Van's-Dasco Home Medical Equipment's Online Review Report Card

They have helped me many times

Called to get my data card printed for a physical.  First call asked what kind of machine I had  then yes just bring it in no appointment needed.  Get there tech is at lunch.  Come back new receptionist we cant do this type machine because we got bought by a new company and they dont handle Phillips.  They when I said they were incompetant she blows me off.  Avoid this company at all costs.  Bad people who dont know what they are doing.

Very unprofessional office personal. My wife has a rare lung infection and i have had triple bi-pass open heart surgery. I'm 77 my wife is 75. My wife had a doctor's appointment at Lakeland on Hollywood road so when we left we stopped at Vans just around the corner on Glenlord road. My wife  had been on oxygen for about a month and we stopped to see when they could come pick the tanks up. We were talking to one when the other one said why didn't you bring them with you real smart. I let slide that day. So the other young lady said someone would come by in 1 or 2 days and pick them up. Well three days went by and we were going out so i put the tanks in the car and we took them back. My wife is very frail buy she insisted on carry one of the small tanks in and i carried a small one and 2 big ones in. As soon as i sat them down the smart older one said don't put them there put them out in the other room. That's when i lost it and told her she had a smart mouth. So she told me to get out .I said when i get my paper work. They are both about 50 lbs. over weight so maybe that is why they didn't get up and help. So much for pickup and delivery.

I have not done many reviews but I thought this one was was a must. The lady I spoke to was very rude and unprofessional so after the second time of her rudeness I told her that I'm a customer and she shouldn't treat customers rudely and hung up the phone. After a few weeks of no calls from vans medical I decided to call and speak to the manager about Kristene and how rude she was. So nate answers and I ask to speak to a manager unfortunately Kris is not available. So I laughed and said so Kris is short for Kristene... Of course this is why I had no more phone calls about my cpap machine that was in. I told nate I would be taking my business somewhere that would appreciate it!! 2nd post on here about it not surprised if the manager is rude..

My experience with Van's Medical Equipment has been a breathe of fresh air.  The staff is knowledgeable, helpful, and understanding.  They have been able to offer realistic answers and guidance in obtaining durable medical equipment for my Dad who is aging and has dementia.  It's nice to be able to have a local company to go to especially when the needs are immediate and urgent.  Thank you for providing a respectable business/service that caters to those who are dealing with some of life's difficult challenges.

Any company that holds medical supplies hostage over back bills when you have a script and your insurance fully covers it. Vans medical equipment is one of the worst medical equipment places I have gone through my mask fell apart within six months they refused to replace it. They told me I had to pay $200 to get my new CPAP even though the insurance fully covered the new one. They were nothing but rude from the minute I walked in the door.

Very professional and very considerate! Set up equipment and explained how to use everything! And also let us know if we had any questions or need anything not to hesitate to call! Thank you again for your service!

The other day, I was with my friend who lost a loved one. Within 30 minutes of his passing, Nate called to schedule pick up.That's very tact less in my opinion. That wasn't even enough time, to process loosing a loved one. Let alone, time for Hospice to show up, or time for the funeral director to come remove the body.I understand business, but business practices should reflect compassion to the grieving family.Calling to pick up equipment that rapidly after a passing is wrong. And does not show any form of compassion.Nate should consider himself lucky, he didn't talk to the widow. She would have blown a cork on him for his unprofessional voice mail and lack of empathy. The body wasn't even cold yet.

Rob was very proffessional ,knowlegble,friendly and helpful. good to see Vans hiring the right people

Vans did a wonderful job of delivering my medical needs and showing me how to use it.