Susan Baker Do's Online Review Report Card

Was assigned this doctor as my primary care, called and said the words ‘new patient’ and they said ‘ok, we want $1800’ up front. This is why people think healthcare needs to change.

Dr Baker is always accessible with thoughtful answers and proactive suggestions. Her quick response got me into hospital when needed. I had no idea, when I signed up with MDVIP and Dr Baker in July of 2021, that it was the BEST health care choice I could have possibly made. Thank you, Dr Baker!

Dr. Sue has been my primary care physician for over 20 years. I wouldn't go anywhere else. I have severe RA among other issues. Dr. Sue spearheads the whole team of specialists so that I understand the diagnosis and treatment issues. She has ordered labs and tests that you'd think a specialist would have thought of. I've never known her to be anything but caring, personable and smart.

This doctor does not care about you. If you don't agree with her care of don't have health insurance, she will fire you. A month into the pandemic and I got a letter firing me as a patient. Thanks for making me feel really bad when I might have needed a doctor who was my doctor for 20 years. I see I'm not the only one to pan you. QuickMD was much friendlier than you or your horrible office.

was good until they hold you hostage for a monthly fee ($150/month) just to be your dr.

I am a decades long patient of Dr Sue. It is sad to see the practice change to monthly hostage payments per person ($150/month/person PLUS your insurance) and limit the practice to only 600 patients. Do the math 600 patients x $1800/yr yields a shade over $1 million dollars/year JUST to be your dr. That amount does NOT include ANY insurance payments they receive. And since her hubby is also doing the MDVIP program, they will be raking in $2,000,000 + just in patients monthly payments - Sad to see this transition.

I would rate this place as a whole with a 2. Especially the receptionist ladies, they are so rude every time I call, talk to me like I’m stupid, don’t answer or help me with questions I have, I recently switched offices because they suck so much and it took me 2 hours to figure out how to get my records changed over, they have no clue what their doing. Every visit I have to wait in the waiting room for 30 minutes and then get brought back and have to wait another 20 minutes to see the dr. THATS WHAT AN APPOINTMENT IS FOR PEOPLE. Dr baker is very sweet, but doesn’t seemed too concerned about things that concern me. I went in once with chest pains and she did not give me an EKG, and told me it was just anxiety, then ended up in the hospital the next day with severe chest pains and ended up having pleurisy. They are very uncaring as a whole and I would not recommend kentwood family physicians

Doesn't really care about the patient, just the money they bring in. Unfriendly, cold. Office staff rude.

Dr. Sue has saved my life twice! I am a very healthy athlete but had a difficult time sleeping. As a full time teacher, mom of 2 and an avid cyclist I NEEDED MY SLEEP! She did not put me on Ambien or Lunesta because of my energetic personality, but thought outside the box and I’ve been sleeping ever since! The past 11 months I have gone to knee specialist, had x-rays, an MRI, went to PT’s, saw a podiatrist and a second PT, plus a sports chiropractor-my knees were just getting worse! Yesterday Dr. Baker spent over an hour listening to me and diagnosed me with osteoarthritis of the knees. I burst out in tears happy to have a diagnosis!

I find Dr. Susan Baker to be caring and knowledgeable. She listens well and is practical in her recommendations. I often refer people to her when asked for a good physician.