Clark Retirement At Franklin's Online Review Report Card

Very professional clean,

This place is okay for what they do. They are under staffed and it has shown through the care my grandfather received before passing away. Often times I would come in around lunch and he would still be in his pajamas. He often ate alone, but because of his dementia, he would not get enough nutrients in his system due to his failing body. If it wasn’t for family and myself, he probably would have gone into a state of starvation.The nurse was very caring and was concerned about what we saw, but the CNA’s were not as caring. They also had a tendency to be rough with him and get frustrated with him. Despite our complaints and concerns, nothing was done about it.If you want long term care for a dementia patient, I would look at your other options as I cannot give a recommendation for Clark at Franklin. THey have a clean facility and are mostly nice and considerate, but the Bristol unit is something to be improved and updated.

Clark itself it a good place, it's just the food contracting company Unidine/Compass group (Unidine was bought by compass group) that suck. Sub par cooks for the Unidine staff minus the Clark oringal staff, they are great but not the people Unidine hired or brought in. So glad I quit. Best decision I ever made. I hear from Clark staff and residents still that say that Unidine don't order enough food still and sub out which affects the nutrition of these seniors. Hope Clark gets smart and gets rid of the food contractor and goes with a company that actual cares and knows what their doing.

Friendly, clean and up to date

This is where my mom lives

Lived here 13+ years.

A great place to work and when its my turn it will be a honor to live there.

Beautiful building for residents in need of Long Term Care or Assisted Living.

I can only speak for the parts of the facilities that I've seen. It has never looks dirty or overly aged and the staff has always been helpful and kind. I visit my grandmother there and she has been in independent living for a couple years now and has also been in rehab twice. Independent Living is much better than Rehabilitation. Rehabilitation of course never has enough staff ( true almost anywhere you go) and is not the most rigorous facility for quick recovery. But it is in-house so my grandmother was able to still be with her friends, which was more important. Since they change food vendor's, the quality has gone down and I have noticed when dining with her that the poor serving staff are forced to constantly apologize for this. ( something they have no control over) this is a very expensive facility and Extras will cost you extra money. But they have multiple stages of care which is what my grandmother wanted so she wouldn't have to get used to a new environment if she needed to change levels of care. It also has a Buy in program so if your money Runs Out you won't be kicked out period I think this brings a lot of Peace of Mind to my grandmother.

Not perfect but they come close. As someone who was a caseworker for adults who couldn't live independently, and visited many, many care settings, I am aware that any facility that has as many residents and as many staff as Clark will have a few issues occasionally. It's the overall day to day care that matters.That said, we are very happy with Clark. My dad, who spent 2 days a week (for many years) visiting people in almost every care setting in the GR area, chose Clark for himself and mom. I think He made a good choice. He has passed on, but mom has been there several years. It's clean, in good repair, has many activities, and staff are kind and competent.We visit frequently at all hours, eat in their dining hall with mom at least once a week, and some of us have spent the night with mom. Mom is mentally all there and is also well satisfied. I'd recommend you consider it.