Alana Brown's Online Review Report Card

Julie is the absolute best - at the Grandville location! She is extremely knowledgeable, friendly, helpful, kind, & thoughtful!

Had an amazing eye exam! Doctor Paige Fuller did a great job & staff was so personable making the experience pleasant, while providing great service! Thank you to Ellie & Kelly for their kindess!!!

Updated review- After speaking with customer relations and the manager of the Grandville location, we came to a resolution that I was not satisfied with. Unfortunately that was the only option i had to get my new glasses. I expressed my feelings to customer relations and they proceeded to comment on my review saying I was satisfied. That same day I was told my glasses would be ready in 7 to 10 days. That was February 6th 2023 and today is March 9th 2023. I have not received a single phone call about my order. I will not be changing my review. Original review- I have been having issues at a different location so I called the Grandville location hoping they would be better with communication. That is not what I received. The lady who answers the phone was not very friendly and very inconsiderate. They would not take any responsibility of the mistake they had made, which resulted in my credit card being charged for more than what was told to me on the phone. I have a week until my warranty and exam expires. I will be going elsewhere, rx optical is not the company they were years ago!

Fiance had stopped by two other eyeglass places before stopping here because his glasses were broken they said they couldn't fix them we stopped in and within about 20 minutes glasses were fixed. Absolutely amazing staff very kind and helpful even though when we went in we were very upset. I highly recommend going here if u need eye exam and glasses. Ellie and Julie were both very helpful and friendly loved the experience

They were very kindly in me

Ellie is amazing. Everything she does is magic. The staff is good too.

I was looking for a new eye doctor and was recommended from a coworker to schedule a visit with Dr. Alana Brown; he said she was so kind, and the best of the best. I am so glad I listened to him!

My 8yo daughter’s glasses broke and the two ladies, Juli and Ellie, who were helping us, really turned a bad situation into a really pleasant experience. They both spent an hour and a half finding the best solution for us and were kind and patient the whole time. When we came in my daughter was upset and really bumming out, but after working with Juli and Ellie she ended up having a really good time and truly enjoyed the glasses she left with. In fact, in the car on our way home my daughter said “Those girls were really friendly and happy.” And coming from an 8yo, it doesn’t get more honest than that. Juli and Ellie, thank you for turning a bad night into a really good and fun experience!

Thank you a million times Kelly Jo. You saved my vision. I can never thank you enough for solving the billing problems. I highly recommend everyone see Kelly Jo at the Wyoming RX Optical. She is the best. !!!! :)

Helped me find my perfect glasses! Absolutely love how my prescription RayBan reading glasses fit my face! Thanks Rx Optical Grandville!