Brightwell Behavioral - East Lansing's Online Review Report Card

Quentin is very good, my mother very much appreciated his approach.Records never sent me any information that we twice got release forms filled out for and they never sent her PCP any of the records for her discharge plan (besides the medications she was on).In terms of treatment, she did not receive any formal treatment there since the methodology is very casual. If you approach the social workers they will chat with you but most of the treatment is visiting briefly with a doctor and psychiatrist and numerous recreational therapy activities (art and talk therapy).Another concern was the lack of exercise that she was getting in addition to not being able to go outside.Other than that the head nurse and staff were very helpful and kind, as well as reception.

Horrible company and facility, I don’t recommend having a close one as a patient at the facility or being an employee. They lie about the services offered as there is no psychiatrist on site it’s done remotely and no physical therapy services as listed on the website. The new director, associate director of nursing, and CEO are incompetent and not qualified as they have no prior experiences in management or nursing.It is basically toddlers running a healthcare facility

The company can’t keep employees. 98% turnover. Patient safety is not important. Profit over care. Patient falls are inevitable and your loved one will be sent out to the hospital. Assurance was so bad at managing Brightwell we’re being fired from managing them.

Nightmare On Brightwell Street

Caring and compassionate staff who go above and beyond to meet the needs of the patients.

Rich, Brighwell's Clinical Liason is amazing at making connections and making sure the needs of clients that use their services are met. He is a Master at Community Development and creating systems to benefit those needing Behavioral Health services.

Brightwell Behavioral Health is a great addition to the community. I have worked with Rich Nollen and find him to be compassionate, caring and interested in peoples overall well-being…Thomas ans Emmitt are also great members of the team that share a common goal of providing great care and ending the stigma of taking care of a persons mental health

I have met Rich, one of the RN's from Brightwell, and have been impressed with his passion for mental health and care for the elderly.

Communication is not dependable. My questions were not answered in a timely manner. They wanted to discharge my husband to his current living facility even though I made them aware that facility was not equipped to meet his current needs. Staff threatened to call Adult Protective Services if he was not discharged that day! Social worker then agreed to find a suitable care facility. After 10 more days at Brightwell my husband has been moved to a new facility only because I made phone calls to find a place for him!

I wouldn’t recommend this place. Tried to get someone in there and was told two different things. When I called and confronted them I was told they both were related. I honestly feel they care more about the businesses bottom line than who they will care for. Just my opinion!