West Oaks Senior Care & Rehab Center's Online Review Report Card

The staff is very rude and unprofessional. They do not give required and documented medications as listed and when my mom told them several times that she is a diabetic they told her she wasn't. I had to go up there and get with them and also call them every day several times a day about not giving my mom her proper medications. When I requested my mom be discharged it was like a task and the social worker never called me back after I left a few messages asking to start the discharge process. My family had to just remove my mom from the facility regardless of a discharge or not. I do not recommend this place to anyone for care for your loved ones!

My mom contacted covid here. Most workers there don't care about the patients needs and just ignore them. Especially the night shift. They are completely useless. They left my mom in a dirty diaper for almost 16 hours. They didn't change her bandage for a week so her foot got worse. She had to go to a hospital because of their neglect. Her room looked like a jail cell. If you love someone, don't bring them here.

This is a nice place for seniors and I'm on my way to be a helper here I will give all my love and service to these sweet seniors ❤

could do better at properly taking care of the residents that live there.

I would never put my mother in here again the workers are rude have no respect for others there’s bugs in rooms that haven’t been cleaned food on the floor it takes forever to bring my mother a shirt or any clothes so she can go to her appointment

This is a new post 2019.They stole my new wheelchair and gave me an old chair. The same chair I was using when I was there. The nursing staff is underpaid and short staffed but most try to keep a positive attitude. Notice I said most! There is this one nurse who only works weekends, they know who she is but they keep her on because they are so short staffed, she is so rude and disrespectful to anyone who crosses her path alone. I can not imagine what she does to anyone who is completely helpless and no one is visiting them. The rating they had when l chose West Oaks was a five star rating. Not true! Unlike me do your research. They are rated three star now and no doubt that rating is falling fast.

It's ok was great they might have fell off

My mom has been here on the first floor for several years now and I absolutely love the nurse that cares for her during the weekend her name is lavender i think but she is not there a lot but when she is I can really rest assure my mother is well taken care of...thanks again

Absolutely horrible, this place is never ever ever clean. My mother was there and I seen I cleaning lady mop the floor 1 time. There are never any clean sheets Or linen and as for the staff it depends on how often you show up. They also have thieves there, several things seem to come up missing and staff is well aware of this problem but don’t seem to have a solution to the problem.

Dad was here for over a month. The staff was always courteous and helpful. Rehab helped Dad progress at a rapid rate. I highly recommend this facility.