Valley View Care Center's Online Review Report Card

Horrible place, incompetent staff who do not care about their patients. My dad received terrible care and died from pneumonia two weeks after being transferred out. My dad fell twice during his stay. The staff did not notify me either time. The first fall was due to an incompetent nurse who didn’t use a gait belt while transferring a stroke patient with a flaccid right side. It took the staff 3 hrs to take my dad to the bathroom his first night there. His call light didn’t work, I called the nursing desk multiple times. The nurse kept saying they were on their way. She finally helped my dad to the bathroom and that’s when he fell the first time. My dad called me begging me to get him out of there the first night. My hands were tied bc they did not allow visitors due to Covid. Please do not send your loved ones there. I spoke with the nurse manager, director, case manager, etc they do not care. Their actions proved they are not caring and competent. Months lately, they kept billing me for an already paid bill.

Worked here and had a horrible experience. The administrator is a horrible person, the facility is short staffed and the workers are overworked. Would not recommend. Stay away!!!

great to work here. happy to be an employee at valley view.

I give this place 0 stars. My grandma was placed here & so far a horrible experience. When I went there to check on her she was explaining she had to use the bathroom at 5am and called for someone no one came until 8:30am. Her first night there they forgot dinner for her. One of the nurses there complained that she was faking her pain. She has a fractured knee & fractured shoulder. She can’t do anything by herself. When we call her room she can’t move to answer the phone & they don’t put the phone near her. The bed they have her in seems very uncomfortable for someone who can barley move. I talked to someone and she told me she wasn’t a supervisor they don’t have those on shifts and she was at a disadvantage because she wasn’t sure what was going on. I called the DON, I called the abuse and neglect number which was unprofessional the lady said “I just got home I’ll have to call you back”. I have not heard a call back from them and I left voicemails for everyone. The guy taking care of her I asked for her med report because she needs insulin before and after she eats she only got it 2 times in a 48 hour span and the guy said “I don’t have time for that right now”. As he then proceeded to sit down and complain to his co worker he is working a 12 hour shift and would be nicer if he didn’t have too. I don’t know why this place is open or why this was a option for her to be sent too. But 0 out of a million stars

Our experience Here with my Mom has been really good. Its been rough watching a.parents mentality dwindle. The staff has been wonderful. It truly helps if your involved. We see family members put in.and forgotten about. It's disgusting. So before you look negatively at the Center. Take a look at yourself

My great aunt was brought to this nursing home after being discharged from the hospital. I and my aunt brought her clothes Friday 10/22 and went to visit her in the afternoon of 10/23. She was still in the hospital gown she had been discharged in and her clothes were not in her room. They took the clothes and said they had to label them but they are still unaccounted for. In addition a family friend brought fudge and that also disappeared the same afternoon that it was delivered. I am horrified at the lack of care and respect that my aunt has been shown.

I gave valley view a one star because I was not able to give a zero my wife went there for rehab after suffering a stroke the staff was so unprofessional and confused about how to provide the proper medical care while being a patient there after nearly a month she passed away I would strongly recommend no one send a love one to this facility if they really love them

Terrible place nurses mistreat residents, sleep on the job, take 3-4 hour breaks leaving no one to watch there hall wouldn't recommend

They are a shady as it gets and staff does not communicate. Do not send your loved ones here.

My mother in law was there for rehab. Therapy and the nurses were great!! They really pushed to get stronger. The care was great and she really liked her private room