Neuro Pain Consultants's Online Review Report Card

I drove 2 1/2 hours and $125 in gas to be turned away at the door because I didn't have my paperwork filled out when I arrived 10 minutes before my appointment time. I left my home without knowing which office I was going to because I received no reminder call or reminder text. I spent over an hour the night before trying to log into the patient portal to find the office address and doctor information as well as any paperwork and was unsuccessful. I began driving prior to their office opening and it had to wait until someone was able to answer the phone just to give me the office address and confirm that I actually had an appointment. She asked me on my drive down if she could send me my paperwork to my email. Well, no, that's not gonna work when I'm driving with no printer in my car. When I arrived to Bloomfield Hills, there was an accident which prevented me from being a half hour early. The paperwork takes less than 10 minutes and it took almost 10 minutes for the lady at the counter to waddle back and ask the doctor if he could still see me even though I was 10 minutes early. I could've had my paperwork filled out and returned to the front desk had she handed it to me before she wandered back into the back for 10 minutes. Then they accuse me of not having my paperwork ready in time to see the doctor. They had no compassion for the fact that there was an accident on the their exit after driving over 100 miles to see the doctor. I called the day before and got stuck in a loop with the AI assistant, I called in three times between scheduling and rescheduling my original appointment and was not one time was informed that paperwork could be filled out ahead of time. I specifically asked if the paperwork was going to be emailed to me and they told me it had to be filled out in person. Absolutely do not recommend if you have any kind of travel time to come to this office. I even offered to sit in the waiting room until the doctor had an opening or a no-show so that I could get some help. 100% do not recommend. Office manager was absolutely no help and recommended that I find someone closer to home. They clearly have no idea what rural medicine in Central and Northern Michigan is like, must be nice to be so privileged. Tried to show office manager my communications with the texting app, and she refused to acknowledge that there was a problem. Maybe if they didn't rely on AI to make their appointments and record their patient information we wouldn't have had this problem. The doctor's office cost more than it's worth. So unless you're five minutes down the road skip this place.

doctor reviewed my records from Florida and set a treatment plan

I have been a patient of doctor Matway for years and he has helped me so much However he went to other locations which was scary for me. so I saw Dr Tsingberg and was please by the time he spent and how well he explained everything. Would definitely recommend

Polite and professional care highly recommend

Wonderful! Gave full exam, careful diagnosis, spent time explaining and answering questions. Good treatment plan outlined.

Dr Tinesberg has managed to relive 80 percent of my back pain. Recommend making an appointment with him before considering a fusion.

Very friendly and patient. Takes the time to explain everything

Dr. Tsinberg is a very knowledgeable and efficient practitioner.

Very prompt, considerate, knowledgeable and kind.

Second experience with NPC. Dr. Matway and team are amazing. You never want to need a pain consultant, but if you have to have one, this is your team!