Kevin J. Gaffney's Online Review Report Card

Front desk staff was dismissive and abrupt with patients while complaining to each other about work conditions (ex: I'm not a robot! ) Woman who did my biopsy didn't introduce herself, didn't explain what she was doing and I don't know if she was a nurse, tech, or what. Dr Gaffney was wonderful so I definitely trust him and will return, but it's too bad his patients have to experience such negativity before they even see him.

What an amazing experience! So good, patient and listens!!! The time and compassion shown by Amy was beyond words!!!

First time he actually took a couple of minutes to glance over the problem, then changed a couple of aspects of the treatment program another doctor had begun and made follow up appointment. Came back before next scheduled appointment because the issue was bothering me a great deal. Second appointment was in the top 3 worst medical experiences I've ever had. After barely glancing at the area, he was not merely dismissive, it was impossible to miss that he was radiating serious "why are you bothering me?" vibes. He is probably correct about the diagnosis, but his manner was entirely inappropriate. He has an extremely high opinion of himself- that he and Dr. Karlene are Ivy League is printed everywhere, which leaves me with the distinct feeling that he prefers the wives of doctors and CEOs- or at least those who LOOK like they have lots of money. It's a shame he couldn't be bothered to show any kindness at all- his nurse was so much kinder and took a little time to explain things to me, but then she had to rush off to follow the doctor. Nice office, staff in patient care areas are good, Doctor might be if he decides the patient has a medical condition (or bank account balance?) worth his time

I’ve had a great experience there in my twenties. Now in my forties this place have changed drastically. I did NOT receive the proper care when I came to this business for help. I was ignored, told we don’t know what it is, it will take time… All those awards posted around the entire place in case any patient want to forget that oh we’re talented. My problem fell on deaf ears and not to mention I was dismissed so carelessly it makes me sick. I was actually in a bad place but as long and they were pumping my insurance company for money I never received the help I needed. I had to beg to be sent out and the problem was more serious than ever. All the awards must be just for show.

I have been a patient for man, many years, even having worked for McLaren our doctors referred to this outstanding Dermatologist. There is usually a wait, but it is WORTH it! The Office Manager and Staff very professional!! I highly recommend this Dermatology office!!! Sue Baney-Rohl

I'm very grateful for Dr. Gaffney's care for my skin. He has done an excellent job not only making sure that I got the best treatment, but worked with me to adjust dosages and deliveries so I could travel and treat my skin under many conditions. There is a wait (I normally wait about 30 minutes in the waiting room, rarely longer, but I have waited 60 minutes at one time), but it is worth it. Just bring a book to read or come with a charged phone. I've tried other dermatologists, and Dr. Gaffney, Dr. Karleen, and PA Lauren are fantastic and so worth the wait. My skin is so much better, and I feel much more healthy!

They say they require masks for facilities here but people don't wear them properly. So if they don't wear masks properly what's the point of saying they need the.

Wait time is ridiculous. There were three of us scheduled for the exact same appointment time, no wonder it takes over an hour to be seen. Will not be returning. I will find a new office that respects my time. Not even enough seats for everyone sitting in the waiting room.

Is it true you will wait, on average, over an hour to be called back and probably 1.5 hours to be seen each visit? Yes. But here is the thing, all Dr. Gaffneys patients are willing to wait that long to see him and know going in they will wait. Why? Because he is so worth waiting on. He is Ivy league educated. He remembers you and your conditions. He has so many different things he can do or try to get you relief and he knows what he is talking about! I have a form of eczema that presents weird (rare) and it took me years to find Dr. Gaffney. He diagnosed me on site instantly after at least 3 other dermatologist ran all kinds of testing only to give up and refer me elsewhere. I've also seen doctor Karlene and PA Lauren several times in a pinch when doctor Gaffney wasn't available. Both have always been warm and extremely knowledgeable and where able to help treat my flare ups. If you have a simple case of acne or something small and the idea of waiting over an hour for care seems ridiculous to you, then yeah this isn't the dermatologist office for you. But if you have anything mild to serious, I highly recommend giving them your time. It will be time welll spent.

The outcome is worth the wait. Dr. Gaffney is very knowledgeable and caring. There is a reason for the wait. He is the best and everyone wants the best. I highly recommend this office/doctor.