Keystone Surgical Group - Howell's Online Review Report Card

Dr Arora and his staff were great My husband Morris thank him for the surgery on his hand GOD bless

Dr. Arora took care of a ganglion cyst on my daughter's wrist. He is very knowledgeable and thorough. She is recovering from surgery with no complications, and we are happy with the results. The staff is always friendly and helpful. My only complaint is the wait. We had 4 appointments, and each time waited a 1/2 hour or more to see him. Frustrating when 3 of those appointments took less than 5 minutes.

I have no idea how the surgeon is but his office is pretty disappointing! They needed an MRI in order to do my surgery but wouldn't fully handle the pre-authorization process. I had to call the MRI provider to get CPT and NPI codes for the procedure because his office insists on putting this responsibility on their patients. When I called the MRI provider, they confirmed that patients are not supposed to have to do that.I called another surgery center and they confirmed that this is not standard practice and that they handle the pre-authorization process for their patients. Looking forward to getting my issues resolved with a professional medical practice who doesn't delegate their work to their patients. If the surgeon justifies his office staff's half-hearted service then does that mean his level of effort during surgery will also be half-hearted? I'm not going to take the risk of finding out.On a positive note, the Physician Assistant and Nurse or Patient Care tech were great. They were timely, knowledgeable and professional.

I'm not normally a leave a review person but Ashley and the staff were caring, knowledgeable, and professional. I can't recommend them enough. I had an infection in my hand that wasn't healing after seeing another doctor. From the moment they started to treat my injury i knew i was in good hands. If you have any hand or wrist issues see them they really took care of me.

Dr. Arora and his team really deserve 10 stars because they’re twice as good. Professional and Personal at the same time. I will be recommending them to everyone I know.

Dr Arora cured my Carpel Tunnel. Made it easy with his explanation of surgery to go thru. The girls in the office were very helpful with any concerns I had and took time with me to explain any questions. I would recommend this practice.

Compassionate and caring. Great staff. I have been going to Dr. Arora for approximately 3 years, he is the best doctor I have ever been to regarding my hands. I look forward to my appointments because I know he will help my hands and wrists to function and feel better. Keep up the good work!! Thank you!

Dr. Arora was very professional, yet friendly! He is knowledgable and very efficient. My surgery was painless, no complications and very precise with clear post op instructions. I am very satisfied with Dr Arora and his friendly staff. I highly recommend Dr Arora for hand, wrist and elbow problems and surgery!

Since my last review, I have had hand surgery for "Trigger Finger" of my right pinky finger. Every aspect of the surgery from planning, preparation, explanation through recovery has gone extremely well and everything that has happened is as it was explained to me. I have a few other emerging hand issues that will likely require treatment and I will go to Dr. Arora for these as well. I am very pleased with all aspects of the office and treatment!

Dr. Arora is THE best hand surgeon, hands down. 😁 He listens to what the patient has to say as opposed to some doctors that do all the talking. He did a fantastic job with my hand surgery. I’ve had no problems since.