Clark Retirement At Keller Lake's Online Review Report Card

Warm, comfortable atmosphere.

My aunt and uncle were moved here from another community and we have been nothing but happy. The attention to their needs is beyond where they came from. Could not recommend this community enough!

I wish I could give a negative 10 as a score!! If you love your parent(s), I beg you NOT place them at Clark on Keller Lake!!! The beautiful building/setting increases the corporate chances that you will agree to the $6000/month fee and is a diversion to the reality of the situation!! There is no “functional” kitchen so they transport the food from another facility and it’s AWFUL!! Very little real meat (mostly processed), no fresh fruit or vegetables. I sat in on many meetings regarding the the poor quality of food, no accommodations for those who need a specialized diet, and the residents concerns. Lots of promises, but no follow through. Activities are insulting to those who have active minds and reminded me of early elementary school. My mom withdrew to her room due to the lack of stimulation. There are some wonderful staff, but then there are the others. My mom was hospitalized on many occasions due to neglect. Some involved not providing medication and others more severe. One of these experiences was when she got sick in the middle of the night in her bed. They put her in her recliner to change her bed and LEFT her there all night!!! She was violently ill and was covered in vomit and diarrhea by the time it was discovered in the morning. My mom was septic by the time she was taken to the hospital!! 2 weeks in ICU, myoclonic seizures, hallucinations and the doctors said to call the family for our final goodbyes. There was no apology from Nancy, the manager, or Tina,?the head nurse! If it wasn’t for the kindness of one of the workers who shared the truth, we would never have known! My sister and I demanded a meeting with Nancy who denied any wrongdoing and offered no sympathy whatsoever until I asked for the records for that night. Apparently, there were none. After pressing her, she finally admitted that she fired the staff on duty, but did not report them to LARAmi.gov so they were free to find jobs at other facilities! I NEVER got my final hug and kiss due to their inappropriate isolation.Don’t LET this happen to you and your parent(s)My goal is make the public aware and am slowly moving toward developing a case against Clark.

The ladies that take care of the residents are wonderful, very kind and compassionate. The way Clark has handled Covid has been terrible. Visitation for residents has opened up for the first time in a year, allowing residents to see their family members. Clark's policy is each resident can have one visit a week for one hour. Two people can visit at a time. One. Visit. A. Week. Wow. So siblings draw straws? Prisoners have better visitation policies than Clark. And the residents at Clark pay a fortune to live there. Pre-Covid, the meals were terrible. I don't know if they have improved but it was a whole lot of dry tuna sandwiches with lima beans for dinner. My family member had asked for oatmeal for months for breakfast due to heart issues and received bacon and eggs instead. I really like the grounds, the location and the staff but their policies are not meant to keep their residents happy, they are meant to save a buck. If Clark really cared about their residents they would put money and effort into make visits more readily available for family. This is what the residents really need right now. Family. Love. Someone to talk to. At Clark, they won't get it.

They are the an absolute horrible place. DO NOT put your loved one there. They do not take care for their patients.

completely neglected my mom during lockdown.

My Mother in law lives here. Nice and homey, lots of activities and they take good care of her.

My friend lives there and she loves it

We have lived here nearly 13 years most enjoyably. Wonderful friends and good care.