash”, especially since another patient was there getting labs drawn. So, they had me throw it away in their lab bathroom…While I was leaving I hear one of the employees saying “take it back home and throw it in your own garbage we don’t want it there either”. This place is also an ER and based on this experience I don’t feel they are handling biohazard correctly. This was the most unprofessional experience I’ve ever had and my first and LAST with any Corwell health which is a shame.

I had Ann appointment for ultrasound 3pm I came at 2:45 and I didn’t get in untill3:30

Love going here! Great people!

The doctors is slow I will never take my kids here ever again

ER here is a joke . Go directly to ann arbor hospital. They'll make you wait hours only to then make you go to a hospital and bill you several thousand after insurance.

Huge thanks to Phyllis at Corewell Health Canton. She helped me get my prescriptions and guided me through financial assistance options while I’m unemployed currently not for long :-), including connecting me with Western Wayne Health. Outstanding customer experience when I needed it most. David

Worst ER ever. My husband went in for leg pain and a very swollen ankle after playing basketball. He was in and out in 15 mins and was told he probably just tore a calf muscle. They did not do any imaging or give him anything for pain. The next morning he was in worse pain went to a different ER and found out he had a severe broken fibula. I would never recommend this ER to anyone.

One of the receptionist was eating pizza and no one mentioned to me why appointment was delayed. Do better, Corewell!

I had 2 procedures on the same day here. I was told to check in the imaging reception desk kiosk. While waiting, I received a phone call saying I couldn't get my mammogram there that I had to go to the Wayne location. I had this issue a few months prior with them at this location but thought everything should be fine since I had a new authorization from my doctor on file for my annual screening, which was overdue at this point. The staff kept going off an old and expired authorization for diagnostic testing that's 2 years old. At least twice now they were quick and egar to tell me to go somewhere else, no inquiries or investigation. I asked why would I be able to schedule the appointment if I couldn't schedule there. The staff said my doctor gave me the wrong authorization, which is not true. I think my doctor knows what she's doing. I said ok and waited to get called back for my other procedure. The reception staff questioned why I was still there. I explained that I had another appointment. They tell me again I was at the wrong location. I had to explain again that I had another appointment while the tech was waiting for me to start my procedure. So one of the staff (I didn't get her name) went to speak to the tech, I'm assuming to tell her I wouldn't be able to be seen today. I'm standing at the desk trying to advocate for myself that I had another appointment. After speaking to the tech, the staff comes back and apologizes because now she understands I had another appointment. I shouldn't have to keep explaining something that's easy to look up but they never bothered to. They only focused on my mammogram appointment. I felt like they were being dismissive. Even after my doctor called to see what was the issue, they told her "that's how we do things here" and still prevented me from scheduling there. I had to schedule at a different location. Patients are already stressed trying to see about their health. Staff shouldn't be making things worse. On the bright side, my tech was very nice, understanding, efficient, and professional. She made the visit as pleasant as it could be. This is how staff should treat patients. She is why I gave this facility an extra star.