Joseph Bruno Md's Online Review Report Card

I have known Dr Bruno and Lori for over 30 years, I have never questioned Dr Brunos decisions...ever and he has been spot on. His staff if extraordinary, very helpful and courteous. Reference to many of the negative comments, I have not seen them in my time with his office. If you don't like honesty, sharp at times...grow a back bone. Time will show that masks help little if at all (this has been proven). If you actually look at the reviews, and get rid of the liberal snowflake complaints, you won't find a better office.

The best, most honest you'll find.

Dr Bruno is old school, no frills/bs, completely honest and upfront. He's been my dr for over 10 yrs. You can have an open discussion with him and bounce ideas off him as he continues to keep an open mind and doesn't judge/dictate. His reviews show that he can be an "acquired" taste, lol, but as an older guy who doesn't like dr's offices, I can get in and out without the crazy waits/etc. I'm only writing this review as a counter balance to the negative ones...I select my health plan based on what his office accepts.

Receptionists don’t wear a mask. Dr Bruno is HIGHLY unprofessional, will charge you something obscene for his service, and can be condescending. Billing will fail to run your insurance correctly and send you a bill for the wrong service. Horrible hours and rude front desk workers. AVOID AT ALL COSTS. There is an overwhelming amount of 1 star reviews which if that isn’t enough for you, there’s more. They are terrible about returning calls and getting medication refilled, and their “billing department” is very confrontational. They refuse to believe they can make a mistake and will push the blame on you and be unhelpful. So if they mess up the code for what your appointment is about, get ready for a $400+ bill because they refuse to fix their mistakes.

Terrible practice, here are the details of my experience: If you don't want to read full details, bottom line bad practice as apparent in reviews. Do not bring your kids or daughters here, they don't care about their patients and try various ways to get more money from you. As a woman & patient, my experience with lori (a woman doctor) she was always difficult & unwilling to advocate for me as a patient. Will no longer be a patient here. (continue reading for details below) I've come here for the past few years for my prescription refills & check ups once a year so my experience speaks on years of unprofessionalism. I had lori who was mediocre & didn't advocate or listen to her patient. Every time I went in for a prescription refill, she would not give me a refill until running multiple tests including ones I thought were unnecessary and uncomfortable with but she insisted anyway or would not give me the prescription refill. Moreover, when she did 'approve' the prescriptions after the tests results came, she would write me prescriptions for 5 months instead of the standard 1 yr prescription (for BC) and did this on multiple occasions in an attempt to get me in the office more. My final experience with them I came in for a check up & specifically needed doctors note to certify my cat as emotional support animal (as I specified when making the appointment & the office told me they had done such notes before). During check up we discussed my mental health concerns & I asked for the papers for my cat, she agreed. The appointment went in the same manner as described above, I felt uncomfortable but still complied and was still given a 5 month prescription after had gone through the same process the year prior. Finally when we were done & I was checking out I noticed she had not written the emotional support note for my cat with the rest of the things. When I was checking out I asked for it & the receptionist told me that she was with a patient now and that I could come pick it up tomorrow. The next day when I called the office & nurses said they would talk to lori and call me back. No one called me back, even lori didn't call personally to tell me no as my doctor. I came to the office the next day to ask for it in person & explain to them that this was the main reason for my appointment and that she had already agreed, plus I was told I could get it the next day when SHE had forgotten. The office staff told me 'lori changed her mind' & refuses to because 'apartments usually don't accept her notes for that'. Utterly disappointing that she wouldn't even try to help me even though she has been my personal doctor for years now & it honestly wouldn't have cost her anything just to try and write the note but they made it clear they were not willing to do anything for me. I will tell people to NOT come here from now on.

He's the worst doctor I've ever seen. He misdiagnosed me and refused to refer me. He spends too much time talking about himself, and not enough time listening. I'm much happier with my new doctor. You're better off with pretty much anyone but Dr. Bruno. It's definitely time he retired.

Doctor and staff are rude. Doctor spends more time talking about himself, and telling stories about other patients, than he does listening. He over prescribes, and pushes you to get all the tests, and make all the appointments allowed by your insurance for the money. Somehow, tests get misplaced. But that's okay. We're going to do them again this time. I finally had enough, and found a good doctor that is actually affiliated with a hospital.

doctors here are always pushing test and other things to get more money from you. Especially heinous Lori who tried to pull the same mail practice on me for years & i would just deal with it because I didn’t want to find another office but I had to leave because they effectively took my agency as a patient. After they tried to bill my tests as another type of claim instead of something billable to my insurance. Im still waiting for them to contact me back so I can resolve the issue after speaking to my insurance & the lab and learning that it was the way they claimed the service. I don’t know if these people make money off all the tests they push on people but they act like their salary depends on it. Don’t go here

Took a family member to their appointment. Sat in the waiting room for quite a while and didn't see a single person working with a mask. Even if it wasn't mandated, one would think a Dr office would have enough sense to wear masks. Edit: OK, the nurse who just opened the door to call someone back was wearing a mask. But she's the only one I've seen with one on.

I love Lori the Mid-Level provider. MA staff is also very nice and easy to work with!! It's just very discouraging that on a Wednesday (2/5/2020) at 10 am you call and it states the office is closed. They are closed or close early more then any office I have ever been to. I would think they would have a message that states when they will re-open so people would know when to call back. It will be nice when Bronson get's all the new office's open around Kalamazoo County, so people will have more options for medical care in the area.