Mercy Health Physicians's Online Review Report Card

dr melanie taylor was professional and compassionate. she listened to my description of the reasons for my visit and despite the fact that i was feeling awful and felt i didn’t describe my problems well, she asked appropriate questions that helped me explain the issues that i had been having. my treatment plan was explained, i felt she listenedto me, i did not feel rushed or judged. i am so thankful i was referred to the hauenstein neurology clinic. like many others i came to this office at a low point in my health and left feeling hopeful that i would improve with medical intervention. thank you!

I have been so impressed, please and grateful for the treatment I received at Mercy Health Hauenstein Neurosciences! I wasn't happy to be there, but the staff made a bad situation the best it could be. Excellent doctors, empathetic nurses, even the housekeeping staff was compassionate and kind. This is how healthCARE should be! Thank you

Friendly

Dr Nicholson and his staff are top notch! I had not experienced to care compassion this office provides. The nursing staff actually listen to what you have to say and truly care about your well-being. If only the rest of the healthcare system operated on this level of professionalism!!

PLEASE GO SOMEWHERES ELSE theres a reason they have a BAD rating

I want to give a big shout out for Renee in the Physical Therapy Department. I have only had a couple visits with her. She is teaching me new techniques to help my Lumbar pain. It is alot of helpful information. She is a hands on therapist. She shows me the different exercises, then I do them with her help. Thanks again Renee!!!

Office & docs normally do well.However, last visit was cancelled and I was not notified until I showed up at the office for the appointment. Nothing in MyChart, telephone or e-mail advised of the cancellation. No excuse for a medical organization to function this way.We'll see how things go moving forward.

Apparently all of their patients are unresponsive to pain prevention treatments and aren't controlled. My last visit my concerns were ignored which was really bad since I actually have abnormal MRI which would have been caught had my symptoms not been blown off. And even though NOTHING has changed I still have to wait MONTHS for a new patient appointment. This office will NOT fill out ANY paperwork for you so I'd go elsewhere if you suspect it will be needed at a later date FYI. If I'm going to wait months for a new patient appointment I will be taking myself elsewhere to an office that actually deserves my business.

If you suffer from any debilitating neurological pain, don't worry! They'll make a note of it and file it away in the garbage bin.Edit: Edit: Not a fan.

Nurses Claire, Julie, and Katy, and others provided exceptional care for our loved one. Best care our family's ever seen was from these nurses at Houenstein center. Thank you.