Shelby Health And Rehabilitation's Online Review Report Card

The customer service and care has been very good here, all of the staff have been great in every department.

I would love to give to a shout out to the 900 unit the nurses and cnas go above and beyond !! Thanks for taking care of my loved one 💕

I just wanted to say that I truly appreciate the compassion and drive that Dwayne Maton Jr (CNA) has when it comes to patient care. The way he took care of my aunt in the midst of him being swamped with other patients was truly amazing to see. You could tell they were short staffed that day but Dwayne never showed it. He never got out of character and he was very attentive to my aunt as well as everyone else. With the way healthcare workers act towards patients and their families, Dwayne’s character made me very hopeful for the future of healthcare.

I had the privilege of having Nurse Kwameeka assist my aunt, and I couldn't be more grateful. Kwameeka is incredibly patient, exceptionally helpful, and her knowledge is truly commendable. Her dedication to providing top-notch care shines through. A remarkable nurse who goes above and beyond. Highly recommend!

I visited this facility to see my family member and their nurse Kwamika was amazing she told us what she was doing and answered any of questions. She is very helpful and great nurse.

The nursing staff, the physical therapist and the majority of employees at Shelby Rehab have been wonderful with my mother’s care. I want to give a big thank you to Gina, Victoria, Mindy, Dawn, Celina and Angie for all their patience and kindness with my mother.

Do not send your loved one here if you want them to get better. They will sit for hours in their soiled diaper, call button will go unanswered, they will be dehydrated due to lack of water being supplied, get horrible bed sores, be left in a wheelchair for hours forgotten about. Only reason for stars is due to the care of the social worker.

Staff lacks compassion and concern for patients. I have never seen a lazier group in all my life.

Would give them a zero if I could!!!!This is the worst place I have ever encountered!!!!!!! Very poorly staffed. No continuity between shifts. No communications from Drs. Only proficient staff are the Therapists. That's if your patient survives the horrible medical care!! My husband has been there for two weeks. He is worse now than when he came. Has been left alone to scream for help for over 45 minutes at a time! They have call lights that aren't answered for more than an hour. They don't bother feeding the patients that need help and remove trays after 30 minutes even if patient hasn't eaten. My husband has sat in a wet diaper for over 8 hours! They also falsify their daily records. yesterday my husband had a respiratory level of 83%. The tech said she had to get the nurse. She showed me the screen which did say 83%. Nurse never came. 2 Hours later, someone came in to give him his medicine, and went to get last O2 report, and said it was written up as 93%. . If you ask to see who in charge, no one comes. Long story short! Don't send your loved ones here unless they can take care of themselves!!!!!!!!!!!!!

Shelby nursing center has been amazing to my grandma. Everyone has been very helpful with the transition of getting her help and care. Everyday when I visit her she tells me about how all the staff is very nice and helpful with her. I really appreciate the employees taking her out of the room in a wheel chair and taking her around the building. She is no longer mobile on her own and she really appreciates it.