Wael Refai Md's Online Review Report Card

Dr Refai performed a procedure on me and told us everything was good. His office will not upload procedure results to Henry Ford MYCHART where patients can see it so we requested a paper copy which they did supply. The written results were very different than the verbal result. Months later imaging raised questions concerning his procedure. I called his office and requested a call back from Dr. Refai. 3 weeks and 3 conversations later with his office they want to schedule a phone appointment at a unknown cost. Dr Refai has no interest in talking with a patient that he has performed a procedure on, paid in full, without an appointment up sell to answer a simple question relative to the very procedure he performed. Very unprofessional, money hungry behavior. We are forced to see another doctor to start over because he is unwilling to spend literally 30 seconds on the phone. DO NOT SEE DR REFAI.

DO NOT SEE DR REFAI Dr Refai performed a procedure on me and told us everything was good. His office will not upload procedure results to Henry Ford MYCHART where patients can see it so we requested a paper copy which they did supply. The written results were very different than the verbal result. Months later imaging raised questions concerning his procedure. I called his office and requested a call back from Dr. Refai. 3 weeks and 3 conversations later with his office they want to schedule a phone appointment at a unknown cost. Dr Refai has no interest in talking with a patient that he has performed a procedure on, paid in full, without an appointment up sell to answer a simple question relative to the very procedure he performed. Very unprofessional, money hungry behavior. We are forced to see another doctor to start over because he is unwilling to spend literally 30 seconds on the phone. DO NOT SEE DR REFAI.

I WOULD NOT RECOMMEND THIS MAN(DOCTOR). He performed a colonoscopy on my mom back in November. She had cancer and had another more invasive colonoscopy done in March. She had bleeding and went through the ER at Henry Ford Macomb (19 Mile). He had the nerve to tell my mom she had cancer and had to get a second opinion. Her one doctor had already said she was cleared of cancer. He then wrote in her MYCHART that he had spoken to the other doctor(the one that said she was cleared of cancer)and that he claims my mom refused to get a second opinion......she did get a second opinion AND had it taken care of. I would never go to him, because I truly believe he never spoke to the other doctor!!!!! If you have a loved one who is in the hospital by themself, due to covid, please make sure they don't get him!!!!!!!!!! ONly way to get this review out was to give a star.....I did not want to give even ONE!

Perfect communicator.

When a doctor stops caring about their patients and only sees them as appointments and doesnt actually listen there is a problem. This doctor had zero interest in actually advising me on any solutions or hearing about my condition, he simply rushed me in and out and no follow up, he is all about money and not health.

Terrible experience, office staff was very rude, no appointments unless its months in advance and this was pre corona, I am not for a doctor who seems to have zero interest in actually caring about a patients health and more about money.

This doctor makes it very obvious he is only in it for the money or is burned out to the point he has zero interest in actually listening and caring for a patients problems, id advise you do not see this doctor

Dr. Refai was genuinely caring. He was attentive to all my complaints when I saw him in the office and addressed them. He treated my Acid Reflux. I had an EGD done and the whole experience was good. I feel a lot better thanks to him. I would recommend him and the office to any of my family and friends.

Dr Refai was very sweet and caring. During my office visit he listened to me ramble about my symptoms and issues and never seemed to have lost interest. He was very thorough in his examination and explained everything to me so that I could understand. I would highly recommend him to anyone!

Dr. Refai is an excellent physician. I recommended him to all my family and my close friends. I follow with him in his Macomb office and have a great experience all the time. His colonoscopy and EGD were painless. I am due again in 10 years and will certainly go back to him. He is highly recommended!